# NEO door-sensors changes its status to "Closed" when sending "wake-up" **URL:** \ **Category:** Questions & Help\ **Tags:** z-wave\ **Created:** [August 28, 2018, 5:30pm UTC](https://community.homey.app/t/neo-door-sensors-changes-its-status-to-closed-when-sending-wake-up/750 "2018-08-28T17:30:02Z")\ **Posts on this page:** 3\ **Page:** 2
**Author:** ![PetervdK](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/petervdk/32/20669_2.png) [@PetervdK](https://community.homey.app/u/PetervdK)\ **Post date:** [December 24, 2018, 11:46pm UTC](https://community.homey.app/t/neo-door-sensors-changes-its-status-to-closed-when-sending-wake-up/750/21 "2018-12-24T23:46:30Z")
Any update? ---
**Author:** ![Paul](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/paul/32/12987_2.png) [@Paul](https://community.homey.app/u/Paul)\ **Post date:** [December 26, 2018, 10:39pm UTC](https://community.homey.app/t/neo-door-sensors-changes-its-status-to-closed-when-sending-wake-up/750/22 "2018-12-26T22:39:38Z")
Sorry about the late reaction, I was away. Tried it, “basic set” level parameter - set to 0 (no cancelling device alarm). Did not make any difference. Still cancelling the alarm (changing state -closing contact) with the “Wake-Up”. The only thing I can think of is an error in the firm-ware of the device. But still hoping that it is not … ---
**Author:** ![PetervdK](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/petervdk/32/20669_2.png) [@PetervdK](https://community.homey.app/u/PetervdK)\ **Post date:** [December 27, 2018, 12:09am UTC](https://community.homey.app/t/neo-door-sensors-changes-its-status-to-closed-when-sending-wake-up/750/23 "2018-12-27T00:09:47Z")
Alas, hoped that would do the trick. 🙁 [Previous page](https://community.homey.app/t/neo-door-sensors-changes-its-status-to-closed-when-sending-wake-up/750.md?page=1)