# New bridge not completing setup **URL:** \ **Category:** Questions & Help\ **Tags:** homey-bridge\ **Created:** [May 10, 2024, 3:47pm UTC](https://community.homey.app/t/new-bridge-not-completing-setup/109663 "2024-05-10T15:47:53Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![Nathan\_OBryan](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/nathan_obryan/32/107231_2.png) [@Nathan\_OBryan](https://community.homey.app/u/Nathan_OBryan)\ **Post date:** [May 10, 2024, 3:47pm UTC](https://community.homey.app/t/new-bridge-not-completing-setup/109663/1 "2024-05-10T15:47:53Z")
I got a new Homey Bridge yesterday, but it won’t complete setup. I power on the bridge, and add device to my homey app. It sees the bridge and starts setup. I place it in a room (living room, about 10 feet from WiFi router). It finds and connects to my WiFi. It says connected, then I get “Waiting for Homey Bridge to connect”, and I get spammed with “Homey Bridge lost connection” messages. I’ve tried removing and reconnecting it multiple times. I’ve tried from my iPhone and my iPad. Any ideas? ---
**Author:** ![Marius\_Stensrod](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marius_stensrod/32/56540_2.png) [@Marius\_Stensrod](https://community.homey.app/u/Marius_Stensrod)\ **Post date:** [May 10, 2024, 5:46pm UTC](https://community.homey.app/t/new-bridge-not-completing-setup/109663/2 "2024-05-10T17:46:40Z")
Try to contact Athom about this issue. I got a Bridge, but newer got a issue like you describe. ---
**Author:** ![Nathan\_OBryan](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/nathan_obryan/32/107231_2.png) [@Nathan\_OBryan](https://community.homey.app/u/Nathan_OBryan)\ **Post date:** [May 10, 2024, 8:45pm UTC](https://community.homey.app/t/new-bridge-not-completing-setup/109663/3 "2024-05-10T20:45:10Z")
Yeah, opened support ticket and it says 2-3 weeks. I’ve tried every network setting I can find on two different routers. This thing won’t connect. forced Wi-Fi to 2.4 Ghz, no difference. Tried running setup for multiple different phones. It’s connecting to my Wi-Fi, I can see it getting an IP address. I’ve spent most of the last 24 hours trying everything I can think of including buying a new WiFi router and no difference. I guess it’s home assistant green for me. ---
**Author:** ![Marius\_Stensrod](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marius_stensrod/32/56540_2.png) [@Marius\_Stensrod](https://community.homey.app/u/Marius_Stensrod)\ **Post date:** [May 10, 2024, 9:27pm UTC](https://community.homey.app/t/new-bridge-not-completing-setup/109663/4 "2024-05-10T21:27:41Z")
It does not say 2-3 weeks, it do say it can take 2 - 3 weeks. Normally, the respons is less than 1 week. > [@Nathan\_OBryan](#): > > I’ve tried every network setting I can find on two different routers. This thing won’t connect. forced Wi-Fi to 2.4 Ghz, no difference. Tried running setup for multiple different phones. What is “every setting” ? 2.4Ghz without interferece ,and a decent password should be enough. HA and Homey Bridge is not the same thing. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [May 11, 2024, 12:52am UTC](https://community.homey.app/t/new-bridge-not-completing-setup/109663/5 "2024-05-11T00:52:55Z")
Idk what HA has to do with it, and if you want that instead, go ahead, it’s great and never has any issues. Never! No really! 😛😬🥴 Homey Bridge is of course no match with HA, so. Anyways, back on topic, now, Homey bridge has a very picky Wifi implementation, and it gets confused from wifi 5 or 6 and multiple AP setups; Please read info below, the Pro 201x models have the same wifi chip > [@Problems connecting your new Homey Pro to your WiFi? Try this!](https://community.homey.app/t/problems-connecting-your-new-homey-pro-to-your-wifi-try-this/10161): > > Make sure your WiFi is using the 2.4 GHz network. Make sure your WiFi uses the b / g standard, only n or ac does not work. Turn off your Homey. Restart your Router and any Access Points that distribute IP addresses. Start your Homey again. If the above do not work, turn off 5 GHz WiFi and support for n and ac in your Router / Access Point during Homey installation. Ensure that your SSID (the name of your WiFi) does not use characters other than numbers and letters - do not us… > [@Homey Bridge not connecting for initial (Bluetooth) setup](https://community.homey.app/t/homey-bridge-not-connecting-for-initial-bluetooth-setup/70932/16): > > I can confirm that the Homey Bridge does not work with Google Pixel 8 Pro neither. I had to use my sons aged lenovo pad to set it up. > [@Homey Bridge not connecting for initial (Bluetooth) setup](https://community.homey.app/t/homey-bridge-not-connecting-for-initial-bluetooth-setup/70932/18): > > I can also confirm that this is stil a problem on pixel 6 and pixel 8 pro. It finaly worked on a very old Apple Ipad pro gen1 ---
**Author:** ![alexrds](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/alexrds/32/117119_2.png) [@alexrds](https://community.homey.app/u/alexrds)\ **Post date:** [October 28, 2024, 8:35am UTC](https://community.homey.app/t/new-bridge-not-completing-setup/109663/6 "2024-10-28T08:35:30Z")
I just got my Homey Bridge a couple of days ago and wasn’t able to complete the setup with my Pixel 8a, Android 15. Luckily I found this thread and used an old Xiaomi Redmi and all worked fine. Also I can’t successfully add new apps with the pixel so it seems to be an issue with Google Pixel and Athom’s servers connecting together.