# My new out of the box Homey-Pro will not connect to my WiFi **URL:** \ **Category:** Questions & Help\ **Created:** [February 6, 2022, 10:16am UTC](https://community.homey.app/t/my-new-out-of-the-box-homey-pro-will-not-connect-to-my-wifi/59846 "2022-02-06T10:16:13Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![rteirlinck](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rteirlinck/32/34328_2.png) [@rteirlinck](https://community.homey.app/u/rteirlinck)\ **Post date:** [February 6, 2022, 10:16am UTC](https://community.homey.app/t/my-new-out-of-the-box-homey-pro-will-not-connect-to-my-wifi/59846/1 "2022-02-06T10:16:13Z")
I have Ziggo internet cable - Ziggo Router in bridge mode - Netgear Orbi50 with 4 (wired) Wifi AP (up to 500 Mbps Wifi); Works flawless. With iPhones, iPads, wifi printers, business (Windows) laptops, Music systems, Robo Vacuum cleaner (switching couple of times a month to another wifi network and back using the same connection method as Homey). One SSID for both 2.4 (auto channel) and 5.5GHz (channel 36) / Strong Password Homey is in the middle of my house with 200-300 MBps WiFi speed. I started as indicated via the Homey app. Blue light circling around and No connection. I also tried with the web variant via [setup.athom.com](http://setup.athom.com) (Safari and Chrome) using the option trick. First to the intended WiFi network as mentioned above with resetting every piece of equipment several times Second to a iPhone hotspot setup with the credentials above Third to a iPhone hotspot with the simplest possible credentials (12345678 / 12345678) Forth scenario: I used an older Netgear Wifi AP (connected to internet). I first reseted it to factory setting and the enabled Wifi with and without any security. And again and again the Homey says that connecting to WiFi did not work I have tried to reset the H-Pro to factory settings (maybe I have a 2nd chance ?) Then you should hear a countdown; That doesn’t happen and nothing happens at all. What did I miss? What are the minimal requirements from Homey for a WiFi network settings? I can’t find this. Thank you in advance for your help. ---
**Author:** ![Martijn\_Hoogenbosch](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijn_hoogenbosch/32/10647_2.png) [@Martijn\_Hoogenbosch](https://community.homey.app/u/Martijn_Hoogenbosch)\ **Post date:** [February 6, 2022, 10:37am UTC](https://community.homey.app/t/my-new-out-of-the-box-homey-pro-will-not-connect-to-my-wifi/59846/2 "2022-02-06T10:37:27Z")
Homey only supports 2.4ghz, no 5ghz. Experiences are best when there is a dedicated 2.4ghz network so Homey itself doesn’t have to figure things out. ---
**Author:** ![Henk\_Renting](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/henk_renting/32/87634_2.png) [@Henk\_Renting](https://community.homey.app/u/Henk_Renting)\ **Post date:** [February 6, 2022, 10:58am UTC](https://community.homey.app/t/my-new-out-of-the-box-homey-pro-will-not-connect-to-my-wifi/59846/3 "2022-02-06T10:58:07Z")
What @Martijn_Hoogenbosch says… Try disabling 5GHz wifi temporarily. After succesfull connection by Homey, you can enable it again (that worked for me). Also try using Firefox as browser. ---
**Author:** ![Mr.Sol](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mr.sol/32/47946_2.png) [@Mr.Sol](https://community.homey.app/u/Mr.Sol)\ **Post date:** [February 6, 2022, 11:56am UTC](https://community.homey.app/t/my-new-out-of-the-box-homey-pro-will-not-connect-to-my-wifi/59846/4 "2022-02-06T11:56:00Z")
Same problem with ny brand new Homey Pro (one week old). At the initial setup, I didnt see the Wi-Fi SSID, but had to Split 5 GHz and 2.4 GHz with their pen SSID, theb disable all the fancy new functions for the Asus XT8, do the router is like a old 2010 router. Needed also get a new power adapter with more juice. That fixed the somr of problem Wi-Fi connection. I get connected, but Homey Losses connection all the time. Have to disconnect power from homey, reboot Wi-Fi and connect homey to power again. Ive noticed that if I have any apps that Athom created, the Homey Wi-Fi losses connection. But if i remove all Athom apps, homey pro is stable and connected to my Wi-Fi… Thats so wierd that the apps from producers of the product makes the Homey Wi-Fi Crash and not reconnect… Im also wondering if they have changed some hardware in the product, because og the pandemics chip-shortage to have a product to the customers. New chips from an other producer will have impact om stability of the product and its code. