# Neo Coolcam 2.1.1 and 2.1.2 **URL:** \ **Category:** Questions & Help\ **Created:** [December 11, 2019, 1:35pm UTC](https://community.homey.app/t/neo-coolcam-2-1-1-and-2-1-2/22312 "2019-12-11T13:35:14Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Gamcon](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gamcon/32/12516_2.png) [@Gamcon](https://community.homey.app/u/Gamcon)\ **Post date:** [December 11, 2019, 1:35pm UTC](https://community.homey.app/t/neo-coolcam-2-1-1-and-2-1-2/22312/1 "2019-12-11T13:35:14Z")
Need some help. I updated the latest version, my coolcam switch cannot be control anymore. ![Screenshot_20191211_213135_app.homey](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/4/3/437e043444ba82436c94226acf9433cb74afd002.jpeg) It keep running in circle and circle. I am also unable to repair or delete the switch. Pls help. Thanks. ---
**Author:** ![M\_a\_r\_c\_o](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/m_a_r_c_o/32/146_2.png) [@M\_a\_r\_c\_o](https://community.homey.app/u/M_a_r_c_o)\ **Post date:** [December 11, 2019, 2:11pm UTC](https://community.homey.app/t/neo-coolcam-2-1-1-and-2-1-2/22312/2 "2019-12-11T14:11:59Z")
Had the same this weekend. I managed to remove device by repeatingly deleting device using the app on my phone (and not develper website!). In App -\> settings - z-wave - remove device. I repeated the process for the left (main) button and for the right button. After that I managed to included the Neo Coolcam dual button switch again and everything worked as before (with remove/add of devices in flows). ---
**Author:** ![Fire69](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/fire69/32/8758_2.png) [@Fire69](https://community.homey.app/u/Fire69)\ **Post date:** [December 11, 2019, 4:51pm UTC](https://community.homey.app/t/neo-coolcam-2-1-1-and-2-1-2/22312/3 "2019-12-11T16:51:13Z")
Have you tried restarting the Neo app? Or maybe even your Homey? Looks to me like the app isn’t starting correctly. ---
**Author:** ![PetervdK](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/petervdk/32/20669_2.png) [@PetervdK](https://community.homey.app/u/PetervdK)\ **Post date:** [December 11, 2019, 6:41pm UTC](https://community.homey.app/t/neo-coolcam-2-1-1-and-2-1-2/22312/4 "2019-12-11T18:41:09Z")
This looks like a very similar issue: > [@Neo coolcam double switch werkt niet meer na update](https://community.homey.app/t/neo-coolcam-double-switch-werkt-niet-meer-na-update/22050): > > Gisteren 6 dec zijn er 2 updates geweest voor Neo Coolcam. Nu werken mijn double stitches niet meer. Ze worden nog wel herkent in mijn Zwave netwerk maar de homey ap blijft maar zoeken. Het lijkt er op dat homey ze niet meer herkend. Heeft iemand hier een oplossing voor. Look here for the changelog: > [@Neo coolcam wallplug not updating energy value after update](https://community.homey.app/t/neo-coolcam-wallplug-not-updating-energy-value-after-update/22088/2): > > See changelog fe in his repos on github for 2.1.0 ---
**Author:** ![Gamcon](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gamcon/32/12516_2.png) [@Gamcon](https://community.homey.app/u/Gamcon)\ **Post date:** [December 11, 2019, 10:26pm UTC](https://community.homey.app/t/neo-coolcam-2-1-1-and-2-1-2/22312/5 "2019-12-11T22:26:09Z")
Thanks… Will try again in weekend ---
**Author:** ![Gamcon](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gamcon/32/12516_2.png) [@Gamcon](https://community.homey.app/u/Gamcon)\ **Post date:** [December 11, 2019, 10:26pm UTC](https://community.homey.app/t/neo-coolcam-2-1-1-and-2-1-2/22312/6 "2019-12-11T22:26:43Z")
Yeah done that multiple time… Still can’t get it up ---
**Author:** ![M\_a\_r\_c\_o](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/m_a_r_c_o/32/146_2.png) [@M\_a\_r\_c\_o](https://community.homey.app/u/M_a_r_c_o)\ **Post date:** [December 13, 2019, 7:18pm UTC](https://community.homey.app/t/neo-coolcam-2-1-1-and-2-1-2/22312/7 "2019-12-13T19:18:04Z")
Something with more work and what I also don’t like to do, bus is may be your only option is the following, to reset the Neo coolcam app settings. Unpair all your troubled neo coolcam devices. Uninstall the neo coolcam app Reboot Homey (or better shutdown and wait 10 minuts). Start Homey again, install neo coolcam app Check functionality for the coolcam devices which you did no unpair Pair your devices Repair flows. (and keep breading in and out and stay cool 😉 ) ---
**Author:** ![PetervdK](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/petervdk/32/20669_2.png) [@PetervdK](https://community.homey.app/u/PetervdK)\ **Post date:** [December 13, 2019, 9:46pm UTC](https://community.homey.app/t/neo-coolcam-2-1-1-and-2-1-2/22312/8 "2019-12-13T21:46:12Z")
Or maybe install the latest [version 2.1.3](https://community.homey.app/t/neo-coolcam-wallplug-not-updating-energy-value-after-update/22088/26) that seems to solve the problems… 😇 ---
**Author:** ![Gamcon](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gamcon/32/12516_2.png) [@Gamcon](https://community.homey.app/u/Gamcon)\ **Post date:** [December 24, 2019, 6:36am UTC](https://community.homey.app/t/neo-coolcam-2-1-1-and-2-1-2/22312/9 "2019-12-24T06:36:18Z")
I can’t u pair the plug… There is no way for me to click in…