# Neo Coolcam PIR V2 lux update **URL:** \ **Category:** Questions & Help\ **Created:** [July 31, 2020, 8:20am UTC](https://community.homey.app/t/neo-coolcam-pir-v2-lux-update/33052 "2020-07-31T08:20:18Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Mats\_Nygren](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mats_nygren/32/17266_2.png) [@Mats\_Nygren](https://community.homey.app/u/Mats_Nygren)\ **Post date:** [July 31, 2020, 8:20am UTC](https://community.homey.app/t/neo-coolcam-pir-v2-lux-update/33052/1 "2020-07-31T08:20:18Z")
Hi. I have a PIR that dont update the lux value wery often. It can take up to an hour some time even though the settings says it schould be more often. I have tried different settings and wake up the PIR several times.The PIR is close to homey. This is my last settings in ppicture. ![Screenshot_20200731-070005](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/d/a/dacd29eaf3e9838073c5945b146c34d0f7934d1e.jpeg) Is it the PIR or is it Homey than dont update the lux value more often, and do anyone have a solution to get updates more often? ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [July 31, 2020, 1:38pm UTC](https://community.homey.app/t/neo-coolcam-pir-v2-lux-update/33052/2 "2020-07-31T13:38:25Z")
Have you seen this post? Maybe your Problem is a result of the new hardware version. > [@Cannot connect Neo Coolcam pir](https://community.homey.app/t/cannot-connect-neo-coolcam-pir/32141): > > Today I received my new Neo Coolcam pir V2. I have tried to connect this with my Homey but so far without success. I installed the Coolcam app and started the installation of the PIR V2. In step 1 I pressed the code button inside the sensor 3x and step 1 was checked green. Then I needed to press the button another 3x in step 2. Also that resulted in a green check mark. It seems the installation started, but then it returns with the following message: \*'Er is geen Homey App gevonden voor di… ---
**Author:** ![Mats\_Nygren](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mats_nygren/32/17266_2.png) [@Mats\_Nygren](https://community.homey.app/u/Mats_Nygren)\ **Post date:** [July 31, 2020, 1:57pm UTC](https://community.homey.app/t/neo-coolcam-pir-v2-lux-update/33052/3 "2020-07-31T13:57:25Z")
I have no problems to connect, just the time between updates of values. ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [July 31, 2020, 5:38pm UTC](https://community.homey.app/t/neo-coolcam-pir-v2-lux-update/33052/4 "2020-07-31T17:38:50Z")
So you didn’t read the post, did you? Then I can’t help you, sorry… 🤷🏼‍♂️ ---
**Author:** ![Mats\_Nygren](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mats_nygren/32/17266_2.png) [@Mats\_Nygren](https://community.homey.app/u/Mats_Nygren)\ **Post date:** [July 31, 2020, 5:52pm UTC](https://community.homey.app/t/neo-coolcam-pir-v2-lux-update/33052/5 "2020-07-31T17:52:16Z")
Yes i read the post and it describe problems to connect pir to Homey as far as i can see. I dont have that kind of problem. I dont get that message either. I have connected but my values does not updates as often as i like and as the settings are. ---
**Author:** ![Mats\_Nygren](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mats_nygren/32/17266_2.png) [@Mats\_Nygren](https://community.homey.app/u/Mats_Nygren)\ **Post date:** [July 31, 2020, 5:54pm UTC](https://community.homey.app/t/neo-coolcam-pir-v2-lux-update/33052/6 "2020-07-31T17:54:07Z")
Maybe you meen the 106 replys? No, i have not read them 😀 ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [July 31, 2020, 6:05pm UTC](https://community.homey.app/t/neo-coolcam-pir-v2-lux-update/33052/7 "2020-07-31T18:05:54Z")
No, there are several posts with „not updating the lux values“ and other values. And there is a test version of the app. ---
**Author:** ![Tb1](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tb1/32/8934_2.png) [@Tb1](https://community.homey.app/u/Tb1)\ **Post date:** [July 31, 2020, 6:12pm UTC](https://community.homey.app/t/neo-coolcam-pir-v2-lux-update/33052/8 "2020-07-31T18:12:56Z")
After updating homey to v5 I have problems with all my v1 and v2 motion sensors, two of five times the motion alarm won’t turn off. ---
