# My Homey restarts on its own

**URL:** <https://community.homey.app/t/my-homey-restarts-on-its-own/75245>\
**Category:** Devices\
**Created:** [January 17, 2023, 10:29pm UTC](https://community.homey.app/t/my-homey-restarts-on-its-own/75245 "2023-01-17T22:29:05Z")\
**Posts on this page:** 1\
**Showing post:** 6

<div class="post-metadata">

**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [January 20, 2023, 5:11pm UTC](https://community.homey.app/t/my-homey-restarts-on-its-own/75245/6 "2023-01-20T17:11:52Z")

</div>

I thinks it’s best to inform Athom, if you didn’t already.  
You can create a diagnostics report up front (gets explained when you follow the link), so maybe the team can discover anything odd.

> **[Submitting a support request](https://support.homey.app/hc/en-us/articles/360015784034-Submitting-a-support-request)**
>
> If you are encountering problems and need support, you can request support via our support desk.
> Contacting support
> 
> Make sure you gather as much information as possible, this will help the support...

One thing you can do after that, perform a so-called [Full Software Download](https://community.homey.app/t/specific-zigbee-devices-dont-work-after-a-power-loss-now-what/75324/2)

---

_[View the full topic](https://community.homey.app/t/my-homey-restarts-on-its-own/75245)._