# My home keeps go offline **URL:** \ **Category:** Questions & Help\ **Created:** [September 21, 2021, 2:28pm UTC](https://community.homey.app/t/my-home-keeps-go-offline/52028 "2021-09-21T14:28:44Z")\ **Posts on this page:** 17\ **Page:** 1
**Author:** ![Oren\_Malki](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/oren_malki/32/13766_2.png) [@Oren\_Malki](https://community.homey.app/u/Oren_Malki)\ **Post date:** [September 21, 2021, 2:28pm UTC](https://community.homey.app/t/my-home-keeps-go-offline/52028/1 "2021-09-21T14:28:44Z")
Work for few minuts and than go offline Any idea way? ![Screenshot_20210921-172712_Homey](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/d/7/d7bf7f46314a1dacc0bae72287f904f1e17d11f5.jpeg) #update Now he dont start at all… #update 2 Now he turn on and started, what to do? Anyway to back up all my flows? ---
**Author:** ![JPe4619](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jpe4619/32/9017_2.png) [@JPe4619](https://community.homey.app/u/JPe4619)\ **Post date:** [September 21, 2021, 3:52pm UTC](https://community.homey.app/t/my-home-keeps-go-offline/52028/2 "2021-09-21T15:52:32Z")
Try replacing the powerplug ( 5 volt min 2Amp ) ---
**Author:** ![Oren\_Malki](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/oren_malki/32/13766_2.png) [@Oren\_Malki](https://community.homey.app/u/Oren_Malki)\ **Post date:** [September 21, 2021, 4:06pm UTC](https://community.homey.app/t/my-home-keeps-go-offline/52028/3 "2021-09-21T16:06:11Z")
I use the original power supply homey provided… U think its may be defective? ---
**Author:** ![JPe4619](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jpe4619/32/9017_2.png) [@JPe4619](https://community.homey.app/u/JPe4619)\ **Post date:** [September 21, 2021, 4:08pm UTC](https://community.homey.app/t/my-home-keeps-go-offline/52028/4 "2021-09-21T16:08:23Z")
That has happend to many Homey users. ---
**Author:** ![Oren\_Malki](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/oren_malki/32/13766_2.png) [@Oren\_Malki](https://community.homey.app/u/Oren_Malki)\ **Post date:** [September 21, 2021, 4:21pm UTC](https://community.homey.app/t/my-home-keeps-go-offline/52028/5 "2021-09-21T16:21:05Z")
U mean in the last few days? ---
**Author:** ![JPe4619](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jpe4619/32/9017_2.png) [@JPe4619](https://community.homey.app/u/JPe4619)\ **Post date:** [September 21, 2021, 4:25pm UTC](https://community.homey.app/t/my-home-keeps-go-offline/52028/6 "2021-09-21T16:25:48Z")
Going on for years already. ---
**Author:** ![Oren\_Malki](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/oren_malki/32/13766_2.png) [@Oren\_Malki](https://community.homey.app/u/Oren_Malki)\ **Post date:** [September 21, 2021, 4:38pm UTC](https://community.homey.app/t/my-home-keeps-go-offline/52028/7 "2021-09-21T16:38:00Z")
And what? Need to replace my homey? ---
**Author:** ![JPe4619](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jpe4619/32/9017_2.png) [@JPe4619](https://community.homey.app/u/JPe4619)\ **Post date:** [September 21, 2021, 4:46pm UTC](https://community.homey.app/t/my-home-keeps-go-offline/52028/8 "2021-09-21T16:46:38Z")
Gave my advice already: Try replacing the powerplug ( 5 volt, min. 2 Amp ) ---
**Author:** ![xAPPO](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/xappo/32/13726_2.png) [@xAPPO](https://community.homey.app/u/xAPPO)\ **Post date:** [September 21, 2021, 4:48pm UTC](https://community.homey.app/t/my-home-keeps-go-offline/52028/9 "2021-09-21T16:48:45Z")
I have a few Homey’s here and they seem to alternate as to which are online at any one time. This has only just started recently. They are not dropping on and off of WiFi. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [September 21, 2021, 9:42pm UTC](https://community.homey.app/t/my-home-keeps-go-offline/52028/10 "2021-09-21T21:42:28Z")
