# Netatmo doorbell doesn’t trigger flows anymore **URL:** \ **Category:** Devices\ **Created:** [April 26, 2024, 6:16pm UTC](https://community.homey.app/t/netatmo-doorbell-doesn-t-trigger-flows-anymore/108920 "2024-04-26T18:16:06Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![Rene\_S](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rene_s/32/79224_2.png) [@Rene\_S](https://community.homey.app/u/Rene_S)\ **Post date:** [April 26, 2024, 6:16pm UTC](https://community.homey.app/t/netatmo-doorbell-doesn-t-trigger-flows-anymore/108920/1 "2024-04-26T18:16:06Z")
Hello, I recently bought a Homey Pro early 2019. One of my first flows was starting a dingdong-sound when my Netatmo doorbell was pushed. This worked fine for some weeks. Than it stopped working. I can still start the flow manually, but de doorbell doesn’t trigger the flow. I tried: - removing and re-installing the doorbell in Homey - removing and re-installing the Netatmo-app in Homey (both versions) - resetting the doorbell -removing and re-installing the Netatmo app - making a new Netatmo account and installing the doorbell on Homey via that account - cleaning up Homekit and reinstalling the doorbell in Homekit - contacting the app-developper. He was very helpfull but the last option was to take over my Homey (which didn’t sound as a very save option). Any suggestions or people having the same option? ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [April 27, 2024, 12:58am UTC](https://community.homey.app/t/netatmo-doorbell-doesn-t-trigger-flows-anymore/108920/2 "2024-04-27T00:58:34Z")
> [@Rene\_S](#): > > contacting the app-developper. He was very helpfull but the last option was to take over my Homey (which didn’t sound as a very save option). Oh wow. It’s good practice to keep an eye on security, but when an app developer offers to help you out, but needs a temporary (full) access to your Homey, why would you doubt the person’s good intentions? This developer offers SERVICE, probably at no charge. I haven’t read about any cases a dev would offer this service to anyone… I think developers rarely take the time and effort to help you at that level. Just a thought. 🤷‍♂️ ---
**Author:** ![Rene\_S](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rene_s/32/79224_2.png) [@Rene\_S](https://community.homey.app/u/Rene_S)\ **Post date:** [April 27, 2024, 6:58am UTC](https://community.homey.app/t/netatmo-doorbell-doesn-t-trigger-flows-anymore/108920/3 "2024-04-27T06:58:10Z")
Hi Peter, I agree with you that this is excellent service of the app-developer and I appreciate his efforts. Still, giving acces to my Homey to somebody I don’t know is my last option. Any suggestions what could be de cause of my problems or my next action (besides giving acces…) ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [April 27, 2024, 12:55pm UTC](https://community.homey.app/t/netatmo-doorbell-doesn-t-trigger-flows-anymore/108920/5 "2024-04-27T12:55:31Z")
> [@Rene\_S](#): > > Still, giving acces to my Homey to somebody I don’t know is my last option And because I did something similar (invited as Guest to get Doorbell and Netatmo Welcome integrated), I remember very well that given developer “warned” me several times about privacy concerns, which I was fully aware but I assume he did the same in your case. Just what I mean is that he really cares. …but yep, it’s still a risk. > [@Rene\_S](#): > > the last option was to take over my Homey It’s btw not take over - you are inviting him to the Household and giving manager access, but you are still owner. > [@Rene\_S](#): > > Any suggestions what could be de cause of my problems or my next action So I guess what is not working is BitCino integration, right ? You can setup temporarily Athom Netatmo integration, which I guess you did - and even you setup new flow, it was not triggered ? . Anyway, my experience recently, I enabled Google “Dong” - Voice notifications in the Home app - I don’t know how Google did it but the “dong” and voice - Someone at the doorstep ? is immediate. Yet, the Homey flows I have linked to that, last 1 or 2 weeks get triggered with minutes of delay, which I think it’s somehow linked with Netatmo API, not really with the Homey integration as such. I was currently not looking on solutions nor contacting developer because it has changed without any latest release of BitCino integration. ---
