# My zigbee is not working

**URL:** <https://community.homey.app/t/my-zigbee-is-not-working/97898>\
**Category:** Questions & Help\
**Tags:** homey-pro\
**Created:** [December 14, 2023, 9:48pm UTC](https://community.homey.app/t/my-zigbee-is-not-working/97898 "2023-12-14T21:48:10Z")\
**Posts on this page:** 1\
**Showing post:** 9

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**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [December 14, 2023, 10:29pm UTC](https://community.homey.app/t/my-zigbee-is-not-working/97898/9 "2023-12-14T22:29:21Z")

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When replacing the power unit doesn’t change anything:

> [@Homey Zigbee Node offline](https://community.homey.app/t/homey-zigbee-node-offline/96550/6):
>
> Tried the _Full software download_ already? It’s available from the recovery menu.  
> It solved the weirdest zigbee issues.

Nothing gets lost normally, but always have a recent backup available

To install it, start Homey in Recovery mode

> [@\[HowTo\]\[Pro\] Restarting Homey Pro to Recovery Mode - Adv. Options From Mobile](https://community.homey.app/t/howto-pro-restarting-homey-pro-to-recovery-mode-adv-options-from-mobile/61222):
>
> This option is only for Homey (Pro) models “Early 2016”, “Early 2018” and “Early 2019” so Only the White Ball’s Sometimes you need the extra options, things hidden for normal use, for example: Full Firmware download Complete Reset to sell your old Homey Or maybe you just want to change Homey’s WiFi. There are now a couple of extra options in the mobile Apps, so no need to use an FireFox or Chome Browser with flags enabled to press the Alt- key on your keyboard. Just use your App from no…

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