# NEO Coolcam Flood Sensor **URL:** \ **Category:** Questions & Help\ **Tags:** app\ **Created:** [May 22, 2019, 6:06am UTC](https://community.homey.app/t/neo-coolcam-flood-sensor/13486 "2019-05-22T06:06:15Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Mark\_Reynolds](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mark_reynolds/32/10932_2.png) [@Mark\_Reynolds](https://community.homey.app/u/Mark_Reynolds)\ **Post date:** [May 22, 2019, 6:06am UTC](https://community.homey.app/t/neo-coolcam-flood-sensor/13486/1 "2019-05-22T06:06:16Z")
I just purchased a NEO Coolcam flood sensor, when I try to add the NEO Coolcam app it says “Homey is Unreachable, Try Again” if I try again I get the same message. The App does seem to install though I don’t think it installs properly as when I try to add the flood sensor it detects device but says “No compatible Homey App has been found for this device. It has been added as a Basic Z-Wave device” I have tried removing and re-adding a number of times but get the same result. Does anyone have any suggestions please? Thanks Mark ---
**Author:** ![Mark\_Reynolds](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mark_reynolds/32/10932_2.png) [@Mark\_Reynolds](https://community.homey.app/u/Mark_Reynolds)\ **Post date:** [May 25, 2019, 8:08am UTC](https://community.homey.app/t/neo-coolcam-flood-sensor/13486/3 "2019-05-25T08:08:00Z")
Thanks for your reply, yes Homey v2 and yes I tried the beta as well. Not sure what you mean by PTP, so I may not have tried what ever that is. Thanks Mark ---
**Author:** ![Mark\_Reynolds](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mark_reynolds/32/10932_2.png) [@Mark\_Reynolds](https://community.homey.app/u/Mark_Reynolds)\ **Post date:** [May 25, 2019, 9:24pm UTC](https://community.homey.app/t/neo-coolcam-flood-sensor/13486/5 "2019-05-25T21:24:05Z")
Thanks Roy, I have now tried that and same result. Mark ---
**Author:** ![Mark\_Reynolds](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mark_reynolds/32/10932_2.png) [@Mark\_Reynolds](https://community.homey.app/u/Mark_Reynolds)\ **Post date:** [June 16, 2019, 7:42am UTC](https://community.homey.app/t/neo-coolcam-flood-sensor/13486/7 "2019-06-16T07:42:30Z")
Hi Roy, the supplier I purchased the sensor off confirmed he had the same issue. He raised it with the developer and they will fix it in the next release. ---
**Author:** ![vaderag](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/vaderag/32/150_2.png) [@vaderag](https://community.homey.app/u/vaderag)\ **Post date:** [July 17, 2019, 7:24am UTC](https://community.homey.app/t/neo-coolcam-flood-sensor/13486/8 "2019-07-17T07:24:29Z")
@Mark_Reynolds did you get this working? I’m looking for a water sensor for my shower and considering this - is it pretty sensitive? ---
**Author:** ![Mark\_Reynolds](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mark_reynolds/32/10932_2.png) [@Mark\_Reynolds](https://community.homey.app/u/Mark_Reynolds)\ **Post date:** [July 17, 2019, 10:01am UTC](https://community.homey.app/t/neo-coolcam-flood-sensor/13486/9 "2019-07-17T10:01:01Z")
Hi Andrew, not as yet. I am waiting for the developer to release the next version of their app so I haven’t been able to test it yet. ---
**Author:** ![vaderag](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/vaderag/32/150_2.png) [@vaderag](https://community.homey.app/u/vaderag)\ **Post date:** [June 18, 2020, 10:04am UTC](https://community.homey.app/t/neo-coolcam-flood-sensor/13486/10 "2020-06-18T10:04:42Z")
Hi Mark - been some time now, just wondering if this is something you’ve tested since? How is the battery life on the coolcam flood sensor? Is there any way to hard wire it? Thanks! ---
**Author:** ![Mark\_Reynolds](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mark_reynolds/32/10932_2.png) [@Mark\_Reynolds](https://community.homey.app/u/Mark_Reynolds)\ **Post date:** [June 19, 2020, 12:09am UTC](https://community.homey.app/t/neo-coolcam-flood-sensor/13486/11 "2020-06-19T00:09:14Z")
Hi vaderag, I have just recently tried adding the sensor again and it added in fine this time. I haven’t had much of a play with it yet so I can’t really say how the battery life is other than it is still saying 100% after about 6 weeks. I don’t see any way to hardwire it. Mark ---
**Author:** ![vaderag](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/vaderag/32/150_2.png) [@vaderag](https://community.homey.app/u/vaderag)\ **Post date:** [June 19, 2020, 8:39am UTC](https://community.homey.app/t/neo-coolcam-flood-sensor/13486/12 "2020-06-19T08:39:05Z")
Thanks @Mark_Reynolds Having just experienced a burst tap which we thankfully got away relatively scot free I’m trying to build a relatively maintainance free flood solution Changing batteries minimally and zwave association to a plug are the key things I need