**Author:** ![Mats\_Nygren](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mats_nygren/32/17266_2.png) [@Mats\_Nygren](https://community.homey.app/u/Mats_Nygren)\ **Post date:** [July 31, 2020, 6:20pm UTC](https://community.homey.app/t/neo-coolcam-pir-v2-lux-update/33052/9 "2020-07-31T18:20:45Z")
Ok, i have not found them with a solution ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [July 31, 2020, 6:54pm UTC](https://community.homey.app/t/neo-coolcam-pir-v2-lux-update/33052/10 "2020-07-31T18:54:07Z")
I have 4 v2 with app v2.1.6 and FW 5.0.0.rc-21 and I have no problems. But it seems to happen again and again that the errors are not reproducible. Since FW 5 I have several sensors with tamper alarm (Fibaro, Popp, Aeotec). ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [July 31, 2020, 6:55pm UTC](https://community.homey.app/t/neo-coolcam-pir-v2-lux-update/33052/11 "2020-07-31T18:55:06Z")
Which app version do you have installed? ---
**Author:** ![Tb1](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tb1/32/8934_2.png) [@Tb1](https://community.homey.app/u/Tb1)\ **Post date:** [July 31, 2020, 7:22pm UTC](https://community.homey.app/t/neo-coolcam-pir-v2-lux-update/33052/12 "2020-07-31T19:22:46Z")
Now when you mention it, my fibaro sensors had tamper alarm until today when I updated homey to rc21, no tamper alarm so far. But I can now se that both fibaro and Neo sensors sends motion alarm every now and then, without anything trigger them ☹ ---
**Author:** ![Mats\_Nygren](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mats_nygren/32/17266_2.png) [@Mats\_Nygren](https://community.homey.app/u/Mats_Nygren)\ **Post date:** [August 1, 2020, 5:35am UTC](https://community.homey.app/t/neo-coolcam-pir-v2-lux-update/33052/13 "2020-08-01T05:35:56Z")
I have version 2.1.3 ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [August 1, 2020, 7:28am UTC](https://community.homey.app/t/neo-coolcam-pir-v2-lux-update/33052/14 "2020-08-01T07:28:57Z")
So maybe you can try the [test version v2.1.8](https://homey.app/de-de/app/com.neo/NEO-Coolcam/test/). ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [August 1, 2020, 7:31am UTC](https://community.homey.app/t/neo-coolcam-pir-v2-lux-update/33052/15 "2020-08-01T07:31:32Z")
Contact Athoms Support. ---
**Author:** ![Mats\_Nygren](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mats_nygren/32/17266_2.png) [@Mats\_Nygren](https://community.homey.app/u/Mats_Nygren)\ **Post date:** [August 2, 2020, 7:08pm UTC](https://community.homey.app/t/neo-coolcam-pir-v2-lux-update/33052/16 "2020-08-02T19:08:41Z")
Thanks, i will. Where do you find these beta versions? I cant se them in the ordinarie location? ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [August 3, 2020, 5:40am UTC](https://community.homey.app/t/neo-coolcam-pir-v2-lux-update/33052/17 "2020-08-03T05:40:23Z")
Add “test” at the end of the URL. ---
**Author:** ![Kongedam](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kongedam/32/35807_2.png) [@Kongedam](https://community.homey.app/u/Kongedam)\ **Post date:** [March 30, 2021, 4:20pm UTC](https://community.homey.app/t/neo-coolcam-pir-v2-lux-update/33052/18 "2021-03-30T16:20:42Z")
@Mats_Nygren did you solve your issue? I have the same problem Lux reporting is bad, it can be between 5 min - 17 hours ---
**Author:** ![Mats\_Nygren](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mats_nygren/32/17266_2.png) [@Mats\_Nygren](https://community.homey.app/u/Mats_Nygren)\ **Post date:** [March 30, 2021, 4:35pm UTC](https://community.homey.app/t/neo-coolcam-pir-v2-lux-update/33052/19 "2021-03-30T16:35:07Z")
No, unfortunately not. I skipped this item. ---
**Author:** ![Kongedam](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kongedam/32/35807_2.png) [@Kongedam](https://community.homey.app/u/Kongedam)\ **Post date:** [March 30, 2021, 5:13pm UTC](https://community.homey.app/t/neo-coolcam-pir-v2-lux-update/33052/20 "2021-03-30T17:13:51Z")
Did you buy something else to solve the Lux problem? [Next page](https://community.homey.app/t/neo-coolcam-pir-v2-lux-update/33052.md?page=2)