# Neo coolcam powerplug **URL:** \ **Category:** Questions & Help\ **Created:** [March 14, 2019, 8:56pm UTC](https://community.homey.app/t/neo-coolcam-powerplug/10599 "2019-03-14T20:56:22Z")\ **Posts on this page:** 11\ **Page:** 3
**Author:** ![PinoV](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/pinov/32/6321_2.png) [@PinoV](https://community.homey.app/u/PinoV)\ **Post date:** [October 3, 2019, 7:14pm UTC](https://community.homey.app/t/neo-coolcam-powerplug/10599/41 "2019-10-03T19:14:24Z")
Ahh… I experienced the same with the newest plug. Anyone has an idea or the app software can work around this issue? Or just wait before a newer version of the plug will be there? Or is there a possibility of a firmware upgrade? ---
**Author:** ![Odechr](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/odechr/32/14691_2.png) [@Odechr](https://community.homey.app/u/Odechr)\ **Post date:** [October 3, 2019, 8:12pm UTC](https://community.homey.app/t/neo-coolcam-powerplug/10599/42 "2019-10-03T20:12:36Z")
I just read the smartthings forum and they say the same. I’m dealing with neo now. Hopefully they send me new plugs of V2 without issues. I asked if they still have V1 in storage because its only 3 weeks since I got one that was V1 Edit: Neo said i could just return the plugs if they dont work. Maybe its not even relevant, but this is what the smartthings forum found out: > _The old model supports values 1-100% the new model supports 0.01A - 16A (1-1600) and 50% of 1600 is 800._ > _It’s just the pending change calculation that has an issue, but I’ll post another test version shortly that will hopefully solve the problem._ > _ **Update:** I finally found the problem so I’ll have the new version posted to GitHub shortly._ > **[\[OBSOLETE\] Neo Coolcam Power Plug](https://community.smartthings.com/t/obsolete-neo-coolcam-power-plug/144274/107)** > > It is: 5% \[DEFAULT\] When I changed from 5 to 50 I got: 168176e3-e875-4a7f-acbd-9bcabc19f5fa 14:49:33: trace Param #9: 50 == 800 168176e3-e875-4a7f-acbd-9bcabc19f5fa 14:49:22: debug Changing Power Reporting Threshold(#9) from 80 to 800 ... ---
**Author:** ![Erwin\_De\_Jong](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/erwin_de_jong/32/16500_2.png) [@Erwin\_De\_Jong](https://community.homey.app/u/Erwin_De_Jong)\ **Post date:** [August 6, 2020, 6:32pm UTC](https://community.homey.app/t/neo-coolcam-powerplug/10599/43 "2020-08-06T18:32:29Z")
just some info here. got 4 powerplugs in and all four were faulty. for the ones i could connect i saw they had different firmwares (2.21 , 2.23 and 2.80) i am a bit wondering if that would make them working or not since the led worked on two of them but no power and also not able to add them properly. two did not even passthrough power and one worked until a bit power was drawn and then it short circuit and kept doing this. i have a neocoolcam that has the same manufacturing id, product type id and product id which works fine so i wouldn’t thought i would get 4 faulty ones. Now maybe thinking of another brand to use so if someone knows another brand that mostly works fine besided the Fibaro devices. ---
**Author:** ![rvdeijk](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rvdeijk/32/22542_2.png) [@rvdeijk](https://community.homey.app/u/rvdeijk)\ **Post date:** [August 23, 2020, 5:36am UTC](https://community.homey.app/t/neo-coolcam-powerplug/10599/44 "2020-08-23T05:36:47Z")
> [@Arjan\_Van\_der\_Wulp](#): > > How can i see the different between V1 and V2 ? I would like to know as well, how to find out if I have a V1 or V2 model. How can I check this. I bought this one: NAS-WR01ZE ---
