# NEO Coolcam Power Plug - DSK Code **URL:** \ **Category:** Devices\ **Tags:** app, z-wave\ **Created:** [July 24, 2021, 7:15am UTC](https://community.homey.app/t/neo-coolcam-power-plug-dsk-code/49729 "2021-07-24T07:15:53Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Kurt\_Lindholm](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kurt_lindholm/32/16850_2.png) [@Kurt\_Lindholm](https://community.homey.app/u/Kurt_Lindholm)\ **Post date:** [July 24, 2021, 7:15am UTC](https://community.homey.app/t/neo-coolcam-power-plug-dsk-code/49729/1 "2021-07-24T07:15:53Z")
Hi there. Just for information. I have just installed a NEO power plug, and are in this process asked for 5 digits from a DSK that is NOT printed on the device. I installed the plug as a “V1” with the 5 digits as “00000” - it turned automatic to a “V2” and everything is OK. ![neo02](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/a/b/abf57d91387fe9f59c7d9528c88d79786d27088a.jpeg) ![neo01](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/1/1/11e92d2966538918cf82f006e72b3aa35691de4e.jpeg) ![20210724_084613](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/b/c/bc213090e6189817a75e0a4501825d2abc089ffb.jpeg) ---
**Author:** ![Remi\_J](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/remi_j/32/12753_2.png) [@Remi\_J](https://community.homey.app/u/Remi_J)\ **Post date:** [August 13, 2021, 12:27pm UTC](https://community.homey.app/t/neo-coolcam-power-plug-dsk-code/49729/2 "2021-08-13T12:27:28Z")
Thanks @Kurt_Lindholm ! Saved my day because I don’t rembember that it asked for a DSK a few month ago (both plugs purchased at the same time last feb, but 2nd only paired today). ---
**Author:** ![Chris\_nl](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/chris_nl/32/27194_2.png) [@Chris\_nl](https://community.homey.app/u/Chris_nl)\ **Post date:** [August 14, 2021, 2:11am UTC](https://community.homey.app/t/neo-coolcam-power-plug-dsk-code/49729/3 "2021-08-14T02:11:19Z")
Had the same yesterday with 1 of my plugs, just reset the plug, then it didn’t ask for it again…maybe 00000 would have been easier 👍 ---
**Author:** ![Remi\_J](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/remi_j/32/12753_2.png) [@Remi\_J](https://community.homey.app/u/Remi_J)\ **Post date:** [August 14, 2021, 11:21am UTC](https://community.homey.app/t/neo-coolcam-power-plug-dsk-code/49729/4 "2021-08-14T11:21:36Z")
I did reset the plug to factory settings multiple times but the pairing asked for DSK each time ☹ Is it something new with latest versions of homey ? ---
**Author:** ![Chris\_nl](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/chris_nl/32/27194_2.png) [@Chris\_nl](https://community.homey.app/u/Chris_nl)\ **Post date:** [August 15, 2021, 1:27am UTC](https://community.homey.app/t/neo-coolcam-power-plug-dsk-code/49729/5 "2021-08-15T01:27:13Z")
No clue, i had never seen it before either, and now added 10 “new” plugs and only one came up with this question ---
**Author:** ![Bert\_Wissink](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bert_wissink/32/30075_2.png) [@Bert\_Wissink](https://community.homey.app/u/Bert_Wissink)\ **Post date:** [January 28, 2022, 6:11pm UTC](https://community.homey.app/t/neo-coolcam-power-plug-dsk-code/49729/6 "2022-01-28T18:11:14Z")
Same “issue” here. Just entered 00000 and it worked. It automatically switched to V2. Although the App got stuck in " Adding device. Please wait. ". After 10 minutes I closed the Homey App and restarted it. The wall plug is there and shows values. ---
**Author:** ![Marinus\_Boone](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marinus_boone/32/9492_2.png) [@Marinus\_Boone](https://community.homey.app/u/Marinus_Boone)\ **Post date:** [August 7, 2024, 2:33pm UTC](https://community.homey.app/t/neo-coolcam-power-plug-dsk-code/49729/7 "2024-08-07T14:33:36Z")
Same here, thanks for this information Adding 00000 worked fine and wallplug is added to Homey