# NEO Coolcam zwave Water sensor **URL:** \ **Category:** Devices\ **Tags:** z-wave\ **Created:** [August 15, 2021, 1:25pm UTC](https://community.homey.app/t/neo-coolcam-zwave-water-sensor/50479 "2021-08-15T13:25:25Z")\ **Posts on this page:** 17\ **Page:** 1
**Author:** ![Lang](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lang/32/34443_2.png) [@Lang](https://community.homey.app/u/Lang)\ **Post date:** [August 15, 2021, 1:25pm UTC](https://community.homey.app/t/neo-coolcam-zwave-water-sensor/50479/1 "2021-08-15T13:25:25Z")
Hallo! I have problem with adding a sensor to Homey. > **[26.86US $ 21% OFF|Neo Coolcam Z Wave Plus Smart Waterlek Alarm Sensor Water...](https://nl.aliexpress.com/item/1005002532619717.html?spm=a2g0o.productlist.0.0.216a36bbnaASbJ&algo_pvid=fa38c18f-b768-415c-97af-0ef23eb72739&algo_exp_id=fa38c18f-b768-415c-97af-0ef23eb72739-0&pdp_ext_f=%7B%22sku_id%22:%2212000021028113998%22%7D)** > > Smarter Shopping, Better Living! Aliexpress.com Water sensor asked for 5 digits from a DSK that is NOT printed on the device. I installed the sensor with the 5 digits as “00000” - It instaled as Basic Z-wave device and does not work. ![prtsc](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/c/4/c4260691854bae575f262e585ba94d955ea83df1.jpeg) Please help me resolve this issue Thank you Alex ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [August 15, 2021, 1:32pm UTC](https://community.homey.app/t/neo-coolcam-zwave-water-sensor/50479/2 "2021-08-15T13:32:17Z")
That means that Homey wasn’t able to find an (installed!) app that supports your device. If the Neo Coolcam app is installed on your Homey you are probably out of luck and need to contact the developer to ask for support. ---
**Author:** ![Lang](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lang/32/34443_2.png) [@Lang](https://community.homey.app/u/Lang)\ **Post date:** [August 15, 2021, 1:41pm UTC](https://community.homey.app/t/neo-coolcam-zwave-water-sensor/50479/3 "2021-08-15T13:41:01Z")
Yes, I have the NEO Coolcam application installed, I also tried the trial version, unfortunately without success. I can’t find the contact for the NEO Coolcam developer. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [August 15, 2021, 1:42pm UTC](https://community.homey.app/t/neo-coolcam-zwave-water-sensor/50479/4 "2021-08-15T13:42:24Z")
> [@Lang](#): > > I can’t find the contact for the NEO Coolcam developer. It’s all on the app page: ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/a/c/ac500beb11607581a3de93c6827b6ce09fb1a0e9.png) ---
**Author:** ![Lang](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lang/32/34443_2.png) [@Lang](https://community.homey.app/u/Lang)\ **Post date:** [August 15, 2021, 2:03pm UTC](https://community.homey.app/t/neo-coolcam-zwave-water-sensor/50479/5 "2021-08-15T14:03:33Z")
Yes, i know, but contacting the developer isn’t working ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [August 16, 2021, 6:33am UTC](https://community.homey.app/t/neo-coolcam-zwave-water-sensor/50479/6 "2021-08-16T06:33:05Z")
In that case, I think you’re just out of luck. ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [August 16, 2021, 7:08am UTC](https://community.homey.app/t/neo-coolcam-zwave-water-sensor/50479/7 "2021-08-16T07:08:23Z")
You can open a „New Issue“ on GitHub. > **[GitHub - mruiter/com.neo: Homey Z-Wave Neo Coolcam Support](https://github.com/mruiter/com.neo)** > > Homey Z-Wave Neo Coolcam Support. Contribute to mruiter/com.neo development by creating an account on GitHub. ---
**Author:** ![Lang](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lang/32/34443_2.png) [@Lang](https://community.homey.app/u/Lang)\ **Post date:** [August 16, 2021, 7:29am UTC](https://community.homey.app/t/neo-coolcam-zwave-water-sensor/50479/8 "2021-08-16T07:29:20Z")
Thanks for the link. I started the new issue. ---
