# My Bridge does not start up at all

**URL:** <https://community.homey.app/t/my-bridge-does-not-start-up-at-all/78203>\
**Category:** Questions & Help\
**Tags:** homey-bridge\
**Created:** [March 22, 2023, 8:48am UTC](https://community.homey.app/t/my-bridge-does-not-start-up-at-all/78203 "2023-03-22T08:48:13Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Geir74](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/geir74/32/72970_2.png) [@Geir74](https://community.homey.app/u/Geir74)\
**Post date:** [March 22, 2023, 8:48am UTC](https://community.homey.app/t/my-bridge-does-not-start-up-at-all/78203/1 "2023-03-22T08:48:13Z")

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Hello, I might be stupid, but shouldn’t my bridge start up when connected to power?  
I’ve tried different power sources and cables. I tried to open a ticket via developer tools, but the button “start ticket” is not there.

Is there a better place to get support?

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**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [March 22, 2023, 3:46pm UTC](https://community.homey.app/t/my-bridge-does-not-start-up-at-all/78203/2 "2023-03-22T15:46:47Z")

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Hello,

It is not really hidden

 ![signal-2023-03-22-164326_002](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/a/4/a472a9a9864d9c534c77c5e2c338da90d5ac5fa7.jpeg)

hit ‘(?) Support’

 ![signal-2023-03-22-164326_003](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/d/0/d0f1c6556eb170fb370329fcff8a5d920469b856.jpeg)

Or:

> [@\[HOWTO\] Get in contact with Athom / Customer Support](https://community.homey.app/t/howto-get-in-contact-with-athom-customer-support/68968):
>
> This is a very Frequently Asked Question, so here’s the howto get in contact with Athom support: Go to [https://homey.app/en-us/support/](https://homey.app/en-us/support/) Note Depending on the category you picked, there’s a non-skippable field called “Homey Diagnostic Report ID”; When you don’t have or need one, just enter None or a dash or the like:

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**Author:** ![Geir74](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/geir74/32/72970_2.png) [@Geir74](https://community.homey.app/u/Geir74)\
**Post date:** [March 24, 2023, 11:14am UTC](https://community.homey.app/t/my-bridge-does-not-start-up-at-all/78203/3 "2023-03-24T11:14:51Z")

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Thank you, I had found those, but they weren’t working for me. Got it sorted now.