# New app Panasonic Comfort Cloud **URL:** \ **Category:** Apps\ **Tags:** app, homey-pro\ **Created:** [April 1, 2026, 12:01pm UTC](https://community.homey.app/t/new-app-panasonic-comfort-cloud/153232 "2026-04-01T12:01:01Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Johnny\_Espesete](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/johnny_espesete/32/122056_2.png) [@Johnny\_Espesete](https://community.homey.app/u/Johnny_Espesete)\ **Post date:** [April 1, 2026, 12:01pm UTC](https://community.homey.app/t/new-app-panasonic-comfort-cloud/153232/1 "2026-04-01T12:01:01Z")
This thread is for my new app that is still under development and testing. Awaiting certification by Homey but you can download it and test if you would like. It works fine with Panasonic Hz35 but should work with the hz25 aswell. > **[Panasonic Comfort Cloud | Homey](https://homey.app/no-no/app/community.panasonic.comfortcloud/Panasonic-Comfort-Cloud/)** > > Full control of your Panasonic heat pump Images are temporary, they will be replaced in final product. ---
**Author:** ![Erik\_Dahl](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/erik_dahl/32/121046_2.png) [@Erik\_Dahl](https://community.homey.app/u/Erik_Dahl)\ **Post date:** [April 5, 2026, 8:32pm UTC](https://community.homey.app/t/new-app-panasonic-comfort-cloud/153232/2 "2026-04-05T20:32:19Z")
Great to see a new (hopefully) working app. Following this thread for updates. ---
**Author:** ![Johnny\_Espesete](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/johnny_espesete/32/122056_2.png) [@Johnny\_Espesete](https://community.homey.app/u/Johnny_Espesete)\ **Post date:** [April 13, 2026, 10:50am UTC](https://community.homey.app/t/new-app-panasonic-comfort-cloud/153232/3 "2026-04-13T10:50:28Z")
the app is now live on the app store. There are some changes i will publish later today that fixes a few things and adds some more flow cards. [Panasonic Comfort Cloud | Homey](https://homey.app/en-us/app/community.panasonic.comfortcloud/Panasonic-Comfort-Cloud/) ---
**Author:** ![Par\_Ostberg](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/par_ostberg/32/93954_2.png) [@Par\_Ostberg](https://community.homey.app/u/Par_Ostberg)\ **Post date:** [April 13, 2026, 8:50pm UTC](https://community.homey.app/t/new-app-panasonic-comfort-cloud/153232/4 "2026-04-13T20:50:47Z")
Just lost my Panasonic. It has been working until now. ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/0/6/06476f9073f0acd2d75638c0f755049a2fca241b.png) ---
**Author:** ![Johnny\_Espesete](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/johnny_espesete/32/122056_2.png) [@Johnny\_Espesete](https://community.homey.app/u/Johnny_Espesete)\ **Post date:** [April 13, 2026, 9:06pm UTC](https://community.homey.app/t/new-app-panasonic-comfort-cloud/153232/5 "2026-04-13T21:06:24Z")
What version of the app are you running? Tried to re-install? Please send diagnostic rapport ---
**Author:** ![Par\_Ostberg](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/par_ostberg/32/93954_2.png) [@Par\_Ostberg](https://community.homey.app/u/Par_Ostberg)\ **Post date:** [April 14, 2026, 5:10am UTC](https://community.homey.app/t/new-app-panasonic-comfort-cloud/153232/6 "2026-04-14T05:10:36Z")
Version: 2.1.5 How do i run diagnostic report, i get this id from “create diagnostic”: b76009b8-85c1-47f1-a1aa-0ee1861e2999 I have tried to install the app again (not tried to install app/device because i don’t want to mess upp flows). If I try to install a new device, I get the following error: ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/b/9/b9a320c4b74714476cb566adab3d8bc3c584ecb9.png) ---
**Author:** ![Johnny\_Espesete](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/johnny_espesete/32/122056_2.png) [@Johnny\_Espesete](https://community.homey.app/u/Johnny_Espesete)\ **Post date:** [April 14, 2026, 7:37am UTC](https://community.homey.app/t/new-app-panasonic-comfort-cloud/153232/7 "2026-04-14T07:37:30Z")
2.1.5 is stll inn testing, i would recommend you try the offical released version on the app store 2.1.4 ---