**Author:** ![Rene\_S](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rene_s/32/79224_2.png) [@Rene\_S](https://community.homey.app/u/Rene_S)\ **Post date:** [April 27, 2024, 2:05pm UTC](https://community.homey.app/t/netatmo-doorbell-doesn-t-trigger-flows-anymore/108920/6 "2024-04-27T14:05:41Z")
Well, in the end, after alternately installing the Athom and the BitCino app, I installed both the Athom and the BitCino app and made the same flow (playing the dingdong-sound) for both. And…. somehow it works now. After that I removed the flow with the BitCino app and it is still working. ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [April 28, 2024, 6:45am UTC](https://community.homey.app/t/netatmo-doorbell-doesn-t-trigger-flows-anymore/108920/7 "2024-04-28T06:45:34Z")
Have you send diag. report to the developer, right ? _In my experience, Athom integration has been very unreliable for past two years, had multiple contacts with Athom but it didn’t improve - so ._ ---
**Author:** ![Rene\_S](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rene_s/32/79224_2.png) [@Rene\_S](https://community.homey.app/u/Rene_S)\ **Post date:** [April 29, 2024, 12:34pm UTC](https://community.homey.app/t/netatmo-doorbell-doesn-t-trigger-flows-anymore/108920/8 "2024-04-29T12:34:40Z")
I did report to de developer that it somehow started to work again. Thanked him again for his help and advise. Did’t send a new log-file and he didn’t ask Chances are it was a temporary bug. I will never know… For me: case closed. ---
**Author:** ![vonbaron](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/vonbaron/32/79374_2.png) [@vonbaron](https://community.homey.app/u/vonbaron)\ **Post date:** [May 6, 2024, 6:28pm UTC](https://community.homey.app/t/netatmo-doorbell-doesn-t-trigger-flows-anymore/108920/9 "2024-05-06T18:28:37Z")
hi, any idea, how did it work again? i’ve got the same problem. i’ve been using doorbell for a year without any issues. suddenly it stopped triggering flows. i did anything what i could think about, installed again netatmo app, installed as well an unofficial app bticino/legrand/netatmo, did new flows, restarted everything. and nothing. anyone an idea? ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [May 6, 2024, 7:05pm UTC](https://community.homey.app/t/netatmo-doorbell-doesn-t-trigger-flows-anymore/108920/10 "2024-05-06T19:05:08Z")
It still works for me…have you tried to reboot your doorbell and then test it again? ---
**Author:** ![vonbaron](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/vonbaron/32/79374_2.png) [@vonbaron](https://community.homey.app/u/vonbaron)\ **Post date:** [May 7, 2024, 10:43am UTC](https://community.homey.app/t/netatmo-doorbell-doesn-t-trigger-flows-anymore/108920/11 "2024-05-07T10:43:13Z")
hi, to be honest i didnt reboot the doorbell. but suddenly today, after a month of silence it started to work, by it self. have no idea how and why, couse i didnt do with it anything by the night time. i’m afraid now to touch any flows, not to get it broken again. i wonder could be the cause of if. i’ve got lots of netatmo stuff in my smart environment used for years and never any problems with it ---
**Author:** ![Rene\_S](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rene_s/32/79224_2.png) [@Rene\_S](https://community.homey.app/u/Rene_S)\ **Post date:** [May 7, 2024, 11:10am UTC](https://community.homey.app/t/netatmo-doorbell-doesn-t-trigger-flows-anymore/108920/12 "2024-05-07T11:10:23Z")
I had the trigger function broken and fixed several times. When it worked, it worked after installing both apps (Netatmo and Bticimo) and installing two doorbells (and tinkering a lot). When it worked on one doorbell and I tried to clean up (removing the doorbell that was not used in a flow, and the corresponding app), it stopped working and I could start all over again. What worked for me last time it stopped working: go to the Netatmo Security App, settings, your home, your room, your doorbell, press three dots in upper right corner, restart device. ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [May 7, 2024, 1:16pm UTC](https://community.homey.app/t/netatmo-doorbell-doesn-t-trigger-flows-anymore/108920/13 "2024-05-07T13:16:23Z")
Closed on May 7, 2024, 1:16pm UTC ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [May 7, 2024, 1:25pm UTC](https://community.homey.app/t/netatmo-doorbell-doesn-t-trigger-flows-anymore/108920/14 "2024-05-07T13:25:18Z")
This Topic is closed, because all problems seems to be solved. I also wrote to ask for help in the App Topics ([Welcome to the forum!](https://community.homey.app/t/welcome-to-the-forum/31) Rule no. 13), which wasn’t done. So please in future ask in the appropriate topic as linked in the App store or use the search to centralize questions about a specific App or device/brand to keep the forum clean as possible.