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [February 6, 2022, 12:04pm UTC](https://community.homey.app/t/my-new-out-of-the-box-homey-pro-will-not-connect-to-my-wifi/59846/5 "2022-02-06T12:04:42Z")
> [@Mr.Sol](#): > > Same problem with ny brand new Homey Pro (one week old). I get connected… Doesn’t sound like the same problem then. ---
**Author:** ![Mr.Sol](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mr.sol/32/47946_2.png) [@Mr.Sol](https://community.homey.app/u/Mr.Sol)\ **Post date:** [February 6, 2022, 12:34pm UTC](https://community.homey.app/t/my-new-out-of-the-box-homey-pro-will-not-connect-to-my-wifi/59846/6 "2022-02-06T12:34:40Z")
Did a edit, its the same problem at start. And extended the problem after the Ive got it connected (after about 1 day with switching Things on/of on the router)… It shouldnt be so hard to get a unit like this to connect to a Wi-Fi nettwork that has 2.4 and 5 GHz antenas. ---
**Author:** ![rteirlinck](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rteirlinck/32/34328_2.png) [@rteirlinck](https://community.homey.app/u/rteirlinck)\ **Post date:** [February 6, 2022, 1:31pm UTC](https://community.homey.app/t/my-new-out-of-the-box-homey-pro-will-not-connect-to-my-wifi/59846/7 "2022-02-06T13:31:51Z")
After a lot of additional trying: - I can’t switch off only 5 GHz - I reduced the broadcast power for 5GHz to 25% - Then Homey was willing to connect. 🤔 - After putting the 5Hz back to 100% Homey disconneced 😠 😡 - For now I reduced 5GHz power to 50% Hopefully my Wifi throughput for all other sdevices doesn’t drop. This has cost me almost 6-8 hours before I could switch on just my very first lamp. Unbelievable for a Eur 400,- product !! ---
**Author:** ![Martijn\_Hoogenbosch](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijn_hoogenbosch/32/10647_2.png) [@Martijn\_Hoogenbosch](https://community.homey.app/u/Martijn_Hoogenbosch)\ **Post date:** [February 6, 2022, 1:35pm UTC](https://community.homey.app/t/my-new-out-of-the-box-homey-pro-will-not-connect-to-my-wifi/59846/8 "2022-02-06T13:35:14Z")
What’s unbelievable too is not being able to switch off 5ghz. ---
**Author:** ![rteirlinck](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rteirlinck/32/34328_2.png) [@rteirlinck](https://community.homey.app/u/rteirlinck)\ **Post date:** [February 6, 2022, 1:36pm UTC](https://community.homey.app/t/my-new-out-of-the-box-homey-pro-will-not-connect-to-my-wifi/59846/9 "2022-02-06T13:36:27Z")
What I have read somewhere this is because of Mesh !? ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [February 6, 2022, 1:39pm UTC](https://community.homey.app/t/my-new-out-of-the-box-homey-pro-will-not-connect-to-my-wifi/59846/10 "2022-02-06T13:39:50Z")
Looks like it might be possible with a workaround: [https://www.reddit.com/r/orbi/comments/pd2vxg/how\_to\_disable\_5ghz\_wifi\_on\_firmware\_update\_v27322/hapfrl2/](https://www.reddit.com/r/orbi/comments/pd2vxg/how_to_disable_5ghz_wifi_on_firmware_update_v27322/hapfrl2/) ---
**Author:** ![rteirlinck](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rteirlinck/32/34328_2.png) [@rteirlinck](https://community.homey.app/u/rteirlinck)\ **Post date:** [February 6, 2022, 2:09pm UTC](https://community.homey.app/t/my-new-out-of-the-box-homey-pro-will-not-connect-to-my-wifi/59846/11 "2022-02-06T14:09:09Z")
Even at 50% braodcast power for 5GHz Homey disconetted. 😡 Let’s try if 25% will result in a stable connection with Homey and no loss of bandwith for my other devices. 🤞 ---
