# NetAtmo Wecome - Known Face detected - Trigger does not work (App v4.1.2) **URL:** \ **Category:** Flows\ **Tags:** flow\ **Created:** [January 2, 2020, 9:28am UTC](https://community.homey.app/t/netatmo-wecome-known-face-detected-trigger-does-not-work-app-v4-1-2/23595 "2020-01-02T09:28:54Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![peronim](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peronim/32/18200_2.png) [@peronim](https://community.homey.app/u/peronim)\ **Post date:** [January 2, 2020, 9:28am UTC](https://community.homey.app/t/netatmo-wecome-known-face-detected-trigger-does-not-work-app-v4-1-2/23595/1 "2020-01-02T09:28:55Z")
good morning I created a flow with netatmo wellcom, but it doesn’t work. in practice, upon detecting a known face, it must turn on the hue led strips, but it does not work tips? thank you! ---
**Author:** ![peronim](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peronim/32/18200_2.png) [@peronim](https://community.homey.app/u/peronim)\ **Post date:** [January 2, 2020, 9:40am UTC](https://community.homey.app/t/netatmo-wecome-known-face-detected-trigger-does-not-work-app-v4-1-2/23595/3 "2020-01-02T09:40:56Z")
light strip not working in the netatmo app, detection is successful [https://homey.app/f/LumDBZ](https://homey.app/f/LumDBZ) ---
**Author:** ![peronim](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peronim/32/18200_2.png) [@peronim](https://community.homey.app/u/peronim)\ **Post date:** [January 2, 2020, 10:03am UTC](https://community.homey.app/t/netatmo-wecome-known-face-detected-trigger-does-not-work-app-v4-1-2/23595/5 "2020-01-02T10:03:49Z")
the strip does not work with the flow, with the test button it works correctly the ios and homey apps are updated ---
**Author:** ![peronim](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peronim/32/18200_2.png) [@peronim](https://community.homey.app/u/peronim)\ **Post date:** [January 2, 2020, 10:09am UTC](https://community.homey.app/t/netatmo-wecome-known-face-detected-trigger-does-not-work-app-v4-1-2/23595/6 "2020-01-02T10:09:00Z")
I add a notification on the phone and try the flow [https://homey.app/f/p10KBZ](https://homey.app/f/p10KBZ) ---
**Author:** ![peronim](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peronim/32/18200_2.png) [@peronim](https://community.homey.app/u/peronim)\ **Post date:** [January 2, 2020, 10:11am UTC](https://community.homey.app/t/netatmo-wecome-known-face-detected-trigger-does-not-work-app-v4-1-2/23595/7 "2020-01-02T10:11:29Z")
not even the notification arrives the netatmo app recognized me correctly ---
**Author:** ![peronim](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peronim/32/18200_2.png) [@peronim](https://community.homey.app/u/peronim)\ **Post date:** [January 2, 2020, 10:23am UTC](https://community.homey.app/t/netatmo-wecome-known-face-detected-trigger-does-not-work-app-v4-1-2/23595/8 "2020-01-02T10:23:28Z")
I changed the flow with an unknown face, I read a photo with an unknown face and the flow worked for known faces do I have to set something in the tags? where do you set the tags? ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [January 2, 2020, 11:49am UTC](https://community.homey.app/t/netatmo-wecome-known-face-detected-trigger-does-not-work-app-v4-1-2/23595/9 "2020-01-02T11:49:08Z")
I see the same issue and reported it to support. Waiting for a reply. ---
**Author:** ![peronim](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peronim/32/18200_2.png) [@peronim](https://community.homey.app/u/peronim)\ **Post date:** [January 2, 2020, 12:06pm UTC](https://community.homey.app/t/netatmo-wecome-known-face-detected-trigger-does-not-work-app-v4-1-2/23595/10 "2020-01-02T12:06:12Z")
Ok thanks! ---
**Author:** ![Tangodelta](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tangodelta/32/9471_2.png) [@Tangodelta](https://community.homey.app/u/Tangodelta)\ **Post date:** [March 23, 2020, 8:31am UTC](https://community.homey.app/t/netatmo-wecome-known-face-detected-trigger-does-not-work-app-v4-1-2/23595/11 "2020-03-23T08:31:53Z")
Any news here? ---
**Author:** ![peronim](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peronim/32/18200_2.png) [@peronim](https://community.homey.app/u/peronim)\ **Post date:** [April 6, 2020, 9:04am UTC](https://community.homey.app/t/netatmo-wecome-known-face-detected-trigger-does-not-work-app-v4-1-2/23595/12 "2020-04-06T09:04:07Z")
no news, the assistance leaves much to be desired ---
**Author:** ![J\_G](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/j_g/32/16719_2.png) [@J\_G](https://community.homey.app/u/J_G)\ **Post date:** [May 10, 2020, 6:13pm UTC](https://community.homey.app/t/netatmo-wecome-known-face-detected-trigger-does-not-work-app-v4-1-2/23595/13 "2020-05-10T18:13:44Z")
Still no news on this? For me it doesn’t work either. ---
**Author:** ![J\_G](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/j_g/32/16719_2.png) [@J\_G](https://community.homey.app/u/J_G)\ **Post date:** [May 12, 2020, 6:06pm UTC](https://community.homey.app/t/netatmo-wecome-known-face-detected-trigger-does-not-work-app-v4-1-2/23595/14 "2020-05-12T18:06:23Z")
I got a reply from support on this issue. He asked me to set the known faces to always record in de netatmo app. After testing, this appears to work. Hopefully they can now further investigate, because it is not desirable to always record of course.