**Author:** ![Par\_Ostberg](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/par_ostberg/32/93954_2.png) [@Par\_Ostberg](https://community.homey.app/u/Par_Ostberg)\ **Post date:** [April 14, 2026, 7:59am UTC](https://community.homey.app/t/new-app-panasonic-comfort-cloud/153232/8 "2026-04-14T07:59:05Z")
Still the same error in version 2.1.4. ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/7/5/75b1922b39978e9c84513dd43034948f55b2f16a.jpeg) ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/9/8/982da18b4036da28780d7ded210e7f11641367bc.jpeg) ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/a/a/aa47283beeab27bedaf869326219a8d08dfbc3dc.png) ---
**Author:** ![Johnny\_Espesete](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/johnny_espesete/32/122056_2.png) [@Johnny\_Espesete](https://community.homey.app/u/Johnny_Espesete)\ **Post date:** [April 14, 2026, 9:56am UTC](https://community.homey.app/t/new-app-panasonic-comfort-cloud/153232/9 "2026-04-14T09:56:23Z")
Ok, 2.1.5 is now live. 1.Could you delete the app from homey. 2.Restart homey to clear cache. 1. Reinstall app from app store. is this from phone app or web gui? ---
**Author:** ![Par\_Ostberg](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/par_ostberg/32/93954_2.png) [@Par\_Ostberg](https://community.homey.app/u/Par_Ostberg)\ **Post date:** [April 14, 2026, 11:16am UTC](https://community.homey.app/t/new-app-panasonic-comfort-cloud/153232/10 "2026-04-14T11:16:35Z")
I have: 1. deleted the app 2. Restarted homey 3. Installed the app from app store 4. Add new device with previous login information and get the same error. HOWEVER, if I try to add a new device with with my standard account (I have been using an other account for homey app) it works to add a new device. Does it mather if I use same account as I use in the android Panasonic Comfort app? ---
**Author:** ![Johnny\_Espesete](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/johnny_espesete/32/122056_2.png) [@Johnny\_Espesete](https://community.homey.app/u/Johnny_Espesete)\ **Post date:** [April 14, 2026, 11:24am UTC](https://community.homey.app/t/new-app-panasonic-comfort-cloud/153232/11 "2026-04-14T11:24:13Z")
you need to use the same account everywhere, Version 2.1.6 is now live and should fix som authentication issues some were having but i think your issue is account-related maybe? ---
**Author:** ![Par\_Ostberg](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/par_ostberg/32/93954_2.png) [@Par\_Ostberg](https://community.homey.app/u/Par_Ostberg)\ **Post date:** [April 14, 2026, 11:36am UTC](https://community.homey.app/t/new-app-panasonic-comfort-cloud/153232/12 "2026-04-14T11:36:11Z")
Thanks for clarifying. In the old app, I think it was recommended to use an alterantive user for the homey app. ---
**Author:** ![Johnny\_Espesete](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/johnny_espesete/32/122056_2.png) [@Johnny\_Espesete](https://community.homey.app/u/Johnny_Espesete)\ **Post date:** [April 14, 2026, 6:00pm UTC](https://community.homey.app/t/new-app-panasonic-comfort-cloud/153232/13 "2026-04-14T18:00:34Z")
New version has been released to fix some login problems for some users. Fixed an issue where the app could get stuck in a login loop on startup, causing the device to appear unavailable. The app would sometimes trigger multiple simultaneous logins that invalidated each other, resulting in repeated 401 errors. Affected users would see the device connect briefly, then disconnect. ---
**Author:** ![Jarl](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jarl/32/16576_2.png) [@Jarl](https://community.homey.app/u/Jarl)\ **Post date:** [April 14, 2026, 6:09pm UTC](https://community.homey.app/t/new-app-panasonic-comfort-cloud/153232/14 "2026-04-14T18:09:02Z")
The reson it was recommended to use a dedicated Panasonic user account for the old Homey APP (I assume you refer to the CLI APP) was that we experienced that the early version of the APP could call the API so often that Panasonic considered the usage beyond normal & abusive and locked some accounts. It was then “nice” that only the Homey APP account stopped working, and that the account used in the mobile APP was not impacted. Since then the CLI APP has been made configurabel on polling interval. This is especially