# My zigbee is not working **URL:** \ **Category:** Questions & Help\ **Tags:** homey-pro\ **Created:** [December 14, 2023, 9:48pm UTC](https://community.homey.app/t/my-zigbee-is-not-working/97898 "2023-12-14T21:48:10Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![ducken](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ducken/32/34081_2.png) [@ducken](https://community.homey.app/u/ducken)\ **Post date:** [December 14, 2023, 9:48pm UTC](https://community.homey.app/t/my-zigbee-is-not-working/97898/1 "2023-12-14T21:48:10Z")
A few days ago I noticed that my lights were not turning on. When I go into the Homey app, all the Zigbee devices are just spinning and I can’t click on the devices to access them. I drive a Homey pro 2019. The zigbee devices I have are mostly wallplugs from Innr and a bunch of sensors from Aqara. Tried restarting the apps, Homey and my network, nothing helps. Tried removing an Innr device to add it again but when I go to add the wallplug it doesn’t work as it just spins on the device I’m supposed to select. Seems to be some problem with Zigbee but what can I do about it? Can you restart zigbee on Homey? Fix it somehow? Please help! ---
**Author:** ![Mike1233](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mike1233/32/20991_2.png) [@Mike1233](https://community.homey.app/u/Mike1233)\ **Post date:** [December 14, 2023, 9:51pm UTC](https://community.homey.app/t/my-zigbee-is-not-working/97898/2 "2023-12-14T21:51:45Z")
Did you tried a PTP? (turn Homey off for the minimum of ten minutes) Tried another power adapter with at least 5V and 2A and another cable? ---
**Author:** ![ducken](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ducken/32/34081_2.png) [@ducken](https://community.homey.app/u/ducken)\ **Post date:** [December 14, 2023, 9:56pm UTC](https://community.homey.app/t/my-zigbee-is-not-working/97898/3 "2023-12-14T21:56:29Z")
Nope, haven’t tried that. Will test to unplug the Homey over the night and see how it is in the morning. About the power adapter, isn’t it strange that it has been working for years and now suddenly not? Everything else with the Homey works fine. ---
**Author:** ![Mike1233](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mike1233/32/20991_2.png) [@Mike1233](https://community.homey.app/u/Mike1233)\ **Post date:** [December 14, 2023, 10:05pm UTC](https://community.homey.app/t/my-zigbee-is-not-working/97898/4 "2023-12-14T22:05:13Z")
> [@ducken](#): > > About the power adapter, isn’t it strange that it has been working for years and now suddenly not? > Everything else with the Homey works fine. No. The powersupply of the Homey 2019 was not the best one there is. And sometimes they stop working properly. ---
**Author:** ![ducken](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ducken/32/34081_2.png) [@ducken](https://community.homey.app/u/ducken)\ **Post date:** [December 14, 2023, 10:08pm UTC](https://community.homey.app/t/my-zigbee-is-not-working/97898/5 "2023-12-14T22:08:43Z")
Ok, I’ll have to try that aswell. But there is no such thing as restart/repair the zigbee that I can try? ---
**Author:** ![Mike1233](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mike1233/32/20991_2.png) [@Mike1233](https://community.homey.app/u/Mike1233)\ **Post date:** [December 14, 2023, 10:11pm UTC](https://community.homey.app/t/my-zigbee-is-not-working/97898/6 "2023-12-14T22:11:03Z")
You can try to reset the Zigbee channel but then you have to re add all the devices and repair all the flows. ---
**Author:** ![ducken](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ducken/32/34081_2.png) [@ducken](https://community.homey.app/u/ducken)\ **Post date:** [December 14, 2023, 10:11pm UTC](https://community.homey.app/t/my-zigbee-is-not-working/97898/7 "2023-12-14T22:11:53Z")
Ok, so if I would try that, how could I do that? ---
