# Neo coolcam wallplug not updating energy value after update **URL:** \ **Category:** Apps\ **Created:** [December 8, 2019, 8:24am UTC](https://community.homey.app/t/neo-coolcam-wallplug-not-updating-energy-value-after-update/22088 "2019-12-08T08:24:48Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Canedje](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/canedje/32/8324_2.png) [@Canedje](https://community.homey.app/u/Canedje)\ **Post date:** [December 8, 2019, 8:24am UTC](https://community.homey.app/t/neo-coolcam-wallplug-not-updating-energy-value-after-update/22088/1 "2019-12-08T08:24:48Z")
Neo coolcam wallplugs are not updating the energy values anymore after the latest update. 2.1.1. Now my wallplug is not recognising my tv is on or off for switching lightmodes. In the past I good reach the developer via the App Store. How to reach the developer now? ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [December 8, 2019, 8:37am UTC](https://community.homey.app/t/neo-coolcam-wallplug-not-updating-energy-value-after-update/22088/2 "2019-12-08T08:37:19Z")
See changelog fe in his repos on github for 2.1.0 > **[mruiter/com.neo](https://github.com/mruiter/com.neo)** > > Homey Z-Wave Neo Coolcam Support. Contribute to mruiter/com.neo development by creating an account on GitHub. ---
**Author:** ![Fred](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/fred/32/61727_2.png) [@Fred](https://community.homey.app/u/Fred)\ **Post date:** [December 8, 2019, 8:59am UTC](https://community.homey.app/t/neo-coolcam-wallplug-not-updating-energy-value-after-update/22088/4 "2019-12-08T08:59:34Z")
I have the v2 neo coolcam plug and it is not update after the update from the app ---
**Author:** ![Canedje](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/canedje/32/8324_2.png) [@Canedje](https://community.homey.app/u/Canedje)\ **Post date:** [December 8, 2019, 9:00am UTC](https://community.homey.app/t/neo-coolcam-wallplug-not-updating-energy-value-after-update/22088/5 "2019-12-08T09:00:01Z")
No I only have V1 plugs They are only updating after the “update time” and not by changing the value itself. They only update once by switching on, then only after update time ---
**Author:** ![PetervdK](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/petervdk/32/20669_2.png) [@PetervdK](https://community.homey.app/u/PetervdK)\ **Post date:** [December 8, 2019, 10:55am UTC](https://community.homey.app/t/neo-coolcam-wallplug-not-updating-energy-value-after-update/22088/7 "2019-12-08T10:55:28Z")
Take a look over here: [Neo coolcam double switch werkt niet meer na update](https://community.homey.app/t/neo-coolcam-double-switch-werkt-niet-meer-na-update/22050) Marco is active, so you should be able to get in touch. Also possible via the app page (the “report a problem link” on the bottom) ---
**Author:** ![Fred](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/fred/32/61727_2.png) [@Fred](https://community.homey.app/u/Fred)\ **Post date:** [December 8, 2019, 11:01am UTC](https://community.homey.app/t/neo-coolcam-wallplug-not-updating-energy-value-after-update/22088/8 "2019-12-08T11:01:56Z")
I get now the same on my fibaro plugs no update of the power homey problem and not neo coolcam problem ---
**Author:** ![PetervdK](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/petervdk/32/20669_2.png) [@PetervdK](https://community.homey.app/u/PetervdK)\ **Post date:** [December 8, 2019, 11:31am UTC](https://community.homey.app/t/neo-coolcam-wallplug-not-updating-energy-value-after-update/22088/9 "2019-12-08T11:31:32Z")
What Homey firmware are you running? Already upgraded to 3.1.1? Then that could be the cause, else it would be a bit strange if it started to happen after an update from the Coolcam app. ---
**Author:** ![Canedje](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/canedje/32/8324_2.png) [@Canedje](https://community.homey.app/u/Canedje)\ **Post date:** [December 8, 2019, 12:15pm UTC](https://community.homey.app/t/neo-coolcam-wallplug-not-updating-energy-value-after-update/22088/10 "2019-12-08T12:15:32Z")
I agree. I think it’s the Coolcam app It was the same problem at version 2.0.16 of the coolcam app I’m running the latest Homey version V3.2.0-rc3 ---
**Author:** ![Fred](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/fred/32/61727_2.png) [@Fred](https://community.homey.app/u/Fred)\ **Post date:** [December 8, 2019, 12:30pm UTC](https://community.homey.app/t/neo-coolcam-wallplug-not-updating-energy-value-after-update/22088/11 "2019-12-08T12:30:21Z")
My homey is v3.1.1 and al my apps the have the latest version ---
**Author:** ![PetervdK](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/petervdk/32/20669_2.png) [@PetervdK](https://community.homey.app/u/PetervdK)\ **Post date:** [December 8, 2019, 12:34pm UTC](https://community.homey.app/t/neo-coolcam-wallplug-not-updating-energy-value-after-update/22088/12 "2019-12-08T12:34:12Z")
Hmm. Then it could be caused by either one of the updates… 🤔 ---
