# Neo coolcam wall plug bricked? **URL:** \ **Category:** Questions & Help\ **Tags:** z-wave, devices\ **Created:** [October 20, 2024, 9:29am UTC](https://community.homey.app/t/neo-coolcam-wall-plug-bricked/118618 "2024-10-20T09:29:47Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Rdw](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rdw/32/10679_2.png) [@Rdw](https://community.homey.app/u/Rdw)\ **Post date:** [October 20, 2024, 9:29am UTC](https://community.homey.app/t/neo-coolcam-wall-plug-bricked/118618/1 "2024-10-20T09:29:47Z")
Hi all, I fear i haven’t been so smart with Some neo coolcam wall plugs. I used them as Energy monitor with Some electric heaters. To make sure the schedule from the heaters wasn’t interrupted, I’ve executed an option in the advanced settings from the wall plug. ![IMG_2010](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/d/f/dfab1c60ae072401659626de6ab39eb5985b27b8.jpeg) This prevents the plug from being switched off. So after some time I put the plugs aside. Some more time past by. I got a new homey, build the z-wave network again and thought nothing of it. Now I tried to reset the wall plugs because I want to use them again and there arrives the issue. If I connect the plug to power. It flashes blue three times. Meaning connected to a z-wave network. It doesn’t show on my homey. But when I try to reset the plug (10 sec hold) nothing happens. I think due to the “always on” function I enabled earlier. Is there a solution for this? Or is the solution: buy new plugs? 🤦🏻‍♂️ ---
**Author:** ![ricercar](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ricercar/32/101928_2.png) [@ricercar](https://community.homey.app/u/ricercar)\ **Post date:** [October 20, 2024, 9:39am UTC](https://community.homey.app/t/neo-coolcam-wall-plug-bricked/118618/2 "2024-10-20T09:39:02Z")
To my knowledge, resetting/adding the neo coolcam plug is done by pressing the button 3 times rapidly ---
**Author:** ![RoyWissenburg](https://avatars.discourse-cdn.com/v4/letter/r/839c29/32.png) [@RoyWissenburg](https://community.homey.app/u/RoyWissenburg)\ **Post date:** [October 20, 2024, 11:51am UTC](https://community.homey.app/t/neo-coolcam-wall-plug-bricked/118618/3 "2024-10-20T11:51:33Z")
Missing the point, that you did add them to the new homey ---
**Author:** ![SunBeech](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sunbeech/32/111391_2.png) [@SunBeech](https://community.homey.app/u/SunBeech)\ **Post date:** [October 20, 2024, 12:07pm UTC](https://community.homey.app/t/neo-coolcam-wall-plug-bricked/118618/4 "2024-10-20T12:07:18Z")
> [@Rdw](#): > > I think due to the “always on” function I enabled earlier. The Always On option only relates to Homey itself: it prevents you from accidentally switching off the device via the Homey (web) app. It does not affect the physical button on the device itself. Even if the Always On option is enabled in the Homey app, you are still able to switch off/on the device via the physical button on the plug. So the setting should not affect whether or not you can reset the device. ---
**Author:** ![Rdw](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rdw/32/10679_2.png) [@Rdw](https://community.homey.app/u/Rdw)\ **Post date:** [October 20, 2024, 12:35pm UTC](https://community.homey.app/t/neo-coolcam-wall-plug-bricked/118618/5 "2024-10-20T12:35:47Z")
It does not do that either (switch on or off ) by pressing the button. When I connect it to power you hear a click, Then flashes blue, then nothing more. I’ve got two of them acting like that. ---
**Author:** ![Rdw](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rdw/32/10679_2.png) [@Rdw](https://community.homey.app/u/Rdw)\ **Post date:** [October 20, 2024, 12:36pm UTC](https://community.homey.app/t/neo-coolcam-wall-plug-bricked/118618/6 "2024-10-20T12:36:18Z")
Adding yes, resetting (hard reset) is holding the button more than 10 sec. ---
**Author:** ![Rdw](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rdw/32/10679_2.png) [@Rdw](https://community.homey.app/u/Rdw)\ **Post date:** [October 20, 2024, 12:40pm UTC](https://community.homey.app/t/neo-coolcam-wall-plug-bricked/118618/7 "2024-10-20T12:40:52Z")
Actually I didn’t 😬. I’ll try to clarify. I disconnected these plugs (but didn’t exclude them) from old homey. Then I migrated to homey 2023 pro with these plugs unplugged. Not sure if that could have affected this issue. Just trying to give info of what I did until I got to this point. ---
**Author:** ![ricercar](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ricercar/32/101928_2.png) [@ricercar](https://community.homey.app/u/ricercar)\ **Post date:** [October 20, 2024, 12:48pm UTC](https://community.homey.app/t/neo-coolcam-wall-plug-bricked/118618/8 "2024-10-20T12:48:31Z")
Nope. 3 times to reset AND add but you’re free not to try and persist pushing 10s ---