**Author:** ![Eternity](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/eternity/32/102113_2.png) [@Eternity](https://community.homey.app/u/Eternity)\ **Post date:** [August 23, 2020, 5:48am UTC](https://community.homey.app/t/neo-coolcam-powerplug/10599/45 "2020-08-23T05:48:01Z")
I added a new NEO powerplug and selected it as v2 as the new device because I didn’t know if it was a v1 or v2. After it included, the name given by Homey was something like “NEO powerplug v1”… So, that was easy in my case! ---
**Author:** ![rvdeijk](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rvdeijk/32/22542_2.png) [@rvdeijk](https://community.homey.app/u/rvdeijk)\ **Post date:** [August 23, 2020, 6:12am UTC](https://community.homey.app/t/neo-coolcam-powerplug/10599/46 "2020-08-23T06:12:53Z")
> [@Eternity](#): > > After it included, the name given by Homey was something like “NEO powerplug v1”… OK I could try that as well. And once you knew it was v1, did you had to delete the device and add it again as a NEO Coolcam powerplug v1? Or will it just work when adding the device as v2? ---
**Author:** ![Eternity](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/eternity/32/102113_2.png) [@Eternity](https://community.homey.app/u/Eternity)\ **Post date:** [August 23, 2020, 6:35am UTC](https://community.homey.app/t/neo-coolcam-powerplug/10599/48 "2020-08-23T06:35:12Z")
> [@rvdeijk](#): > > will it just work Yes, it will work fine! ---
**Author:** ![PetervdK](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/petervdk/32/20669_2.png) [@PetervdK](https://community.homey.app/u/PetervdK)\ **Post date:** [August 23, 2020, 8:35am UTC](https://community.homey.app/t/neo-coolcam-powerplug/10599/49 "2020-08-23T08:35:10Z")
Go to the devices section on the **[Developer page](https://developer.athom.com/tools/devices)** and take a look at the plug’s values. You could also do that by opening the devices advanced settings via the mobile app. V1 has: |Key|Value| |zw\_manufacturer\_id|“600”| |zw\_product\_type\_id|“3”| |zw\_product\_id|“4231”| V2 has: |Key|Value| |zw\_manufacturer\_id|“600”| |zw\_product\_type\_id|“512”| |zw\_product\_id|“4135”| ---
**Author:** ![Jeroen\_Zillig](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jeroen_zillig/32/35224_2.png) [@Jeroen\_Zillig](https://community.homey.app/u/Jeroen_Zillig)\ **Post date:** [July 28, 2021, 7:55am UTC](https://community.homey.app/t/neo-coolcam-powerplug/10599/50 "2021-07-28T07:55:21Z")
Hello, i am using several Neo Coolcam powerplugs for mesh purposes and power monitoring. Since yesterday the powerplug on my tumble dryer is giving occasional power peaks of around 350 kW anyone have an idea what might cause this? ---
**Author:** ![MarcoRuiter](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marcoruiter/32/33528_2.png) [@MarcoRuiter](https://community.homey.app/u/MarcoRuiter)\ **Post date:** [July 30, 2021, 5:19am UTC](https://community.homey.app/t/neo-coolcam-powerplug/10599/51 "2021-07-30T05:19:34Z")
Some seem to have this . The cause hasn’t been really clear but it’s ofc a firmware of the device issue but also seems to be caused by something on the electrical net . The next version of the app should drop any reports that are out of bound . Hope it will be available in the next weeks ---
**Author:** ![Eternity](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/eternity/32/102113_2.png) [@Eternity](https://community.homey.app/u/Eternity)\ **Post date:** [July 30, 2021, 10:42am UTC](https://community.homey.app/t/neo-coolcam-powerplug/10599/52 "2021-07-30T10:42:41Z")
Have that issue too. As the spike value was always tthe same, I adapted flows accordingly. So in the AND section I placed a logic card “value is not exactly…” [Previous page](https://community.homey.app/t/neo-coolcam-powerplug/10599.md?page=2)