**Author:** ![Fiek](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/fiek/32/28838_2.png) [@Fiek](https://community.homey.app/u/Fiek)\ **Post date:** [December 8, 2019, 12:47pm UTC](https://community.homey.app/t/neo-coolcam-wallplug-not-updating-energy-value-after-update/22088/13 "2019-12-08T12:47:35Z")
I have the same issue as @Canedje. It occurred after the Neo Coolcam app update and the update to the latest rc bèta. Not sure which one the cause is. I Also have the old plugs. ---
**Author:** ![Canedje](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/canedje/32/8324_2.png) [@Canedje](https://community.homey.app/u/Canedje)\ **Post date:** [December 8, 2019, 12:49pm UTC](https://community.homey.app/t/neo-coolcam-wallplug-not-updating-energy-value-after-update/22088/14 "2019-12-08T12:49:18Z")
Because Fred is running on V3.1.1 and we on V3.2.- rc3 I do believe it is the coolcam app ---
**Author:** ![Fred](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/fred/32/61727_2.png) [@Fred](https://community.homey.app/u/Fred)\ **Post date:** [December 8, 2019, 5:54pm UTC](https://community.homey.app/t/neo-coolcam-wallplug-not-updating-energy-value-after-update/22088/15 "2019-12-08T17:54:46Z")
And now we wait for next update that solved the problem ---
**Author:** ![Canedje](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/canedje/32/8324_2.png) [@Canedje](https://community.homey.app/u/Canedje)\ **Post date:** [December 8, 2019, 7:44pm UTC](https://community.homey.app/t/neo-coolcam-wallplug-not-updating-energy-value-after-update/22088/16 "2019-12-08T19:44:42Z")
I did react on an issue at GitHub discribing this problem. Somebody mentioned that Marco was saying that something is wrong and he is working on a solution ---
**Author:** ![Ton\_Meek](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ton_meek/32/149_2.png) [@Ton\_Meek](https://community.homey.app/u/Ton_Meek)\ **Post date:** [December 8, 2019, 10:34pm UTC](https://community.homey.app/t/neo-coolcam-wallplug-not-updating-energy-value-after-update/22088/17 "2019-12-08T22:34:04Z")
I have two types of wallplugs: Product Type ID-Product ID 3-4231 and the other is 512-4135. I assume that 512-4135 is the version V2 wallplug. First I had paired the 512-4135 wallplugs as V1 and I have re-paired these as type V2. I think, that solved the problem. The Product IDs are visible in the “Advanced settings” of the wallplug. ---
**Author:** ![Fred](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/fred/32/61727_2.png) [@Fred](https://community.homey.app/u/Fred)\ **Post date:** [December 9, 2019, 7:52am UTC](https://community.homey.app/t/neo-coolcam-wallplug-not-updating-energy-value-after-update/22088/18 "2019-12-09T07:52:46Z")
This morning more problems tv and heos system are on ? I see by 1 plug Product Type ID 3 and Product ID 4231 and firmware V 3 Sub versie 94 and hardware versie 65. I see by other 3 plugs Product Type ID 3 and Product ID 4231and no firmware. I think it is v2 plugs I check it this evening when I back from work. ---
**Author:** ![Canedje](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/canedje/32/8324_2.png) [@Canedje](https://community.homey.app/u/Canedje)\ **Post date:** [December 9, 2019, 1:45pm UTC](https://community.homey.app/t/neo-coolcam-wallplug-not-updating-energy-value-after-update/22088/19 "2019-12-09T13:45:26Z")
Marco asked this at GitHub I don’t know how to. Somebody else? _Can someone test the latest github version by sideloading it to homey in debug mode_ _aka : athom app run 🙂_ _I manually defined the parsers so it doesnt use the Athom mesh driver ones._ _Let me know if this helps . Or if it gives any errors in de console log box_ ---
**Author:** ![Fred](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/fred/32/61727_2.png) [@Fred](https://community.homey.app/u/Fred)\ **Post date:** [December 10, 2019, 8:39am UTC](https://community.homey.app/t/neo-coolcam-wallplug-not-updating-energy-value-after-update/22088/20 "2019-12-10T08:39:26Z")
I tested yesterday I reinstall my plugs as V2 but no it is a V1 plug, but I can read here that de V1 plugs are working but my plugs are not updating the energie. Who can help me to solve this problem. It has always worked very well, can the app be rewritten so it works again very well. On tv power and on heos power I dim my lamps or send my lamps on or off, now it is not working anymore, women also angry, what to do now ? ---
**Author:** ![Canedje](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/canedje/32/8324_2.png) [@Canedje](https://community.homey.app/u/Canedje)\ **Post date:** [December 10, 2019, 9:20am UTC](https://community.homey.app/t/neo-coolcam-wallplug-not-updating-energy-value-after-update/22088/21 "2019-12-10T09:20:58Z")
Just be calm Marco is busy with it ---
**Author:** ![Fred](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/fred/32/61727_2.png) [@Fred](https://community.homey.app/u/Fred)\ **Post date:** [December 10, 2019, 10:56am UTC](https://community.homey.app/t/neo-coolcam-wallplug-not-updating-energy-value-after-update/22088/22 "2019-12-10T10:56:54Z")
Oke thanks [Next page](https://community.homey.app/t/neo-coolcam-wallplug-not-updating-energy-value-after-update/22088.md?page=2)