**Author:** ![Mike1233](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mike1233/32/20991_2.png) [@Mike1233](https://community.homey.app/u/Mike1233)\ **Post date:** [December 14, 2023, 10:17pm UTC](https://community.homey.app/t/my-zigbee-is-not-working/97898/8 "2023-12-14T22:17:03Z")
If you want to be sure to do it right then search on this forum or on the Atom website. I have never done this but did read it overhere. But when you go to [Homey Developer Tools](https://tools.developer.homey.app/tools/zigbee) and scroll down there is a button called Reset Zigbee. I think you should use that link. But first of all, try to turn of Homey for at least 10 minutes and then turn it on and wait. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [December 14, 2023, 10:29pm UTC](https://community.homey.app/t/my-zigbee-is-not-working/97898/9 "2023-12-14T22:29:21Z")
When replacing the power unit doesn’t change anything: > [@Homey Zigbee Node offline](https://community.homey.app/t/homey-zigbee-node-offline/96550/6): > > Tried the _Full software download_ already? It’s available from the recovery menu. > It solved the weirdest zigbee issues. Nothing gets lost normally, but always have a recent backup available To install it, start Homey in Recovery mode > [@\[HowTo\]\[Pro\] Restarting Homey Pro to Recovery Mode - Adv. Options From Mobile](https://community.homey.app/t/howto-pro-restarting-homey-pro-to-recovery-mode-adv-options-from-mobile/61222): > > This option is only for Homey (Pro) models “Early 2016”, “Early 2018” and “Early 2019” so Only the White Ball’s Sometimes you need the extra options, things hidden for normal use, for example: Full Firmware download Complete Reset to sell your old Homey Or maybe you just want to change Homey’s WiFi. There are now a couple of extra options in the mobile Apps, so no need to use an FireFox or Chome Browser with flags enabled to press the Alt- key on your keyboard. Just use your App from no… ---
**Author:** ![ducken](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ducken/32/34081_2.png) [@ducken](https://community.homey.app/u/ducken)\ **Post date:** [December 14, 2023, 10:29pm UTC](https://community.homey.app/t/my-zigbee-is-not-working/97898/10 "2023-12-14T22:29:34Z")
Well think that would be my last outpost then if nothing of the above would work. ---
**Author:** ![ducken](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ducken/32/34081_2.png) [@ducken](https://community.homey.app/u/ducken)\ **Post date:** [December 14, 2023, 10:39pm UTC](https://community.homey.app/t/my-zigbee-is-not-working/97898/11 "2023-12-14T22:39:34Z")
Thanks, Just tried this but when I press “restart into recovery mode” I just get a bunch of messages that says “failed to fetch” and “timeout after 5000 ms” and nothing happens. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [December 15, 2023, 4:39am UTC](https://community.homey.app/t/my-zigbee-is-not-working/97898/12 "2023-12-15T04:39:42Z")
Then try the other way, by restarting Homey, flip it upside down after about half a minute, and wait for the voice. Or open the app, choose “add new Homey” and proceed > [@\[HowTo\]\[Pro\] Restarting Homey Pro to Recovery Mode - Adv. Options From Mobile](https://community.homey.app/t/howto-pro-restarting-homey-pro-to-recovery-mode-adv-options-from-mobile/61222/1): > > Setup- Homey Pro, Connect WiFi to HomeySetup-XXXXXX …) Skip “restore a backup” Select “Full software download” ---
**Author:** ![ducken](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ducken/32/34081_2.png) [@ducken](https://community.homey.app/u/ducken)\ **Post date:** [December 15, 2023, 3:34pm UTC](https://community.homey.app/t/my-zigbee-is-not-working/97898/13 "2023-12-15T15:34:13Z")
Tried to have the power out over night, No help. Tried to change cable and adapter, No help. Can’t restart into recovery mode. Trying to get into my homey app but it says that the Homey is offline. Edit: got in now but all my Aqara sensor just keeps spinning and all my Innr plugs are gone. Perhaps because I reinstalled Innr app. Trying to add a new Homey but my phone can’t find the Homey network. What to do? ---
