# My Homey keeps crashing **URL:** \ **Category:** Questions & Help\ **Created:** [July 11, 2020, 12:34pm UTC](https://community.homey.app/t/my-homey-keeps-crashing/32273 "2020-07-11T12:34:54Z")\ **Posts on this page:** 1\ **Showing post:** 14
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [July 11, 2020, 3:49pm UTC](https://community.homey.app/t/my-homey-keeps-crashing/32273/14 "2020-07-11T15:49:19Z")
> [@Ronal](#): > > You mean the fact that the network is indicated as offline is normal behaviour even if it’s online? Will Homey fix this? Seems like I’ve had this problem long enough. It’s not normal, but it happens to a lot of people, so it is a known problem. I don’t think anyone has ever come up with a definitive answer on why this is happening (mostly because Homey is basically a black box, so you don’t get to see what happens inside). Homey has just proven itself to be very sensitive to network/WiFi circumstances changing and/or interference. Whereas most devices (even €2 ESP8266’s) have no problems with that, Homey in particular seems to get “lost” very quickly. Sometimes it resolves itself, sometimes you need to reboot Homey to get it to work properly again. This problem is (or should be) known to Athom because it has existed since firmware v2, which was released about 18 months ago. Either they can’t fix it, or they don’t give it much of a priority. This is one of the reasons why a lot of people reboot their Homey on a daily basis. > [@](#): > > Also, do you know how to contact technical support You can do that from here: [https://support.athom.com/hc/en-us/articles/360015784034-Submit-a-support-request](https://support.athom.com/hc/en-us/articles/360015784034-Submit-a-support-request) --- _[View the full topic](https://community.homey.app/t/my-homey-keeps-crashing/32273)._