# Neo wall plug unable to trace where I put it **URL:** \ **Category:** Questions & Help\ **Created:** [February 11, 2019, 11:24am UTC](https://community.homey.app/t/neo-wall-plug-unable-to-trace-where-i-put-it/9060 "2019-02-11T11:24:01Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![Marcel\_Ubels](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marcel_ubels/32/18860_2.png) [@Marcel\_Ubels](https://community.homey.app/u/Marcel_Ubels)\ **Post date:** [February 11, 2019, 11:24am UTC](https://community.homey.app/t/neo-wall-plug-unable-to-trace-where-i-put-it/9060/1 "2019-02-11T11:24:01Z")
I have a neo wallplug but can not find it in my house. Anyone an idea how to find it. Did control every wall socket. Nodes 2 and 33 are also not available when I look at de developers tool. ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/2X/3/3d184f0ab87e198d3334f4807bdc2eb2fcee2aca.jpeg) ---
**Author:** ![Kjettern](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kjettern/32/9184_2.png) [@Kjettern](https://community.homey.app/u/Kjettern)\ **Post date:** [February 11, 2019, 11:32am UTC](https://community.homey.app/t/neo-wall-plug-unable-to-trace-where-i-put-it/9060/2 "2019-02-11T11:32:27Z")
Check power consumption and narrow it down whether it’s a lamp or something power consuming? ---
**Author:** ![Marcel\_Ubels](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marcel_ubels/32/18860_2.png) [@Marcel\_Ubels](https://community.homey.app/u/Marcel_Ubels)\ **Post date:** [February 11, 2019, 11:36am UTC](https://community.homey.app/t/neo-wall-plug-unable-to-trace-where-i-put-it/9060/3 "2019-02-11T11:36:15Z")
![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/2X/6/66044511bee5e6ab2ca8045fd9ec963e9d656d0d.jpeg) ---
**Author:** ![Kjettern](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kjettern/32/9184_2.png) [@Kjettern](https://community.homey.app/u/Kjettern)\ **Post date:** [February 11, 2019, 11:38am UTC](https://community.homey.app/t/neo-wall-plug-unable-to-trace-where-i-put-it/9060/4 "2019-02-11T11:38:20Z")
0.16A ~ 35W? Maybe a light bulb? ---
**Author:** ![bvdbos](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bvdbos/32/2352_2.png) [@bvdbos](https://community.homey.app/u/bvdbos)\ **Post date:** [February 11, 2019, 11:45am UTC](https://community.homey.app/t/neo-wall-plug-unable-to-trace-where-i-put-it/9060/5 "2019-02-11T11:45:32Z")
Did you try a heal, a basic on and a basic off? “previous last working route” seems to point to a device which didn’t report for some time? After a heal to nearby routers should show… Is the basic on/off acknowledged? ---
**Author:** ![Caseda](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/caseda/32/138695_2.png) [@Caseda](https://community.homey.app/u/Caseda)\ **Post date:** [February 11, 2019, 11:46am UTC](https://community.homey.app/t/neo-wall-plug-unable-to-trace-where-i-put-it/9060/6 "2019-02-11T11:46:58Z")
As it hasn’t reported in 3 weeks, I think it has been taken out of its socket, so has no power to switch anything. Or is far away from homey, looking at its name it is in the garage which can be too far/to well isolated. As @bvdbos is already suggesting, you could try a healing route ---
**Author:** ![Marcel\_Ubels](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marcel_ubels/32/18860_2.png) [@Marcel\_Ubels](https://community.homey.app/u/Marcel_Ubels)\ **Post date:** [February 11, 2019, 11:47am UTC](https://community.homey.app/t/neo-wall-plug-unable-to-trace-where-i-put-it/9060/7 "2019-02-11T11:47:51Z")
The on/ off does work, no lamps or anything else switches on or off. What do you mean by healing? ---
**Author:** ![bvdbos](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bvdbos/32/2352_2.png) [@bvdbos](https://community.homey.app/u/bvdbos)\ **Post date:** [February 11, 2019, 11:55am UTC](https://community.homey.app/t/neo-wall-plug-unable-to-trace-where-i-put-it/9060/8 "2019-02-11T11:55:45Z")
![afbeelding](https://us1.discourse-cdn.com/flex025/uploads/athom/original/2X/a/af9e6838db4c9956584d7995da50da17a899a3e9.png) ---
**Author:** ![Marcel\_Ubels](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marcel_ubels/32/18860_2.png) [@Marcel\_Ubels](https://community.homey.app/u/Marcel_Ubels)\ **Post date:** [February 11, 2019, 2:09pm UTC](https://community.homey.app/t/neo-wall-plug-unable-to-trace-where-i-put-it/9060/9 "2019-02-11T14:09:14Z")
I get these messages ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/2X/2/28607b1e3efc524643d11d2936b4d2f9faa2b23a.jpeg) ---
**Author:** ![bvdbos](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bvdbos/32/2352_2.png) [@bvdbos](https://community.homey.app/u/bvdbos)\ **Post date:** [February 11, 2019, 4:33pm UTC](https://community.homey.app/t/neo-wall-plug-unable-to-trace-where-i-put-it/9060/10 "2019-02-11T16:33:24Z")
Then the plug is probably unplugged or out of range. The first two don’t wait for an acknowlegde-received-message. The second two do… You could try to look at insights or the on/off log to see when it stopped reporting. Mayeb then you get the idea what you did then? ---
**Author:** ![PetervdK](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/petervdk/32/20669_2.png) [@PetervdK](https://community.homey.app/u/PetervdK)\ **Post date:** [February 11, 2019, 6:31pm UTC](https://community.homey.app/t/neo-wall-plug-unable-to-trace-where-i-put-it/9060/11 "2019-02-11T18:31:49Z")
First question should be: did you actually physically move the plug from the garage to somewhere else and didn’t rename it? Else it would be very strange that it isn’t in the garage anymore… ---
**Author:** ![Marcel\_Ubels](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marcel_ubels/32/18860_2.png) [@Marcel\_Ubels](https://community.homey.app/u/Marcel_Ubels)\ **Post date:** [February 11, 2019, 6:55pm UTC](https://community.homey.app/t/neo-wall-plug-unable-to-trace-where-i-put-it/9060/12 "2019-02-11T18:55:21Z")
Yes I did move it elsewhere, but have no clue where it is ---
**Author:** ![PetervdK](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/petervdk/32/20669_2.png) [@PetervdK](https://community.homey.app/u/PetervdK)\ **Post date:** [February 11, 2019, 7:03pm UTC](https://community.homey.app/t/neo-wall-plug-unable-to-trace-where-i-put-it/9060/13 "2019-02-11T19:03:03Z")
Maybe look for it when it’s dark. The green led should be very visible… ---
**Author:** ![Marcel\_Ubels](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marcel_ubels/32/18860_2.png) [@Marcel\_Ubels](https://community.homey.app/u/Marcel_Ubels)\ **Post date:** [February 12, 2019, 10:02am UTC](https://community.homey.app/t/neo-wall-plug-unable-to-trace-where-i-put-it/9060/14 "2019-02-12T10:02:52Z")
I have removed it with help of the developers page. On the device page it was not possible to remove because I had to push a button three times. Afterwards looking at my flows, there was no single flow with this device. I think that I renamed this device earlier and for some odd reason it also stayed in my device with the old and new name. Problem solved.