usefull if you have mulitple heat pumps since you then increase the API traffic even more (I manage 4 on my single Panasonic account). I use 15 min polling interval since I don’t need Homey updated every 1 min on the heat pump status/temp+++ and I have always used only a single Panasonic user account without runnning into any issues. In this new Homey APP I believe the current poll interval is 1 min (right, @Johnny_Espesete ?), so you may run into the same issue - especially if you have multiple pumps. I would recommend increasing the default poll interval (maybe make it configurable like in the CLI APP?) to avoid possibly blocking by Panasonic. ---
**Author:** ![Johnny\_Espesete](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/johnny_espesete/32/122056_2.png) [@Johnny\_Espesete](https://community.homey.app/u/Johnny_Espesete)\ **Post date:** [April 14, 2026, 6:31pm UTC](https://community.homey.app/t/new-app-panasonic-comfort-cloud/153232/15 "2026-04-14T18:31:37Z")
The app has configurable polling but the code had a bug so the setting was not visible in the Advanced settings-page 🙂 I published 2.1.8 for review which fixes this. I need to slow down the version releases for a while so homey doesn’t go crazy on me 🙂 ---
**Author:** ![Steffen\_Scheen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/steffen_scheen/32/120883_2.png) [@Steffen\_Scheen](https://community.homey.app/u/Steffen_Scheen)\ **Post date:** [April 14, 2026, 7:17pm UTC](https://community.homey.app/t/new-app-panasonic-comfort-cloud/153232/16 "2026-04-14T19:17:05Z")
Thank you for your work. I have two Panasonic heat pumps. but it says cannot reach Panasonic Comfort Cloud on one of them. Both are in same account. I also see that Swing up/down and left/right showing value 2 instead of auto which I use. I use version 2.1.7 ---
**Author:** ![Johnny\_Espesete](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/johnny_espesete/32/122056_2.png) [@Johnny\_Espesete](https://community.homey.app/u/Johnny_Espesete)\ **Post date:** [April 14, 2026, 8:00pm UTC](https://community.homey.app/t/new-app-panasonic-comfort-cloud/153232/17 "2026-04-14T20:00:06Z")
What heat pumps is this?. Air to air or air to water? ---
**Author:** ![Steffen\_Scheen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/steffen_scheen/32/120883_2.png) [@Steffen\_Scheen](https://community.homey.app/u/Steffen_Scheen)\ **Post date:** [April 15, 2026, 5:04pm UTC](https://community.homey.app/t/new-app-panasonic-comfort-cloud/153232/18 "2026-04-15T17:04:33Z")
Air to air. Model: CS-NZ25VKE. ---
**Author:** ![Dj\_Kolk](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dj_kolk/32/42432_2.png) [@Dj\_Kolk](https://community.homey.app/u/Dj_Kolk)\ **Post date:** [April 16, 2026, 7:01am UTC](https://community.homey.app/t/new-app-panasonic-comfort-cloud/153232/19 "2026-04-16T07:01:37Z")
Hello Johnny, You’re a legend. The automatic fanspeed for the panasonic airco works like a charm, for testing purposes i also tested a random fanspeed, also with no problems. Sadly I encountered an unforseen problem, I only can use the flap for the airflow direction in the highest position. in one instance the default flap position was changed and not high enough and a door slammed into the flap. I’m almost ashamed to ask, but could you also include a flowcard for the flap position ? ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/8/7/874fc9e1edde7d77b4a19b1e97e56c21a6b40a62.png) Thanks a lot, Dj. Buitenunit CU-3Z68TBE + Binnenunit CS-TZ50WKEW 5kW (woonkamer) Binnenunit CS-TZ35WKEW 3,5kW (Slaapkamer) Binnenunit CS-TZ25WKEW 2,5kW (Zolder) ---
**Author:** ![Lucas\_Rassy](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lucas_rassy/32/78928_2.png) [@Lucas\_Rassy](https://community.homey.app/u/Lucas_Rassy)\ **Post date:** [April 16, 2026, 3:34pm UTC](https://community.homey.app/t/new-app-panasonic-comfort-cloud/153232/20 "2026-04-16T15:34:47Z")
Hello! I cannot login. 61f8254e-38a8-42f4-a613-75861954c0ae ![IMG_0518](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/4/7/47e8e7eeba0470d8e3e043bc080dbd5f8b16600d.jpeg) [Next page](https://community.homey.app/t/new-app-panasonic-comfort-cloud/153232.md?page=2)