# My Homey seems pretty broken

**URL:** <https://community.homey.app/t/my-homey-seems-pretty-broken/11386>\
**Category:** Questions & Help\
**Created:** [April 3, 2019, 8:57pm UTC](https://community.homey.app/t/my-homey-seems-pretty-broken/11386 "2019-04-03T20:57:28Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Buztown](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/buztown/32/8475_2.png) [@Buztown](https://community.homey.app/u/Buztown)\
**Post date:** [April 3, 2019, 8:57pm UTC](https://community.homey.app/t/my-homey-seems-pretty-broken/11386/1 "2019-04-03T20:57:28Z")

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Hi all,

My Homey started to sound really wierd last night. It doesn’t seem like it’s going to be ok any time soon. I tried to find the email adress to athom support but couldn’t find it. How can I reach them so that I can get a new device?

Thanks!

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**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\
**Post date:** [April 3, 2019, 9:18pm UTC](https://community.homey.app/t/my-homey-seems-pretty-broken/11386/2 "2019-04-03T21:18:01Z")

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Hi, Welcome!

First Unplug Homey,  
and look if you have an other USB adapter 5 Volt 2A (or ~2000mA) more is no problem.  
Try that one, if that works  
submit an Support request here: [https://support.athom.com/hc/en-us/articles/360015784034-Submit-a-support-request](https://support.athom.com/hc/en-us/articles/360015784034-Submit-a-support-request) (using the link to the form on that page)

Will probably be fixed soon…

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**Author:** ![Buztown](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/buztown/32/8475_2.png) [@Buztown](https://community.homey.app/u/Buztown)\
**Post date:** [April 4, 2019, 12:48pm UTC](https://community.homey.app/t/my-homey-seems-pretty-broken/11386/3 "2019-04-04T12:48:55Z")

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Ok, I will try that.

Thanks for your help!

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**Author:** ![PetervdK](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/petervdk/32/20669_2.png) [@PetervdK](https://community.homey.app/u/PetervdK)\
**Post date:** [April 4, 2019, 6:09pm UTC](https://community.homey.app/t/my-homey-seems-pretty-broken/11386/4 "2019-04-04T18:09:27Z")

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Psst, happy? Then click on the heart… 😇👍

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**Author:** ![PetervdK](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/petervdk/32/20669_2.png) [@PetervdK](https://community.homey.app/u/PetervdK)\
**Post date:** [April 6, 2019, 9:47am UTC](https://community.homey.app/t/my-homey-seems-pretty-broken/11386/5 "2019-04-06T09:47:28Z")

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I meant for Dijker’s post… He directed you in the right direction… 😄

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**Author:** ![Buztown](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/buztown/32/8475_2.png) [@Buztown](https://community.homey.app/u/Buztown)\
**Post date:** [April 6, 2019, 10:00am UTC](https://community.homey.app/t/my-homey-seems-pretty-broken/11386/6 "2019-04-06T10:00:20Z")

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Haha, I liked his comment too. I like so many things, and persons. 😃