# Netatmo App Connection Problems

**URL:** <https://community.homey.app/t/netatmo-app-connection-problems/43027>\
**Category:** Apps\
**Created:** [February 15, 2021, 11:15am UTC](https://community.homey.app/t/netatmo-app-connection-problems/43027 "2021-02-15T11:15:19Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![clipse\_M](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/clipse_m/32/30035_2.png) [@clipse\_M](https://community.homey.app/u/clipse_M)\
**Post date:** [February 15, 2021, 11:15am UTC](https://community.homey.app/t/netatmo-app-connection-problems/43027/1 "2021-02-15T11:15:19Z")

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Hello all,

I’ve been having constant disconnects with my heater when using the Netatmo app for Homey.  
I am constantly allowed to repair the connection… but that only lasts temporarily for a few hours.

Is there any trick I can use there?

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**Author:** ![CyberSponk](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/cybersponk/32/8334_2.png) [@CyberSponk](https://community.homey.app/u/CyberSponk)\
**Post date:** [February 15, 2021, 11:21am UTC](https://community.homey.app/t/netatmo-app-connection-problems/43027/2 "2021-02-15T11:21:25Z")

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Do the Netatmo-Devices with internet access have a fixed ip-address? if this is not the case, assign a fixed ip-adress to the devices and carry out the repair function again.