# My Homey 2016-2019 not working **URL:** \ **Category:** Questions & Help\ **Created:** [December 7, 2024, 12:36am UTC](https://community.homey.app/t/my-homey-2016-2019-not-working/123006 "2024-12-07T00:36:29Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Jim\_Crosthwaite](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jim_crosthwaite/32/120849_2.png) [@Jim\_Crosthwaite](https://community.homey.app/u/Jim_Crosthwaite)\ **Post date:** [December 7, 2024, 12:36am UTC](https://community.homey.app/t/my-homey-2016-2019-not-working/123006/1 "2024-12-07T00:36:29Z")
My Homey 2016-2019 is frozen. does not work. Ring is coloured blue and constant (not rotating). If I turn the unit upside down it does nothing! Is there something else I can do to reset it? ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [December 7, 2024, 1:43am UTC](https://community.homey.app/t/my-homey-2016-2019-not-working/123006/2 "2024-12-07T01:43:14Z")
Hi Jim, and welcome. Did you replace the power brick (and USB cable) already? (The original one can degrade over time). Just turning it upside down won’t help I expect. You’ll have to power up, and flip it after a minute to activate recovery mode. Don’t wait for a voice, just use the “Add new Homey” from the app. I’d recommend to report it to homey.app/support as well. ---
**Author:** ![Jim\_Crosthwaite](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jim_crosthwaite/32/120849_2.png) [@Jim\_Crosthwaite](https://community.homey.app/u/Jim_Crosthwaite)\ **Post date:** [December 8, 2024, 12:31am UTC](https://community.homey.app/t/my-homey-2016-2019-not-working/123006/3 "2024-12-08T00:31:29Z")
Thanks Peter, I have changed the power supply but could try changing the cable. The homey app can no longer see the homey device so I can’t confugure it…