# Neo coolcam adding keyfob **URL:** \ **Category:** Questions & Help\ **Tags:** z-wave\ **Created:** [December 6, 2019, 12:12pm UTC](https://community.homey.app/t/neo-coolcam-adding-keyfob/21993 "2019-12-06T12:12:20Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Bulletcather](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bulletcather/32/13738_2.png) [@Bulletcather](https://community.homey.app/u/Bulletcather)\ **Post date:** [December 6, 2019, 12:12pm UTC](https://community.homey.app/t/neo-coolcam-adding-keyfob/21993/1 "2019-12-06T12:12:20Z")
I have problems adding a Neo coolcam keyfob. Things i allready have done Install beta version of the app Disbale all other zwave apps Restart Homey Adding really close to Homey (less then 10cm) Rest keyfob by holding the SOS key for more then 10seconds Keep pressing buttons will adding But still homey can’t find the keyfob Have anyone ideas what to do ---
**Author:** ![Caseda](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/caseda/32/138695_2.png) [@Caseda](https://community.homey.app/u/Caseda)\ **Post date:** [December 6, 2019, 2:04pm UTC](https://community.homey.app/t/neo-coolcam-adding-keyfob/21993/2 "2019-12-06T14:04:45Z")
Did you put in a battery/removed the battery protector? You have the right frequentie? (different parts of the world can use different frequentie) ---
**Author:** ![Bulletcather](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bulletcather/32/13738_2.png) [@Bulletcather](https://community.homey.app/u/Bulletcather)\ **Post date:** [December 6, 2019, 8:22pm UTC](https://community.homey.app/t/neo-coolcam-adding-keyfob/21993/4 "2019-12-06T20:22:40Z")
When i press the SOS button 3 times the led lights up. How do i know what the right frequentie is? ---
**Author:** ![Bulletcather](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bulletcather/32/13738_2.png) [@Bulletcather](https://community.homey.app/u/Bulletcather)\ **Post date:** [December 6, 2019, 8:23pm UTC](https://community.homey.app/t/neo-coolcam-adding-keyfob/21993/5 "2019-12-06T20:23:10Z")
How can i remove a device what never is added? ---
**Author:** ![Bulletcather](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bulletcather/32/13738_2.png) [@Bulletcather](https://community.homey.app/u/Bulletcather)\ **Post date:** [December 6, 2019, 9:59pm UTC](https://community.homey.app/t/neo-coolcam-adding-keyfob/21993/7 "2019-12-06T21:59:12Z")
I tried. No device where removed ---
**Author:** ![Leike\_Lodiers](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/leike_lodiers/32/12670_2.png) [@Leike\_Lodiers](https://community.homey.app/u/Leike_Lodiers)\ **Post date:** [December 16, 2019, 7:22pm UTC](https://community.homey.app/t/neo-coolcam-adding-keyfob/21993/8 "2019-12-16T19:22:28Z")
When you want to add him to the homey you need to stand ver close to you’re homey. Then push the sos key fast 3x when the light one you’re keyfob doesn’t blink red you need to put in new batteries. I had the same probleem because i tried to add the keyfob to far a way from my homey and that drain the battery within a few minutes. ---
**Author:** ![cnoork](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/cnoork/32/13596_2.png) [@cnoork](https://community.homey.app/u/cnoork)\ **Post date:** [December 23, 2019, 9:22pm UTC](https://community.homey.app/t/neo-coolcam-adding-keyfob/21993/9 "2019-12-23T21:22:06Z")
Unfortunately I had the same issue with Homey and could not solve it. Currently I run now also Home Assistant with zwave2mqtt. One was working directly and the other one I needed to remove and reinsert the battery to get it working in combination with zwave2mqtt. In these setup I did the same actions on the keyfob’s. In my opinion it is something to do with Homey (base or app NEO Coolcam). ---
**Author:** ![Dave\_vd\_W](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dave_vd_w/32/99811_2.png) [@Dave\_vd\_W](https://community.homey.app/u/Dave_vd_W)\ **Post date:** [April 3, 2020, 10:48pm UTC](https://community.homey.app/t/neo-coolcam-adding-keyfob/21993/10 "2020-04-03T22:48:12Z")
Several months later…cnoork, have you found a way to fix this? I also have two nice keyfobs, connected but not any button triggers any flow. ☹