# Netatmo issue

**URL:** <https://community.homey.app/t/netatmo-issue/156990>\
**Category:** Questions & Help\
**Tags:** homey-pro\
**Created:** [July 7, 2026, 2:38pm UTC](https://community.homey.app/t/netatmo-issue/156990 "2026-07-07T14:38:39Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Raul](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/raul/32/168950_2.png) [@Raul](https://community.homey.app/u/Raul)\
**Post date:** [July 7, 2026, 2:38pm UTC](https://community.homey.app/t/netatmo-issue/156990/1 "2026-07-07T14:38:39Z")

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Hi, everyone!

Since the last firmware update, I haven’t been able to connect my Netatmo or Bticino devices. To be honest, I don’t know if it’s my mistake or if the Bticino/Netatmo server isn’t working. When I log in to the app (I’m sure my username and password are correct), I have to authorize the app, but I get the following message:

\*"Something went wrong on the 3rd party’s server.  
Please contact the manufacturer for support.

[Code: invalid\_client]"\*

I’m the only one or it is a common error? Could someone help me?

Thanks for your support

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**Author:** ![smarthomesven](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/smarthomesven/32/79712_2.png) [@smarthomesven](https://community.homey.app/u/smarthomesven)\
**Post date:** [July 7, 2026, 2:45pm UTC](https://community.homey.app/t/netatmo-issue/156990/2 "2026-07-07T14:45:00Z")

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That’s an issue on either Athom’s or Netatmo’s side, nothing you can fix. You should report your issue to Athom:

> **[Support | Homey](https://homey.app/en-us/support/)**

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**Author:** ![SunBeech](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sunbeech/32/111391_2.png) [@SunBeech](https://community.homey.app/u/SunBeech)\
**Post date:** [July 7, 2026, 2:50pm UTC](https://community.homey.app/t/netatmo-issue/156990/3 "2026-07-07T14:50:06Z")

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Are you using the official Netatmo app from Athom or the community Bticino/Legrand/Netatmo-app?

In case of the latter, you can reach out to the developer via this topic: [[APP][Pro] Bticino/Legrand/Netatmo - Home control, based on Netatmo Cloud API](https://community.homey.app/t/app-pro-bticino-legrand-netatmo-home-control-based-on-netatmo-cloud-api/100413) or via the contact details on the [app store page](https://homey.app/en-nl/app/com.galcar.netatmo/BticinoLegrandNetatmo/).

Just FYI: I am using the official Netatmo app (with a Netatmo weather station) and have no issues connecting.

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**Author:** ![Raul](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/raul/32/168950_2.png) [@Raul](https://community.homey.app/u/Raul)\
**Post date:** [July 7, 2026, 5:03pm UTC](https://community.homey.app/t/netatmo-issue/156990/4 "2026-07-07T17:03:14Z")

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I’m using the second app because with the first one I cannot add my switches from Bticino.

I’ve contacted with the developer, hopefully they can help me to solve the problem