# Netatmo presence ‘person detection’ doesn’t start flow **URL:** \ **Category:** Questions & Help\ **Created:** [July 19, 2020, 3:56pm UTC](https://community.homey.app/t/netatmo-presence-person-detection-doesn-t-start-flow/32572 "2020-07-19T15:56:45Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Fox57100](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/fox57100/32/20570_2.png) [@Fox57100](https://community.homey.app/u/Fox57100)\ **Post date:** [July 19, 2020, 3:56pm UTC](https://community.homey.app/t/netatmo-presence-person-detection-doesn-t-start-flow/32572/1 "2020-07-19T15:56:45Z")
Hello, I have a netatmo presence camera. When trying to start a flow when it detects a person, it doesn’t work. This seems strange, as I’m well notified by the Netatmo app. Can someone help setting-up a flow using this detection ? Thanks ---
**Author:** ![anon61197305](https://avatars.discourse-cdn.com/v4/letter/a/8baadc/32.png) [@anon61197305](https://community.homey.app/u/anon61197305)\ **Post date:** [July 23, 2020, 12:54pm UTC](https://community.homey.app/t/netatmo-presence-person-detection-doesn-t-start-flow/32572/2 "2020-07-23T12:54:39Z")
Probably not very helpful but are you trying to detect motion or a person (by its name)? Does Homey have access to the recognised face? Or is it seeing unidentified person? I’m just guessing. I don’t have a Netatmo Presence. ---
**Author:** ![JPe4619](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jpe4619/32/9017_2.png) [@JPe4619](https://community.homey.app/u/JPe4619)\ **Post date:** [July 23, 2020, 2:31pm UTC](https://community.homey.app/t/netatmo-presence-person-detection-doesn-t-start-flow/32572/3 "2020-07-23T14:31:46Z")
if you share your flow, some one can check where it can go wrong. Good flows always work! ---
**Author:** ![Fox57100](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/fox57100/32/20570_2.png) [@Fox57100](https://community.homey.app/u/Fox57100)\ **Post date:** [July 24, 2020, 6:27am UTC](https://community.homey.app/t/netatmo-presence-person-detection-doesn-t-start-flow/32572/4 "2020-07-24T06:27:08Z")
hello, my flow is very simple, I just use the human detection event to then create a notification. ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/1/2/12ffd80d6678e0475791aec6eb3fd5346974537b.jpeg) ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/2/0/20a157a9592406feb2916f0ed6fc54b68c114fe8.png) ---
**Author:** ![Roy\_L](https://avatars.discourse-cdn.com/v4/letter/r/45deac/32.png) [@Roy\_L](https://community.homey.app/u/Roy_L)\ **Post date:** [December 1, 2020, 8:51am UTC](https://community.homey.app/t/netatmo-presence-person-detection-doesn-t-start-flow/32572/5 "2020-12-01T08:51:48Z")
Hello, Maybe a little late, but i got it work. It only works if there is a video. The standard is that netatmo is taking 1 video of a known person for the first time he’s coming home or seen for a set time in the app of netatmo. If there is a video in the app of netatmo it should work and send to the homey. Otherwise there is a notification without a video, and will not send to the homey. ![20201201_095422](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/a/b/abb2303bdef601c39c1a56d458d846ab10a943cf.jpeg) ![20201201_094158](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/5/b/5b1f96444d3d6b3e38f88d8c5516001a5b9e58b8.jpeg) ![20201201_094233](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/5/8/583a76d6f61432b209ad18ebbafe0cccc2f22484.jpeg) ---
**Author:** ![Emil\_Lichtenberg](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/emil_lichtenberg/32/12333_2.png) [@Emil\_Lichtenberg](https://community.homey.app/u/Emil_Lichtenberg)\ **Post date:** [March 2, 2021, 10:15am UTC](https://community.homey.app/t/netatmo-presence-person-detection-doesn-t-start-flow/32572/6 "2021-03-02T10:15:46Z")
@Roy_L Is snapshot supported so it can be used with face++? ---
**Author:** ![Roy\_L](https://avatars.discourse-cdn.com/v4/letter/r/45deac/32.png) [@Roy\_L](https://community.homey.app/u/Roy_L)\ **Post date:** [March 2, 2021, 12:23pm UTC](https://community.homey.app/t/netatmo-presence-person-detection-doesn-t-start-flow/32572/7 "2021-03-02T12:23:13Z")
I don’t use face++, netatmo have already by himself a face recognition. ---
**Author:** ![Emil\_Lichtenberg](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/emil_lichtenberg/32/12333_2.png) [@Emil\_Lichtenberg](https://community.homey.app/u/Emil_Lichtenberg)\ **Post date:** [March 15, 2021, 10:56am UTC](https://community.homey.app/t/netatmo-presence-person-detection-doesn-t-start-flow/32572/8 "2021-03-15T10:56:50Z")
Netatmo Presence dont have face reg. Only detection ie. is it human/car/animal ? ---
**Author:** ![Roy\_L](https://avatars.discourse-cdn.com/v4/letter/r/45deac/32.png) [@Roy\_L](https://community.homey.app/u/Roy_L)\ **Post date:** [March 15, 2021, 11:31am UTC](https://community.homey.app/t/netatmo-presence-person-detection-doesn-t-start-flow/32572/9 "2021-03-15T11:31:57Z")
You’re right. I mixed up netatmo presence and welcome. I’ve used the netatmo welcome.