Try disabling dualmode on your wifi system. Homey (and lots of wifi ebabled domotica stuff) doesn’t like 5GHz combined with 2,4GHz; so if possible, use a 2,4GHz SSID for Homey. With the [Net Scan app](https://community.homey.app/t/netscan-version-2-0-2-and-test-2-0-4/47454), you can monitor your wifi router f.i., and let it log on/offline statusses, or even restart Homey. Something like: ---
**Author:** ![Oren\_Malki](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/oren_malki/32/13766_2.png) [@Oren\_Malki](https://community.homey.app/u/Oren_Malki)\ **Post date:** [September 23, 2021, 10:44am UTC](https://community.homey.app/t/my-home-keeps-go-offline/52028/11 "2021-09-23T10:44:31Z")
Just update… Since 2 days ago Homey stay online and working fine Guess it worked out by itself 😕 😕 Is there anyway to backup my homey flow? ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [September 23, 2021, 11:32am UTC](https://community.homey.app/t/my-home-keeps-go-offline/52028/12 "2021-09-23T11:32:23Z")
Backup donate-ware by @Dijker: [https://homeybackup.web.app/login/](https://homeybackup.web.app/login/) Athom Homey Pro to Cloud Backup €1,- / month or €10,- / year. > **[How do Homey Cloud Backups work?](https://support.athom.com/hc/en-us/articles/360010668340-How-do-Homey-Cloud-Backups-work-)** > > This functionality is available as of Homey v4.0. > Homey Cloud Backups automatically creates a backup of Homey every night, and is available for all Homey+ subscribers. > Homey Cloud Backups is availa... ---
**Author:** ![Oren\_Malki](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/oren_malki/32/13766_2.png) [@Oren\_Malki](https://community.homey.app/u/Oren_Malki)\ **Post date:** [September 23, 2021, 8:38pm UTC](https://community.homey.app/t/my-home-keeps-go-offline/52028/13 "2021-09-23T20:38:09Z")
ohh nice i didnt know this possible just did backup now thankyou ! ---
**Author:** ![Tom\_De\_Vries](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tom_de_vries/32/17192_2.png) [@Tom\_De\_Vries](https://community.homey.app/u/Tom_De_Vries)\ **Post date:** [September 26, 2021, 3:02pm UTC](https://community.homey.app/t/my-home-keeps-go-offline/52028/14 "2021-09-26T15:02:31Z")
Powerplug most common problem. Next to that router/network problem. I got many devices and my TP-Link just can’t handle it, it needs an occasional reboot (daily). So if you reboot the router without touching the homey and it gets back online, than check your router/network. Limit devices/replace router etc. Myself am considering building my own again, perhaps with a raspberry pi. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [September 26, 2021, 3:09pm UTC](https://community.homey.app/t/my-home-keeps-go-offline/52028/15 "2021-09-26T15:09:23Z")
> [@Tom\_De\_Vries](#): > > So if you reboot the router without touching the homey and it gets back online, than check your router/network. Or reboot Homey and see if it gets back online. ---
**Author:** ![Tom\_De\_Vries](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tom_de_vries/32/17192_2.png) [@Tom\_De\_Vries](https://community.homey.app/u/Tom_De_Vries)\ **Post date:** [September 26, 2021, 3:41pm UTC](https://community.homey.app/t/my-home-keeps-go-offline/52028/16 "2021-09-26T15:41:54Z")
Routers use caching when the load is high it gets too full. Rebooting Homey means pull the plug, since he sees offline message, this reboot will with an overworked router get access back, but this example with rebooting the Homey is solving the symptom but not the problem: router. I got multiple routers at home, I put Homey in reset mode (upsidedown for 10 seconds) to connect Homey to a different router and everything improved. Still it’s a workaround, I need a better router option. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [September 26, 2021, 3:51pm UTC](https://community.homey.app/t/my-home-keeps-go-offline/52028/17 "2021-09-26T15:51:03Z")
Even the routers I had 20 years ago were able to handle dozens of devices, so I have no idea what you mean with “it gets too full”. If you have a very small DHCP pool you may run into issues, but that should be easily fixable.