# Neo Coolcam curtain switch **URL:** \ **Category:** Questions & Help\ **Created:** [October 26, 2020, 3:02pm UTC](https://community.homey.app/t/neo-coolcam-curtain-switch/36559 "2020-10-26T15:02:26Z")\ **Posts on this page:** 19\ **Page:** 1
**Author:** ![Gepetto26](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gepetto26/32/30547_2.png) [@Gepetto26](https://community.homey.app/u/Gepetto26)\ **Post date:** [October 26, 2020, 3:02pm UTC](https://community.homey.app/t/neo-coolcam-curtain-switch/36559/1 "2020-10-26T15:02:26Z")
Curtain switch calibrated and included in my Homey Pro with Neo Coolcam App. The curtain move up and down with the buttons but not with Homey App Somebody could help me, please ? Best regards ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [October 26, 2020, 3:23pm UTC](https://community.homey.app/t/neo-coolcam-curtain-switch/36559/2 "2020-10-26T15:23:40Z")
Try a restart of Homey. ---
**Author:** ![Gepetto26](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gepetto26/32/30547_2.png) [@Gepetto26](https://community.homey.app/u/Gepetto26)\ **Post date:** [October 27, 2020, 10:32am UTC](https://community.homey.app/t/neo-coolcam-curtain-switch/36559/3 "2020-10-27T10:32:07Z")
Of course, I’ve already restarted several times but nothing happens. Do I have to use advanced configurations and how to do it? Raw configuration parameters : should I have to complete them and especially how ? Thanks a lot ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [October 27, 2020, 11:45am UTC](https://community.homey.app/t/neo-coolcam-curtain-switch/36559/4 "2020-10-27T11:45:57Z")
To me it sounds more like a connection problem. Opening and closing the curtains should work from the Homey App. Did you check in [Developer](https://developer.athom.com/tools/zwave) if the switch is connected? Could you post a screenshot? ---
**Author:** ![Gepetto26](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gepetto26/32/30547_2.png) [@Gepetto26](https://community.homey.app/u/Gepetto26)\ **Post date:** [October 27, 2020, 1:41pm UTC](https://community.homey.app/t/neo-coolcam-curtain-switch/36559/5 "2020-10-27T13:41:40Z")
Thank you for finding several screenshots attached. Node 5 is unreachable … I hope the download will work …, sorry, just one embedded média in a post This one first : ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/4/c/4c90e1cae34fd0614fb069875a89b2fef9610c76.jpeg) ---
**Author:** ![Gepetto26](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gepetto26/32/30547_2.png) [@Gepetto26](https://community.homey.app/u/Gepetto26)\ **Post date:** [October 27, 2020, 1:43pm UTC](https://community.homey.app/t/neo-coolcam-curtain-switch/36559/6 "2020-10-27T13:43:33Z")
2nd screenshot ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/c/f/cff7646aae91683cbf121c248f4a614944b6056a.jpeg) ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [October 27, 2020, 1:58pm UTC](https://community.homey.app/t/neo-coolcam-curtain-switch/36559/7 "2020-10-27T13:58:06Z")
If I understand you right: If you click on the three dots and then on „Test“ then you get a red massage „Node 5 is unreachable/not reachable“? What also indicates that Node 5 is not available is the info “Prev. last working route”. ---
**Author:** ![Gepetto26](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gepetto26/32/30547_2.png) [@Gepetto26](https://community.homey.app/u/Gepetto26)\ **Post date:** [October 27, 2020, 4:00pm UTC](https://community.homey.app/t/neo-coolcam-curtain-switch/36559/8 "2020-10-27T16:00:22Z")
That’s just what I did …and I’ve got a red message « node 5 unreachable » ---
**Author:** ![Gepetto26](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gepetto26/32/30547_2.png) [@Gepetto26](https://community.homey.app/u/Gepetto26)\ **Post date:** [October 27, 2020, 4:08pm UTC](https://community.homey.app/t/neo-coolcam-curtain-switch/36559/9 "2020-10-27T16:08:59Z")
![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/6/7/6745f7fe4b7953e55dd68b10f040e538f89b399f.jpeg) ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [October 27, 2020, 4:15pm UTC](https://community.homey.app/t/neo-coolcam-curtain-switch/36559/10 "2020-10-27T16:15:58Z")
