# New Homey Pro 2023 goes offline with lan cable

**URL:** https://community.homey.app/t/new-homey-pro-2023-goes-offline-with-lan-cable/81533
**Category:** Questions & Help
**Tags:** homey-pro
**Created:** [June 2, 2023, 6:10am UTC](https://community.homey.app/t/new-homey-pro-2023-goes-offline-with-lan-cable/81533 "2023-06-02T06:10:55Z")
**Posts on this page:** 1
**Showing post:** 28

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### Author: ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)
#### Post date: [November 25, 2023, 8:06pm UTC](https://community.homey.app/t/new-homey-pro-2023-goes-offline-with-lan-cable/81533/28 "2023-11-25T20:06:59Z")

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Mind the difference between the APP saying “Homey is offline”, and a broken network connection.  
The first issue is a long lasting bug → report to support.  
The latter can be checked by pinging Homey’s IP, or by installing Netscan to let Homey ping your router, and log the results with f.i. the Simple Sys Log app

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