**Author:** ![Rdw](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rdw/32/10679_2.png) [@Rdw](https://community.homey.app/u/Rdw)\ **Post date:** [October 20, 2024, 12:52pm UTC](https://community.homey.app/t/neo-coolcam-wall-plug-bricked/118618/9 "2024-10-20T12:52:01Z")
Not to be stubborn, but can it be you mean include and _exclude_ 3 times rapid. I will try your way. On the other hand, I have 2 other Neo coolcam wallplugs that reset after ten sec hold (flash red once and then purple). I’ll give your way a try. ---
**Author:** ![SunBeech](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sunbeech/32/111391_2.png) [@SunBeech](https://community.homey.app/u/SunBeech)\ **Post date:** [October 20, 2024, 12:56pm UTC](https://community.homey.app/t/neo-coolcam-wall-plug-bricked/118618/10 "2024-10-20T12:56:35Z")
That’s interesting. The [manual](https://www.robbshop.nl/media/b5/35/06/1702642819/NEO_P02Z_PLUG_download_1.pdf) talks about a 10 sec hold to perform a reset 🤔. ![IMG_1562](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/4/f/4feacab3572bdeb82d1da0200b618b5aa583690e.jpeg) ---
**Author:** ![SunBeech](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sunbeech/32/111391_2.png) [@SunBeech](https://community.homey.app/u/SunBeech)\ **Post date:** [October 20, 2024, 1:00pm UTC](https://community.homey.app/t/neo-coolcam-wall-plug-bricked/118618/11 "2024-10-20T13:00:55Z")
> [@Rdw](#): > > I got a new homey Is your old Homey still active/online in your house? ---
**Author:** ![Rdw](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rdw/32/10679_2.png) [@Rdw](https://community.homey.app/u/Rdw)\ **Post date:** [October 20, 2024, 1:02pm UTC](https://community.homey.app/t/neo-coolcam-wall-plug-bricked/118618/12 "2024-10-20T13:02:51Z")
Tried both plugs with both methods. Hold 10 sec, then unplugged them en plugged it in again. Then tried pushing the button three times rapidly. Nothing goes. What stands out: the button does nothing (with both plugs) after plugging in. LED flashes blue. After that, de button won’t switch or do anything else. ---
**Author:** ![RoyWissenburg](https://avatars.discourse-cdn.com/v4/letter/r/839c29/32.png) [@RoyWissenburg](https://community.homey.app/u/RoyWissenburg)\ **Post date:** [October 20, 2024, 1:03pm UTC](https://community.homey.app/t/neo-coolcam-wall-plug-bricked/118618/13 "2024-10-20T13:03:40Z")
For my understanding, if you add them to your new homey… the app says 3 times clicking the button… it wil reset then another 3 times and it wil be added to homey. ---
**Author:** ![Rdw](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rdw/32/10679_2.png) [@Rdw](https://community.homey.app/u/Rdw)\ **Post date:** [October 20, 2024, 1:03pm UTC](https://community.homey.app/t/neo-coolcam-wall-plug-bricked/118618/14 "2024-10-20T13:03:44Z")
Nope. I still have it. But it has been shelved. Unplugged. ---
**Author:** ![Rdw](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rdw/32/10679_2.png) [@Rdw](https://community.homey.app/u/Rdw)\ **Post date:** [October 20, 2024, 1:04pm UTC](https://community.homey.app/t/neo-coolcam-wall-plug-bricked/118618/15 "2024-10-20T13:04:32Z")
True. That’s for adding/excluding. I need to perform a factory reset. ---
**Author:** ![SunBeech](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sunbeech/32/111391_2.png) [@SunBeech](https://community.homey.app/u/SunBeech)\ **Post date:** [October 20, 2024, 1:08pm UTC](https://community.homey.app/t/neo-coolcam-wall-plug-bricked/118618/16 "2024-10-20T13:08:05Z")
Is anything plugged into the plug (like a light) when you tried the reset and inclusion? If so, does unplugging the load before performing the reset/inclusion procedure make a difference? ---
**Author:** ![ricercar](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ricercar/32/101928_2.png) [@ricercar](https://community.homey.app/u/ricercar)\ **Post date:** [October 20, 2024, 1:08pm UTC](https://community.homey.app/t/neo-coolcam-wall-plug-bricked/118618/17 "2024-10-20T13:08:08Z")
My 20+ plugs say otherwise but I haven’t read the manual which explains 🤣 ---
**Author:** ![Rdw](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rdw/32/10679_2.png) [@Rdw](https://community.homey.app/u/Rdw)\ **Post date:** [October 20, 2024, 1:09pm UTC](https://community.homey.app/t/neo-coolcam-wall-plug-bricked/118618/18 "2024-10-20T13:09:19Z")
You have the z-wave or WiFi version? I’ve got z-wave. ---
**Author:** ![Rdw](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rdw/32/10679_2.png) [@Rdw](https://community.homey.app/u/Rdw)\ **Post date:** [October 20, 2024, 1:10pm UTC](https://community.homey.app/t/neo-coolcam-wall-plug-bricked/118618/19 "2024-10-20T13:10:06Z")
Nope, just the plug on its own. I tried different wall sockets as wel. ---
**Author:** ![SunBeech](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sunbeech/32/111391_2.png) [@SunBeech](https://community.homey.app/u/SunBeech)\ **Post date:** [October 20, 2024, 1:23pm UTC](https://community.homey.app/t/neo-coolcam-wall-plug-bricked/118618/20 "2024-10-20T13:23:10Z")
Can you tell whether he reset is actually being performed? According to the manual, the plug’s LED should blink red to confirm the reset. It sounds like the button of the plug is physically not working (anymore). [Next page](https://community.homey.app/t/neo-coolcam-wall-plug-bricked/118618.md?page=2)