**Author:** ![ducken](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ducken/32/34081_2.png) [@ducken](https://community.homey.app/u/ducken)\ **Post date:** [December 15, 2023, 10:28pm UTC](https://community.homey.app/t/my-zigbee-is-not-working/97898/14 "2023-12-15T22:28:15Z")
Thanks you all, Got it working finally by turning the Homey over and doing a full software download as you have mentioned above. Up and running again and a huge Thanks! 😃 ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [December 15, 2023, 11:24pm UTC](https://community.homey.app/t/my-zigbee-is-not-working/97898/15 "2023-12-15T23:24:52Z")
Glad to hear, Tobias. ---
**Author:** ![Nick\_Van\_gerwen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/nick_van_gerwen/32/43860_2.png) [@Nick\_Van\_gerwen](https://community.homey.app/u/Nick_Van_gerwen)\ **Post date:** [April 8, 2024, 11:06am UTC](https://community.homey.app/t/my-zigbee-is-not-working/97898/16 "2024-04-08T11:06:15Z")
Worked for me just now! Thanks for sharing 😃 ---
**Author:** ![Arnfinn\_Gilberg](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/arnfinn_gilberg/32/12805_2.png) [@Arnfinn\_Gilberg](https://community.homey.app/u/Arnfinn_Gilberg)\ **Post date:** [August 18, 2024, 6:06pm UTC](https://community.homey.app/t/my-zigbee-is-not-working/97898/17 "2024-08-18T18:06:31Z")
Thanks! This worked for me! ---
**Author:** ![Julien\_Moors](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/julien_moors/32/26538_2.png) [@Julien\_Moors](https://community.homey.app/u/Julien_Moors)\ **Post date:** [December 18, 2024, 1:59pm UTC](https://community.homey.app/t/my-zigbee-is-not-working/97898/18 "2024-12-18T13:59:46Z")
Homey Pro (early 2018) here and I had to perform the @Peter_Kawa method twice since two last months (never before that). Am I the only one to have this new problem ? ---
**Author:** ![Bengt\_Frisk](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bengt_frisk/32/122551_2.png) [@Bengt\_Frisk](https://community.homey.app/u/Bengt_Frisk)\ **Post date:** [January 1, 2025, 5:54pm UTC](https://community.homey.app/t/my-zigbee-is-not-working/97898/19 "2025-01-01T17:54:10Z")
Homey Pro (2016) Hi I think that I have tryed all solutions above but still no zigbee it stopped the day before christmas. So I hope that there is a solution that I have missed… ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [January 1, 2025, 6:09pm UTC](https://community.homey.app/t/my-zigbee-is-not-working/97898/20 "2025-01-01T18:09:50Z")
Did you replace the power brick for a _decent_ Samsung/Apple one (delivering 2A or up)? I’d replace the cable as well. If so, and when the “full software download” didn’t help, I’d like to recommend contacting homey.app/support. Can I assume you know wich 2.4GHz wifi channel is used (don’t use auto-channel)? Maybe your close neighbour got a new wifi system for Xmas, which ruins your zigbee signal? Here’s a lot of need-to-know zigbee information: > [@Advanced Zigbee Troubleshooting on Homey](https://community.homey.app/t/advanced-zigbee-troubleshooting-on-homey/115930): > > If you’re experiencing issues with your Zigbee network on Homey, here are advanced troubleshooting steps to help optimize performance and stability, especially in more complex environments: Power Supply Integrity A stable power supply is critical for Homey’s performance. An underpowered adapter can lead to instability in the Zigbee network. Always ensure you’re using a reliable adapter providing at least 2A. Power fluctuations can cause disconnections or communication failures, especially un… [Next page](https://community.homey.app/t/my-zigbee-is-not-working/97898.md?page=2)