# NEO Coolcam Pir v2 not updating status **URL:** \ **Category:** Questions & Help\ **Created:** [February 23, 2019, 9:51pm UTC](https://community.homey.app/t/neo-coolcam-pir-v2-not-updating-status/9607 "2019-02-23T21:51:59Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![tmaniac](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tmaniac/32/338_2.png) [@tmaniac](https://community.homey.app/u/tmaniac)\ **Post date:** [February 23, 2019, 9:51pm UTC](https://community.homey.app/t/neo-coolcam-pir-v2-not-updating-status/9607/1 "2019-02-23T21:51:59Z")
So, just received my Neo Coolcam Pir v2 (it IS a v2) but i’m having some issues with the device. Temperature and Lux seem to be updating…but the motion alarm never turns off (in homey) Tried the stable version of the neocam app and the beta. restarted the app, re-paired the sensor and restarted homey itself. My sensor is detecting motion for 2 hours now 😉 Does anyone have any pointers for troubleshooting? Thanks! ---
**Author:** ![PascalB](https://avatars.discourse-cdn.com/v4/letter/p/dbc845/32.png) [@PascalB](https://community.homey.app/u/PascalB)\ **Post date:** [February 23, 2019, 10:25pm UTC](https://community.homey.app/t/neo-coolcam-pir-v2-not-updating-status/9607/2 "2019-02-23T22:25:15Z")
Advanced settings \> Motion detection On time ? ---
**Author:** ![tmaniac](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tmaniac/32/338_2.png) [@tmaniac](https://community.homey.app/u/tmaniac)\ **Post date:** [February 23, 2019, 10:52pm UTC](https://community.homey.app/t/neo-coolcam-pir-v2-not-updating-status/9607/3 "2019-02-23T22:52:47Z")
yeah…that’s set to 30 seconds 😛 ---
**Author:** ![Jeroen\_Somhorst](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jeroen_somhorst/32/184_2.png) [@Jeroen\_Somhorst](https://community.homey.app/u/Jeroen_Somhorst)\ **Post date:** [February 23, 2019, 11:00pm UTC](https://community.homey.app/t/neo-coolcam-pir-v2-not-updating-status/9607/4 "2019-02-23T23:00:17Z")
What is the distance between the sensor and it’s nearest powered zwave device? I had this also with a pit v2 and i noticed that the range is terrible so I needed to add a powered device in between homey and the pir. And this is for 5 or 6 meters with some walls in between. I used a domirext lightbulb as the hub for the pir ---
**Author:** ![tmaniac](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tmaniac/32/338_2.png) [@tmaniac](https://community.homey.app/u/tmaniac)\ **Post date:** [February 24, 2019, 8:55am UTC](https://community.homey.app/t/neo-coolcam-pir-v2-not-updating-status/9607/5 "2019-02-24T08:55:52Z")
Hmm… The distance is about 10 meters (line of sight, no obstructions) I ordered one to test as a replacement for my xiaomi aqara sensors… But so far I’m not impressed… ---
**Author:** ![Jeroen\_Somhorst](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jeroen_somhorst/32/184_2.png) [@Jeroen\_Somhorst](https://community.homey.app/u/Jeroen_Somhorst)\ **Post date:** [February 24, 2019, 9:02am UTC](https://community.homey.app/t/neo-coolcam-pir-v2-not-updating-status/9607/6 "2019-02-24T09:02:32Z")
I have to say that 10 meters quite the distance. Neo battery powered devices don’t have a big range from themselves in my experience. Also it’s not only the distance and obstructions but also things like other networks / radio frequencies etc etc. That’s why I added a powered device in between ---
**Author:** ![tmaniac](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tmaniac/32/338_2.png) [@tmaniac](https://community.homey.app/u/tmaniac)\ **Post date:** [February 24, 2019, 10:38am UTC](https://community.homey.app/t/neo-coolcam-pir-v2-not-updating-status/9607/7 "2019-02-24T10:38:23Z")
Hmm… Perhaps I’ll have to buy a z-wave range extender… Seen one from Aeonlabs… There goes another 40 euro’s 😛 ---
**Author:** ![Jeroen\_Somhorst](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jeroen_somhorst/32/184_2.png) [@Jeroen\_Somhorst](https://community.homey.app/u/Jeroen_Somhorst)\ **Post date:** [February 24, 2019, 11:56am UTC](https://community.homey.app/t/neo-coolcam-pir-v2-not-updating-status/9607/9 "2019-02-24T11:56:01Z")
Buy a simple neo coolcam smartplug from ali. Much cheaper and does the job as well ---
**Author:** ![Friedi](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/friedi/32/11574_2.png) [@Friedi](https://community.homey.app/u/Friedi)\ **Post date:** [February 24, 2019, 12:14pm UTC](https://community.homey.app/t/neo-coolcam-pir-v2-not-updating-status/9607/10 "2019-02-24T12:14:39Z")
Hmm. I have the same problem with the Fibaro one. Maybe bot of the apps has a (same) bug?! The distance to the next powered z-wave is 1,5 m… ---
