# My zigbee is not working **URL:** \ **Category:** Questions & Help\ **Tags:** homey-pro\ **Created:** [December 14, 2023, 9:48pm UTC](https://community.homey.app/t/my-zigbee-is-not-working/97898 "2023-12-14T21:48:10Z")\ **Posts on this page:** 1\ **Showing post:** 20
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [January 1, 2025, 6:09pm UTC](https://community.homey.app/t/my-zigbee-is-not-working/97898/20 "2025-01-01T18:09:50Z")
Did you replace the power brick for a _decent_ Samsung/Apple one (delivering 2A or up)? I’d replace the cable as well. If so, and when the “full software download” didn’t help, I’d like to recommend contacting homey.app/support. Can I assume you know wich 2.4GHz wifi channel is used (don’t use auto-channel)? Maybe your close neighbour got a new wifi system for Xmas, which ruins your zigbee signal? Here’s a lot of need-to-know zigbee information: > [@Advanced Zigbee Troubleshooting on Homey](https://community.homey.app/t/advanced-zigbee-troubleshooting-on-homey/115930): > > If you’re experiencing issues with your Zigbee network on Homey, here are advanced troubleshooting steps to help optimize performance and stability, especially in more complex environments: Power Supply Integrity A stable power supply is critical for Homey’s performance. An underpowered adapter can lead to instability in the Zigbee network. Always ensure you’re using a reliable adapter providing at least 2A. Power fluctuations can cause disconnections or communication failures, especially un… --- _[View the full topic](https://community.homey.app/t/my-zigbee-is-not-working/97898)._