# NEO Coolcam Power Plug negative value **URL:** \ **Category:** Questions & Help\ **Created:** [October 22, 2019, 7:11am UTC](https://community.homey.app/t/neo-coolcam-power-plug-negative-value/19612 "2019-10-22T07:11:06Z")\ **Posts on this page:** 18\ **Page:** 2
**Author:** ![PetervdK](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/petervdk/32/20669_2.png) [@PetervdK](https://community.homey.app/u/PetervdK)\ **Post date:** [November 25, 2019, 12:53pm UTC](https://community.homey.app/t/neo-coolcam-power-plug-negative-value/19612/24 "2019-11-25T12:53:17Z")
> [@Anton\_Hooghiemstra](#): > > The guy from the official coolcamstore on ali told me that homey was not fully compatible with version 2. Lol. Then that would be the same guy that started this topic asking how to fix it i assume… ---
**Author:** ![Anton\_Hooghiemstra](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/anton_hooghiemstra/32/14090_2.png) [@Anton\_Hooghiemstra](https://community.homey.app/u/Anton_Hooghiemstra)\ **Post date:** [November 25, 2019, 2:00pm UTC](https://community.homey.app/t/neo-coolcam-power-plug-negative-value/19612/25 "2019-11-25T14:00:30Z")
Yes, his name came by in the conversation with de coolcam shop. ![Screenshot_20191125-145102](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/d/7/d7baf0ce50039b54c0e01003ac954afb98e6d746.png) ---
**Author:** ![PetervdK](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/petervdk/32/20669_2.png) [@PetervdK](https://community.homey.app/u/PetervdK)\ **Post date:** [November 25, 2019, 3:59pm UTC](https://community.homey.app/t/neo-coolcam-power-plug-negative-value/19612/26 "2019-11-25T15:59:31Z")
Well, he can say that it is Homey that is to blame, but then he is lying. And totally ignoring the fact that with several other major controllers the same thing happens with the same new plugs… And he knows that, it is mentioned to him by numerous ppl from over the world. ---
**Author:** ![Anton\_Hooghiemstra](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/anton_hooghiemstra/32/14090_2.png) [@Anton\_Hooghiemstra](https://community.homey.app/u/Anton_Hooghiemstra)\ **Post date:** [November 26, 2019, 8:39pm UTC](https://community.homey.app/t/neo-coolcam-power-plug-negative-value/19612/27 "2019-11-26T20:39:12Z")
They are gonna test several things this week, (he said). I also mentioned to them that the parameter number doensn’t correspond with the manual. They are gonna look into this also, i hope that there’s gonna be some action otherwise these are the last plugs i bought from Neo and i will ask my money back. ---
**Author:** ![PetervdK](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/petervdk/32/20669_2.png) [@PetervdK](https://community.homey.app/u/PetervdK)\ **Post date:** [November 26, 2019, 9:18pm UTC](https://community.homey.app/t/neo-coolcam-power-plug-negative-value/19612/28 "2019-11-26T21:18:24Z")
The correct manual for V2 with the correct parameter values is attached to the other negative value topic as mentioned a few posts back. ---
**Author:** ![PinoV](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/pinov/32/6321_2.png) [@PinoV](https://community.homey.app/u/PinoV)\ **Post date:** [November 26, 2019, 10:38pm UTC](https://community.homey.app/t/neo-coolcam-power-plug-negative-value/19612/29 "2019-11-26T22:38:45Z")
I had a chat with Neo… Does not seem like they offer a solution ![07](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/b/e/be1da0b502e7e99c1db7ff3b5f1900e7349730bb.jpeg) ![17](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/d/9/d9f9ec80431807251a866a0bc71a0bddd2421ca4.png) ---
**Author:** ![PinoV](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/pinov/32/6321_2.png) [@PinoV](https://community.homey.app/u/PinoV)\ **Post date:** [November 27, 2019, 7:52am UTC](https://community.homey.app/t/neo-coolcam-power-plug-negative-value/19612/30 "2019-11-27T07:52:15Z")
I can’t find anything on S2 on Homey. Someone from Athom that can respond to this? ---
**Author:** ![anon2681894](https://avatars.discourse-cdn.com/v4/letter/a/c67d28/32.png) [@anon2681894](https://community.homey.app/u/anon2681894)\ **Post date:** [November 27, 2019, 1:49pm UTC](https://community.homey.app/t/neo-coolcam-power-plug-negative-value/19612/31 "2019-11-27T13:49:05Z")
They keep trying to blame homey (Athom) while issue is on multiple platforms . So the issue is with them … they need to solve it ---
