# Mobile app not loading

**URL:** https://community.homey.app/t/mobile-app-not-loading/150667
**Category:** Questions & Help
**Tags:** homey-pro
**Created:** [February 6, 2026, 7:19am UTC](https://community.homey.app/t/mobile-app-not-loading/150667 "2026-02-06T07:19:04Z")
**Posts on this page:** 5
**Page:** 1

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### Author: ![Ronwell](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ronwell/32/46980_2.png) [@Ronwell](https://community.homey.app/u/Ronwell)
#### Post date: [February 6, 2026, 7:19am UTC](https://community.homey.app/t/mobile-app-not-loading/150667/1 "2026-02-06T07:19:04Z")

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since the latest mobile update 9.7.0

I get these screens and have to force close, logout and back in several times

 ![2026-01-29 12.36.48](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/0/3/036e585682c2a8f7a326fe071e8665b633ecf850.jpeg)

 ![2026-02-06 07.22.40](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/e/7/e741f2772411f06838346d1e480473642adbbea3.jpeg)

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### Author: ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)
#### Post date: [February 6, 2026, 8:12am UTC](https://community.homey.app/t/mobile-app-not-loading/150667/2 "2026-02-06T08:12:03Z")

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[https://support.homey.app/hc/en-us/articles/360015784034-Submitting-a-support-request](https://support.homey.app/hc/en-us/articles/360015784034-Submitting-a-support-request)

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### Author: ![smarthomesven](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/smarthomesven/32/79712_2.png) [@smarthomesven](https://community.homey.app/u/smarthomesven)
#### Post date: [February 6, 2026, 9:07am UTC](https://community.homey.app/t/mobile-app-not-loading/150667/3 "2026-02-06T09:07:04Z")

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roleIds is a property that comes from the request for account information from `api.athom.com`. I think your account has an issue where it doesn’t have roleIds.

Have you verified your email address at [accounts.athom.com](http://accounts.athom.com)?

Also, it might help to clear the cache for the Homey app in your phone’s settings.

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### Author: ![Ronwell](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ronwell/32/46980_2.png) [@Ronwell](https://community.homey.app/u/Ronwell)
#### Post date: [February 6, 2026, 9:49pm UTC](https://community.homey.app/t/mobile-app-not-loading/150667/4 "2026-02-06T21:49:29Z")

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I’v have contacted support, so far they are just getting me to do the usual, clear data, uninstall etc. nothing working yet

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### Author: ![Ronwell](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ronwell/32/46980_2.png) [@Ronwell](https://community.homey.app/u/Ronwell)
#### Post date: [February 6, 2026, 9:52pm UTC](https://community.homey.app/t/mobile-app-not-loading/150667/5 "2026-02-06T21:52:40Z")

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clearing the cache has made no difference, neither does removing and re installing etc. I can still access homey from the web app, I am also having the same issue on my android wall pannel