# My new out of the box Homey-Pro will not connect to my WiFi **URL:** \ **Category:** Questions & Help\ **Created:** [February 6, 2022, 10:16am UTC](https://community.homey.app/t/my-new-out-of-the-box-homey-pro-will-not-connect-to-my-wifi/59846 "2022-02-06T10:16:13Z")\ **Posts on this page:** 4\ **Page:** 3
**Author:** ![DerMathiasNLD](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dermathiasnld/32/61284_2.png) [@DerMathiasNLD](https://community.homey.app/u/DerMathiasNLD)\ **Post date:** [September 21, 2022, 7:09pm UTC](https://community.homey.app/t/my-new-out-of-the-box-homey-pro-will-not-connect-to-my-wifi/59846/41 "2022-09-21T19:09:11Z")
Quote: “One SSID for both 2.4 (auto channel) and 5.5GHz (channel 36) / Strong Password” There are a lot of new devices who still only support 2.4 GHz. I had to disable 5Ghz on router and access points just to setup my Duux Edge. I can’t remember how ever doing that while connecting my Homey I bought this year. I noticed in your reply that you are unable to disable 5 GHz? I have no experience with Ziggo routers, is splitting both bandwidth ranges and giving them seperate SSID an option? One 2.4 GHz SSID for older devices not supporting 5 GHz and a second (current SSID) for newer devices which supports it? ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [September 21, 2022, 7:30pm UTC](https://community.homey.app/t/my-new-out-of-the-box-homey-pro-will-not-connect-to-my-wifi/59846/42 "2022-09-21T19:30:00Z")
Glad it works now. For other forum members who stumble upon this thread. here’s a guide: > [@Problems connecting your new Homey Pro to your WiFi? Try this!](https://community.homey.app/t/problems-connecting-your-new-homey-pro-to-your-wifi-try-this/10161): > > Make sure your WiFi is using the 2.4 GHz network. Make sure your WiFi uses the b / g standard, only n or ac does not work. Turn off your Homey. Restart your Router and any Access Points that distribute IP addresses. Start your Homey again. If the above do not work, turn off 5 GHz WiFi and support for n and ac in your Router / Access Point during Homey installation. Ensure that your SSID (the name of your WiFi) does not use characters other than numbers and letters - do not us… ---
**Author:** ![Karpsson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/karpsson/32/55952_2.png) [@Karpsson](https://community.homey.app/u/Karpsson)\ **Post date:** [September 21, 2022, 9:09pm UTC](https://community.homey.app/t/my-new-out-of-the-box-homey-pro-will-not-connect-to-my-wifi/59846/43 "2022-09-21T21:09:01Z")
Thank you for the link. There are many different troubleshooters and I did try really hard to fix my problem. And no topic mentioned about leaving Homey unpowered for some time. Anyway, I hope it will help someone if he gets the same issue like I got. 🙂 ---
**Author:** ![Henk\_Renting](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/henk_renting/32/87634_2.png) [@Henk\_Renting](https://community.homey.app/u/Henk_Renting)\ **Post date:** [September 21, 2022, 9:11pm UTC](https://community.homey.app/t/my-new-out-of-the-box-homey-pro-will-not-connect-to-my-wifi/59846/44 "2022-09-21T21:11:12Z")
Glad it worked! Did not think a PtP (pull the plug for 10-15 mins) would help here, but in general it is always a good ide to try that. Enjoy your Homey again! [Previous page](https://community.homey.app/t/my-new-out-of-the-box-homey-pro-will-not-connect-to-my-wifi/59846.md?page=2)