**Author:** ![Rocodamelshekima](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rocodamelshekima/32/8209_2.png) [@Rocodamelshekima](https://community.homey.app/u/Rocodamelshekima)\ **Post date:** [August 16, 2021, 7:30am UTC](https://community.homey.app/t/neo-coolcam-zwave-water-sensor/50479/9 "2021-08-16T07:30:53Z")
Then show us what is not working so we can contact Athom to fix the link. ---
**Author:** ![Lang](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lang/32/34443_2.png) [@Lang](https://community.homey.app/u/Lang)\ **Post date:** [August 16, 2021, 7:54am UTC](https://community.homey.app/t/neo-coolcam-zwave-water-sensor/50479/10 "2021-08-16T07:54:19Z")
These links do not work. ![nchomey](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/7/6/765df5d7c2f4f124c01277ea6e5fe7375d801626.png) ---
**Author:** ![Rocodamelshekima](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rocodamelshekima/32/8209_2.png) [@Rocodamelshekima](https://community.homey.app/u/Rocodamelshekima)\ **Post date:** [August 16, 2021, 7:55am UTC](https://community.homey.app/t/neo-coolcam-zwave-water-sensor/50479/11 "2021-08-16T07:55:41Z")
Ok. I hope u went to the AppStore urself to check that instead of using the pic Robert showed u. ---
**Author:** ![Lang](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lang/32/34443_2.png) [@Lang](https://community.homey.app/u/Lang)\ **Post date:** [August 16, 2021, 7:59am UTC](https://community.homey.app/t/neo-coolcam-zwave-water-sensor/50479/12 "2021-08-16T07:59:06Z")
Clearly. Not in the picture. I use link in AppStore ---
**Author:** ![Rocodamelshekima](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rocodamelshekima/32/8209_2.png) [@Rocodamelshekima](https://community.homey.app/u/Rocodamelshekima)\ **Post date:** [August 16, 2021, 8:01am UTC](https://community.homey.app/t/neo-coolcam-zwave-water-sensor/50479/13 "2021-08-16T08:01:07Z")
Ok . That’s strange because all links working here using Chrome browser on a desktop and Safari on a Phone. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [August 16, 2021, 8:06am UTC](https://community.homey.app/t/neo-coolcam-zwave-water-sensor/50479/14 "2021-08-16T08:06:03Z")
They didn’t work for me either yesterday, I think the repository was marked private and Marco set it to public again 😛 ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [August 16, 2021, 8:08am UTC](https://community.homey.app/t/neo-coolcam-zwave-water-sensor/50479/15 "2021-08-16T08:08:41Z")
I can confirm what @robertklep says. But the link didn’t work for me even an hour ago. Now it seems everything be ok. ---
**Author:** ![Lang](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lang/32/34443_2.png) [@Lang](https://community.homey.app/u/Lang)\ **Post date:** [August 16, 2021, 8:15am UTC](https://community.homey.app/t/neo-coolcam-zwave-water-sensor/50479/16 "2021-08-16T08:15:48Z")
Yes, now all links OK. ---
**Author:** ![Lang](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lang/32/34443_2.png) [@Lang](https://community.homey.app/u/Lang)\ **Post date:** [August 16, 2021, 8:25am UTC](https://community.homey.app/t/neo-coolcam-zwave-water-sensor/50479/17 "2021-08-16T08:25:10Z")
For information, link to issue: > > > Hallo! > I have problem with adding a NEO Coolcam water sensor to Homey. > > http…s://www.aliexpress.com/item/1005002532619717.html?spm=a2g0o.productlist.0.0.216a36bbnaASbJ&algo\_pvid=fa38c18f-b768-415c-97af-0ef23eb72739&algo\_exp\_id=fa38c18f-b768-415c-97af-0ef23eb72739-0&pdp\_ext\_f=%7B%22sku\_id%22:%2212000021028113998%22%7D > > Water sensor asked for 5 digits from a DSK that is NOT printed on the device. I installed the sensor with the 5 digits as “00000” - It instaled as Basic Z-wave device and does not work. > Other products such as sockets and window sensors work in Homey without problems. > > !\[prtsc\](https://user-images.githubusercontent.com/52973581/129525978-44779d9d-ab0f-4d35-8d93-e16b79efdbaf.jpg) > > > Please help me resolve this issue. > Thank you. > > Alex