# Neo Coolcam PIR V3, can only be added as Simple Zwave device

**URL:** <https://community.homey.app/t/neo-coolcam-pir-v3-can-only-be-added-as-simple-zwave-device/42056>\
**Category:** Questions & Help\
**Tags:** z-wave\
**Created:** [January 30, 2021, 9:46am UTC](https://community.homey.app/t/neo-coolcam-pir-v3-can-only-be-added-as-simple-zwave-device/42056 "2021-01-30T09:46:46Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Woutertl](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/woutertl/32/34630_2.png) [@Woutertl](https://community.homey.app/u/Woutertl)\
**Post date:** [January 30, 2021, 9:46am UTC](https://community.homey.app/t/neo-coolcam-pir-v3-can-only-be-added-as-simple-zwave-device/42056/1 "2021-01-30T09:46:46Z")

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Hi there,

Since this is my first post I am not sure if this is the correct location to ask this.  
I started using Homey a couple of months ago and am very satisfied with the usage.

Last week I ran into an issue when adding Neo coolcam V3 PIR’s to the app. I have installed the Neo coolcam app developed by Marco Ruiter on the Homey Pro. It has worked great. But after trying to install more PIR’s I run into an issue that the app doesn’t recognize the PIR V3 anymore. And the app shows it can only be added as a “Simple Zwave device”. I have added several PIR V3’s, all from Neo coolcam and all from the same order I placed. Some can be added as PIR V3’s (the first 9), number 10 and 11 gave issues. 12 was added correctly and number 13 gave this issue again.

I tried deleting the Zwave device in the correct way as shown by Homey, and re-installing it. It appears not to have solved it since the same 3 PIR’s again only show up als Simple Zwave device.

Does anyone here has a solution or idea on how to troubleshoot? Or a way to get into contact with the App developer (Marco Ruiter).

Thanks in advance for getting back to me.

Wouter

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<div class="post-metadata">

**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\
**Post date:** [January 30, 2021, 10:37am UTC](https://community.homey.app/t/neo-coolcam-pir-v3-can-only-be-added-as-simple-zwave-device/42056/2 "2021-01-30T10:37:05Z")

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Hi Wouter,

afaik there is no “official” thread regarding the NEO Coolcam App, so it is not a wrong way to open e new thread.

One way is to report your issues on GitHub:

[https://github.com/mruiter/com.neo/issues](https://github.com/mruiter/com.neo/issues)

Or you can get in contact with Marco Ruiter by mentioning his username “MarcoRuiter” with an @ directly in front of the name.

Or via pm:

> **[MarcoRuiter](https://community.homey.app/u/marcoruiter/summary)**