**Author:** ![Coolcam-Harrison](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/coolcam-harrison/32/16798_2.png) [@Coolcam-Harrison](https://community.homey.app/u/Coolcam-Harrison)\ **Post date:** [November 28, 2019, 1:52am UTC](https://community.homey.app/t/neo-coolcam-power-plug-negative-value/19612/32 "2019-11-28T01:52:51Z")
we have test it with other hub,haven’t found out the problem.but we know from customers that Homey ,Domoticz,Toon hub ect have the problem.it happen because we update it to be new version.but some hubs may not fully compatiable with it. ---
**Author:** ![Coolcam-Harrison](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/coolcam-harrison/32/16798_2.png) [@Coolcam-Harrison](https://community.homey.app/u/Coolcam-Harrison)\ **Post date:** [November 28, 2019, 1:55am UTC](https://community.homey.app/t/neo-coolcam-power-plug-negative-value/19612/33 "2019-11-28T01:55:21Z")
if anyone who use smartthings,Fibaro have the problem,please tell us,we will check. As we just have Fabaro,Vera hub.don’t have Homey,Toon,and can’t use Domoticz in China.so we can’t test. ---
**Author:** ![PinoV](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/pinov/32/6321_2.png) [@PinoV](https://community.homey.app/u/PinoV)\ **Post date:** [November 28, 2019, 4:10pm UTC](https://community.homey.app/t/neo-coolcam-power-plug-negative-value/19612/34 "2019-11-28T16:10:17Z")
Another reaction from China… ![57](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/d/8/d8da0d9af8437697052e7e5f79e5b3b9d34ffa58.png) @Coolcam-Harrison are you working for Neo Coolcam and am I talking to your colleague over Whatsapp? ---
**Author:** ![Ria\_Banis](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ria_banis/32/7966_2.png) [@Ria\_Banis](https://community.homey.app/u/Ria_Banis)\ **Post date:** [November 29, 2019, 8:23am UTC](https://community.homey.app/t/neo-coolcam-power-plug-negative-value/19612/35 "2019-11-29T08:23:22Z")
I have the same problem with my Neo Coolcam socket. No more Neo Coolcam products for me, I switched to Aqura. ---
**Author:** ![PinoV](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/pinov/32/6321_2.png) [@PinoV](https://community.homey.app/u/PinoV)\ **Post date:** [November 29, 2019, 5:56pm UTC](https://community.homey.app/t/neo-coolcam-power-plug-negative-value/19612/36 "2019-11-29T17:56:28Z")
But then you also switch to Zigbee? ---
**Author:** ![Ria\_Banis](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ria_banis/32/7966_2.png) [@Ria\_Banis](https://community.homey.app/u/Ria_Banis)\ **Post date:** [November 30, 2019, 10:46am UTC](https://community.homey.app/t/neo-coolcam-power-plug-negative-value/19612/37 "2019-11-30T10:46:56Z")
I already had some Zigbee devices. Also use 433Mhz and WiFi. ---
**Author:** ![2Be](https://avatars.discourse-cdn.com/v4/letter/2/2bfe46/32.png) [@2Be](https://community.homey.app/u/2Be)\ **Post date:** [December 3, 2019, 8:27am UTC](https://community.homey.app/t/neo-coolcam-power-plug-negative-value/19612/38 "2019-12-03T08:27:06Z")
Just €299,-, …[Homey Pro - ’s werelds meest geavanceerde smart home hub.](https://homey.app/nl-nl/store/product/homey/) ---
**Author:** ![victoroos](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/victoroos/32/8344_2.png) [@victoroos](https://community.homey.app/u/victoroos)\ **Post date:** [October 7, 2020, 12:46pm UTC](https://community.homey.app/t/neo-coolcam-power-plug-negative-value/19612/39 "2020-10-07T12:46:04Z")
is this still the case for the power plugs? ---
**Author:** ![MarcoRuiter](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marcoruiter/32/33528_2.png) [@MarcoRuiter](https://community.homey.app/u/MarcoRuiter)\ **Post date:** [October 9, 2020, 6:16pm UTC](https://community.homey.app/t/neo-coolcam-power-plug-negative-value/19612/40 "2020-10-09T18:16:07Z")
Solved ---
**Author:** ![victoroos](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/victoroos/32/8344_2.png) [@victoroos](https://community.homey.app/u/victoroos)\ **Post date:** [October 12, 2020, 9:05am UTC](https://community.homey.app/t/neo-coolcam-power-plug-negative-value/19612/41 "2020-10-12T09:05:00Z")
good to know. also with the new ones? [Previous page](https://community.homey.app/t/neo-coolcam-power-plug-negative-value/19612.md?page=1)