**Author:** ![tmaniac](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tmaniac/32/338_2.png) [@tmaniac](https://community.homey.app/u/tmaniac)\ **Post date:** [March 5, 2019, 1:11pm UTC](https://community.homey.app/t/neo-coolcam-pir-v2-not-updating-status/9607/11 "2019-03-05T13:11:13Z")
I have a Fibaro Dimmer 2 in the proximity of the sensor… however, the coolcam is not meshing with it…do i need to change something for this to work? ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/2X/9/9e825f579457933d0fe4bb958e8d4e0244e816f9.png) This thing is driving me nuts ☹ ---
**Author:** ![Coen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/coen/32/10851_2.png) [@Coen](https://community.homey.app/u/Coen)\ **Post date:** [March 7, 2019, 7:01am UTC](https://community.homey.app/t/neo-coolcam-pir-v2-not-updating-status/9607/12 "2019-03-07T07:01:50Z")
Got the same issue here! I’ll try to add a powered device too. ---
**Author:** ![Jeroen\_Somhorst](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jeroen_somhorst/32/184_2.png) [@Jeroen\_Somhorst](https://community.homey.app/u/Jeroen_Somhorst)\ **Post date:** [March 7, 2019, 7:04am UTC](https://community.homey.app/t/neo-coolcam-pir-v2-not-updating-status/9607/13 "2019-03-07T07:04:15Z")
Can you wake it up ( just be sure it’s triggerin) and hit the ‘heal’ button on the right for the keuken spots device? ---
**Author:** ![bvdbos](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bvdbos/32/2352_2.png) [@bvdbos](https://community.homey.app/u/bvdbos)\ **Post date:** [March 7, 2019, 7:16am UTC](https://community.homey.app/t/neo-coolcam-pir-v2-not-updating-status/9607/14 "2019-03-07T07:16:10Z")
I recall something about security-protocols for Neo being not the same as for Fibaro 🤔 so secure meshing didn’t work… @MarcoRuiter wrote something about it short while after Neo became available for Homey… ---
**Author:** ![MarcoRuiter](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marcoruiter/32/33528_2.png) [@MarcoRuiter](https://community.homey.app/u/MarcoRuiter)\ **Post date:** [March 7, 2019, 7:33am UTC](https://community.homey.app/t/neo-coolcam-pir-v2-not-updating-status/9607/15 "2019-03-07T07:33:43Z")
The new versions of the neo device like plug wr02 have sha Security and mesh with other secure devices ---
**Author:** ![bvdbos](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bvdbos/32/2352_2.png) [@bvdbos](https://community.homey.app/u/bvdbos)\ **Post date:** [March 7, 2019, 7:36am UTC](https://community.homey.app/t/neo-coolcam-pir-v2-not-updating-status/9607/16 "2019-03-07T07:36:42Z")
implying the older ones don’t ? ---
**Author:** ![MarcoRuiter](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marcoruiter/32/33528_2.png) [@MarcoRuiter](https://community.homey.app/u/MarcoRuiter)\ **Post date:** [March 7, 2019, 8:57am UTC](https://community.homey.app/t/neo-coolcam-pir-v2-not-updating-status/9607/17 "2019-03-07T08:57:05Z")
Yes ---
**Author:** ![MarcoRuiter](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marcoruiter/32/33528_2.png) [@MarcoRuiter](https://community.homey.app/u/MarcoRuiter)\ **Post date:** [March 7, 2019, 8:57am UTC](https://community.homey.app/t/neo-coolcam-pir-v2-not-updating-status/9607/18 "2019-03-07T08:57:19Z")
But do mesh with non secure ---
**Author:** ![tmaniac](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tmaniac/32/338_2.png) [@tmaniac](https://community.homey.app/u/tmaniac)\ **Post date:** [March 7, 2019, 2:12pm UTC](https://community.homey.app/t/neo-coolcam-pir-v2-not-updating-status/9607/19 "2019-03-07T14:12:08Z")
As far as i can google Z-Wave plus devices should be able to be added as non-secure device. (i know very little about z-wave; still learning) Does anyone know if this option is already implemented on Homey (or on a roadmap?) ---
**Author:** ![tmaniac](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tmaniac/32/338_2.png) [@tmaniac](https://community.homey.app/u/tmaniac)\ **Post date:** [March 11, 2019, 9:51am UTC](https://community.homey.app/t/neo-coolcam-pir-v2-not-updating-status/9607/20 "2019-03-11T09:51:38Z")
Little update; it worked! 1. Woke up the PIR-Sensor by pushing the button 3 times so the led starts blinking. 2. Giving the heal command to my Fibaro Dimmer 2 This allowed the PIR-Sensor to use the Fibaro as router. ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/2X/9/987cb3949cb5db51f9975485d288d53c1446334f.png) Thanks for the tip @Jeroen_Somhorst! ---
**Author:** ![Bart\_W](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bart_w/32/10545_2.png) [@Bart\_W](https://community.homey.app/u/Bart_W)\ **Post date:** [July 10, 2019, 9:47pm UTC](https://community.homey.app/t/neo-coolcam-pir-v2-not-updating-status/9607/21 "2019-07-10T21:47:07Z")
Hi @tmaniac, I’m having the same problem with my motion sensor. Where do you get the routing table from ? Thx in advance ! Kr, Bart [Next page](https://community.homey.app/t/neo-coolcam-pir-v2-not-updating-status/9607.md?page=2)