# Neo Coolcam door contact not recognized by the app

**URL:** <https://community.homey.app/t/neo-coolcam-door-contact-not-recognized-by-the-app/79322>\
**Category:** Questions & Help\
**Created:** [April 15, 2023, 12:50pm UTC](https://community.homey.app/t/neo-coolcam-door-contact-not-recognized-by-the-app/79322 "2023-04-15T12:50:07Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![BIRDY](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/birdy/32/41476_2.png) [@BIRDY](https://community.homey.app/u/BIRDY)\
**Post date:** [April 15, 2023, 12:50pm UTC](https://community.homey.app/t/neo-coolcam-door-contact-not-recognized-by-the-app/79322/1 "2023-04-15T12:50:07Z")

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I have a door contact sensor that is not recognized by the neo coolcam app, any way to contact the app the developer for this?

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**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\
**Post date:** [April 15, 2023, 2:02pm UTC](https://community.homey.app/t/neo-coolcam-door-contact-not-recognized-by-the-app/79322/2 "2023-04-15T14:02:18Z")

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Have you looked at the Support info in the Appstore?

> **[NEO Coolcam](https://homey.app/en-us/app/com.neo/NEO-Coolcam/test/)**
>
> NEO Coolcam Z-Wave device support

> Support  
> Having an issue with this app? Contact the developer by sending an e-mail.