Then the switch definitely has no connection. ---
**Author:** ![Gepetto26](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gepetto26/32/30547_2.png) [@Gepetto26](https://community.homey.app/u/Gepetto26)\ **Post date:** [October 27, 2020, 4:39pm UTC](https://community.homey.app/t/neo-coolcam-curtain-switch/36559/11 "2020-10-27T16:39:48Z")
Sorry, I did a mistake ? ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [October 27, 2020, 4:50pm UTC](https://community.homey.app/t/neo-coolcam-curtain-switch/36559/12 "2020-10-27T16:50:52Z")
I guess that the Curtain Switch is too far away from Homey and/or you don’t have enough repeater. You have only 3 devices, one of them is battery powered (no repeater!). You need a Z-Wave Mesh which is only build by repeater (powered devices). The more repeater you have, the more stable the mesh is. Maybe you should inform yourself about how Z-Wave works. Here in the forum the functionality has been explained several times, just use the search. ---
**Author:** ![Rocodamelshekima](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rocodamelshekima/32/8209_2.png) [@Rocodamelshekima](https://community.homey.app/u/Rocodamelshekima)\ **Post date:** [October 27, 2020, 5:16pm UTC](https://community.homey.app/t/neo-coolcam-curtain-switch/36559/13 "2020-10-27T17:16:12Z")
Take an extention cord, pick up Homey and put her near the curtains. ---
**Author:** ![Gepetto26](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gepetto26/32/30547_2.png) [@Gepetto26](https://community.homey.app/u/Gepetto26)\ **Post date:** [October 27, 2020, 6:36pm UTC](https://community.homey.app/t/neo-coolcam-curtain-switch/36559/14 "2020-10-27T18:36:09Z")
Well, I’m going to try first to place the Homey box near the switch and I’ll also go to the forum. I’ll keep you informed… Thank you very much ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [October 27, 2020, 6:56pm UTC](https://community.homey.app/t/neo-coolcam-curtain-switch/36559/15 "2020-10-27T18:56:11Z")
Yes, the suggestion from Roco is also a possibility. And if you have further questions, please ask. ---
**Author:** ![Gepetto26](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gepetto26/32/30547_2.png) [@Gepetto26](https://community.homey.app/u/Gepetto26)\ **Post date:** [October 28, 2020, 11:01pm UTC](https://community.homey.app/t/neo-coolcam-curtain-switch/36559/16 "2020-10-28T23:01:17Z")
Thank you very much, everyone, for your advice. I have indeed moved the box, restart it, uninstall and reinstall the switch. And now it works, flows too 😇 The only thing I can’t do is integration with Alexa ´cause I’d like to move this curtain with my voice Best regards. ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [October 29, 2020, 8:41am UTC](https://community.homey.app/t/neo-coolcam-curtain-switch/36559/17 "2020-10-29T08:41:15Z")
I don’t know anything about that, I don’t use Alexa, sorry. ---
**Author:** ![Hiato](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/hiato/32/14189_2.png) [@Hiato](https://community.homey.app/u/Hiato)\ **Post date:** [February 6, 2022, 9:44am UTC](https://community.homey.app/t/neo-coolcam-curtain-switch/36559/18 "2022-02-06T09:44:08Z")
Hello, I got a question about Neo Coolcam curtain & Homey please… I have around 20 curtain Neo devices, and after installation, addition to Homey, calibration, they work for a few days then then keep flashing (meaning they need to be recalibrated). Have you faced a similar issue? ---
**Author:** ![Gepetto26](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gepetto26/32/30547_2.png) [@Gepetto26](https://community.homey.app/u/Gepetto26)\ **Post date:** [February 6, 2022, 7:28pm UTC](https://community.homey.app/t/neo-coolcam-curtain-switch/36559/19 "2022-02-06T19:28:38Z")
I have just one Curtain neocoolcam device. I had to recalibrate it after power cuts. Regards