# Neo Coolcam PIR - can't save settings **URL:** \ **Category:** Questions & Help\ **Created:** [April 22, 2019, 9:03pm UTC](https://community.homey.app/t/neo-coolcam-pir-cant-save-settings/12173 "2019-04-22T21:03:16Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![rzarajczyk](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rzarajczyk/32/8447_2.png) [@rzarajczyk](https://community.homey.app/u/rzarajczyk)\ **Post date:** [April 22, 2019, 9:03pm UTC](https://community.homey.app/t/neo-coolcam-pir-cant-save-settings/12173/1 "2019-04-22T21:03:16Z")
Hi, I have a Neo Coolcam PIR. It looks like v2, however Homey detected it as v1. Generally it works fine, however I cannot save Advanced Settings - whenever I try to save them, it keeps spinning around, and finally ends with red error message “Settings could not be saved (Error: Times out after 30000 ms)” Is there anything I can do? ---
**Author:** ![rzarajczyk](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rzarajczyk/32/8447_2.png) [@rzarajczyk](https://community.homey.app/u/rzarajczyk)\ **Post date:** [April 23, 2019, 8:53pm UTC](https://community.homey.app/t/neo-coolcam-pir-cant-save-settings/12173/4 "2019-04-23T20:53:38Z")
By wake up you mean make it detect some movement? Well I tried it - not working. ---
**Author:** ![PascalB](https://avatars.discourse-cdn.com/v4/letter/p/dbc845/32.png) [@PascalB](https://community.homey.app/u/PascalB)\ **Post date:** [April 24, 2019, 7:50am UTC](https://community.homey.app/t/neo-coolcam-pir-cant-save-settings/12173/6 "2019-04-24T07:50:36Z")
Wake up = 1 press Exclude/include = 3 press ---
**Author:** ![Rocodamelshekima](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rocodamelshekima/32/8209_2.png) [@Rocodamelshekima](https://community.homey.app/u/Rocodamelshekima)\ **Post date:** [April 24, 2019, 2:05pm UTC](https://community.homey.app/t/neo-coolcam-pir-cant-save-settings/12173/7 "2019-04-24T14:05:32Z")
Same goes for the Neo sensors! ---
**Author:** ![rzarajczyk](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rzarajczyk/32/8447_2.png) [@rzarajczyk](https://community.homey.app/u/rzarajczyk)\ **Post date:** [April 24, 2019, 8:41pm UTC](https://community.homey.app/t/neo-coolcam-pir-cant-save-settings/12173/8 "2019-04-24T20:41:18Z")
Thank you! Waking up the device helped, I was able to save my settings. ---
**Author:** ![Timmeh](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/timmeh/32/16677_2.png) [@Timmeh](https://community.homey.app/u/Timmeh)\ **Post date:** [January 22, 2020, 5:43am UTC](https://community.homey.app/t/neo-coolcam-pir-cant-save-settings/12173/9 "2020-01-22T05:43:15Z")
Any other suggestions than waking up with 1 press? Still cannot save my advance settings, still getting the message of times out after 30000ms ---
**Author:** ![Robin\_van\_Kekem](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robin_van_kekem/32/8187_2.png) [@Robin\_van\_Kekem](https://community.homey.app/u/Robin_van_Kekem)\ **Post date:** [January 22, 2020, 9:35am UTC](https://community.homey.app/t/neo-coolcam-pir-cant-save-settings/12173/10 "2020-01-22T09:35:17Z")
I’ve had the same thing on my Neo Coolcam PIR v2. I was able to solve it by clicking save in Homey and while the spinner was spinning (in the app, Homey tries to talk to the device) I’d click the button once. ---
**Author:** ![Timmeh](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/timmeh/32/16677_2.png) [@Timmeh](https://community.homey.app/u/Timmeh)\ **Post date:** [January 23, 2020, 3:03pm UTC](https://community.homey.app/t/neo-coolcam-pir-cant-save-settings/12173/11 "2020-01-23T15:03:52Z")
Issue solved from my side. Connection with my network and homey wasn’t that great. Anyway cheers for the advice and help so far ---
**Author:** ![Jeroen12](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jeroen12/32/16472_2.png) [@Jeroen12](https://community.homey.app/u/Jeroen12)\ **Post date:** [April 15, 2020, 10:34am UTC](https://community.homey.app/t/neo-coolcam-pir-cant-save-settings/12173/12 "2020-04-15T10:34:19Z")
Hi, I’m experiencing the same problem. I can’t save the settings if I change anything besides ‘Detect movement’ (Bewegingsdetectie AAN tijd). So I can only save some parameters. The cool cam is next to Homey so it’s not a distance issue. Any suggestions? Clicking once while trying to save isn’t working for me. I can read movement, temperature and lux without any issue. So connections and software seem to be okay. ---
**Author:** ![Jeroen12](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jeroen12/32/16472_2.png) [@Jeroen12](https://community.homey.app/u/Jeroen12)\ **Post date:** [April 15, 2020, 11:34am UTC](https://community.homey.app/t/neo-coolcam-pir-cant-save-settings/12173/13 "2020-04-15T11:34:08Z")
Fixed it with Neo Coolcam 2.1.4 update! ---
**Author:** ![Henny\_Karreman](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/henny_karreman/32/9581_2.png) [@Henny\_Karreman](https://community.homey.app/u/Henny_Karreman)\ **Post date:** [April 18, 2020, 1:39pm UTC](https://community.homey.app/t/neo-coolcam-pir-cant-save-settings/12173/14 "2020-04-18T13:39:48Z")
Where can I find V2.1.4. ? ---
**Author:** ![Jeroen12](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jeroen12/32/16472_2.png) [@Jeroen12](https://community.homey.app/u/Jeroen12)\ **Post date:** [April 19, 2020, 10:07am UTC](https://community.homey.app/t/neo-coolcam-pir-cant-save-settings/12173/15 "2020-04-19T10:07:45Z")
I just downloaded it from the App Store in Homey. 99% sure that was where I found it.