**Author:** ![Martijn\_Hoogenbosch](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijn_hoogenbosch/32/10647_2.png) [@Martijn\_Hoogenbosch](https://community.homey.app/u/Martijn_Hoogenbosch)\ **Post date:** [February 6, 2022, 2:21pm UTC](https://community.homey.app/t/my-new-out-of-the-box-homey-pro-will-not-connect-to-my-wifi/59846/12 "2022-02-06T14:21:48Z")
That’s no solution, even if it works it’sa bad solution in my opinion ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [February 6, 2022, 2:30pm UTC](https://community.homey.app/t/my-new-out-of-the-box-homey-pro-will-not-connect-to-my-wifi/59846/13 "2022-02-06T14:30:51Z")
Sure, but what’s the alternative? Athom’s not willing (or able) to fix these issues so people have to work around them. ---
**Author:** ![Martijn\_Hoogenbosch](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijn_hoogenbosch/32/10647_2.png) [@Martijn\_Hoogenbosch](https://community.homey.app/u/Martijn_Hoogenbosch)\ **Post date:** [February 6, 2022, 7:02pm UTC](https://community.homey.app/t/my-new-out-of-the-box-homey-pro-will-not-connect-to-my-wifi/59846/14 "2022-02-06T19:02:10Z")
A (better) solution would be to create a dedicated network/ ssid for iot on 2.4 ghz only. I fully agree this is to silly to be real, and silly is putting it mildly. But don’t have any confidence athom is able to solve this and by crippling your normal network, just feels wrong. ---
**Author:** ![Philip\_Montgomery](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/philip_montgomery/32/12434_2.png) [@Philip\_Montgomery](https://community.homey.app/u/Philip_Montgomery)\ **Post date:** [February 7, 2022, 11:03pm UTC](https://community.homey.app/t/my-new-out-of-the-box-homey-pro-will-not-connect-to-my-wifi/59846/15 "2022-02-07T23:03:34Z")
MESH d networks can certainly cause some trouble ---
**Author:** ![Philip\_Montgomery](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/philip_montgomery/32/12434_2.png) [@Philip\_Montgomery](https://community.homey.app/u/Philip_Montgomery)\ **Post date:** [February 7, 2022, 11:04pm UTC](https://community.homey.app/t/my-new-out-of-the-box-homey-pro-will-not-connect-to-my-wifi/59846/16 "2022-02-07T23:04:46Z")
All they had to do was make one with ethernet ---
**Author:** ![Martijn\_Hoogenbosch](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijn_hoogenbosch/32/10647_2.png) [@Martijn\_Hoogenbosch](https://community.homey.app/u/Martijn_Hoogenbosch)\ **Post date:** [February 8, 2022, 3:14am UTC](https://community.homey.app/t/my-new-out-of-the-box-homey-pro-will-not-connect-to-my-wifi/59846/17 "2022-02-08T03:14:34Z")
A decent WiFi implementation would be fine too for me. Roaming, 5ghz, stable…. Shouldn’t be so hard nowadays. ---
**Author:** ![rteirlinck](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rteirlinck/32/34328_2.png) [@rteirlinck](https://community.homey.app/u/rteirlinck)\ **Post date:** [February 8, 2022, 12:36pm UTC](https://community.homey.app/t/my-new-out-of-the-box-homey-pro-will-not-connect-to-my-wifi/59846/18 "2022-02-08T12:36:01Z")
At the moment both Homey and all other equipement seems to work properly with the 25% broadcast power for 5 GHz. That was 100% power ---
**Author:** ![Philip\_Montgomery](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/philip_montgomery/32/12434_2.png) [@Philip\_Montgomery](https://community.homey.app/u/Philip_Montgomery)\ **Post date:** [February 8, 2022, 9:41pm UTC](https://community.homey.app/t/my-new-out-of-the-box-homey-pro-will-not-connect-to-my-wifi/59846/19 "2022-02-08T21:41:04Z")
I wonder how possible it would be to improve the network firmware? ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [February 9, 2022, 6:17am UTC](https://community.homey.app/t/my-new-out-of-the-box-homey-pro-will-not-connect-to-my-wifi/59846/20 "2022-02-09T06:17:52Z")
Unless you’re Athom: not. [Next page](https://community.homey.app/t/my-new-out-of-the-box-homey-pro-will-not-connect-to-my-wifi/59846.md?page=2)