# My new Homey is offline

**URL:** <https://community.homey.app/t/my-new-homey-is-offline/30129>\
**Category:** Questions & Help\
**Created:** [May 20, 2020, 3:57am UTC](https://community.homey.app/t/my-new-homey-is-offline/30129 "2020-05-20T03:57:22Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Jimbeam](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jimbeam/32/16493_2.png) [@Jimbeam](https://community.homey.app/u/Jimbeam)\
**Post date:** [May 20, 2020, 3:57am UTC](https://community.homey.app/t/my-new-homey-is-offline/30129/1 "2020-05-20T03:57:22Z")

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![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/9/9/99739539f8c711f4f0e12a13abd4f47428e08cae.jpeg)

My new Homey is offline and stuck in green pulse.

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**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\
**Post date:** [May 20, 2020, 5:06am UTC](https://community.homey.app/t/my-new-homey-is-offline/30129/2 "2020-05-20T05:06:59Z")

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According to [https://support.athom.com/hc/en-us/articles/360009618514-How-to-interpret-the-feedback-from-Homey-s-LED-ring](https://support.athom.com/hc/en-us/articles/360009618514-How-to-interpret-the-feedback-from-Homey-s-LED-ring) that would be ok.  
If it lasts for several minutes but you where not setting up Homey and restoring (that could take some time then maybe wait an hour) Pull the Plug.  
Just see if it restarts