# Missing factory reset button Homey Pro 2023 / Zigbee repair issues **URL:** \ **Category:** Questions & Help\ **Tags:** homey-pro\ **Created:** [September 6, 2023, 6:39pm UTC](https://community.homey.app/t/missing-factory-reset-button-homey-pro-2023-zigbee-repair-issues/88934 "2023-09-06T18:39:04Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![svergie2](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/svergie2/32/79578_2.png) [@svergie2](https://community.homey.app/u/svergie2)\ **Post date:** [September 6, 2023, 6:39pm UTC](https://community.homey.app/t/missing-factory-reset-button-homey-pro-2023-zigbee-repair-issues/88934/1 "2023-09-06T18:39:04Z")
Hello I just got my Homey Pro and i’m experiencing issues with repairing my zigbee devices. When i try to repair the device it just says that an error occured. I can add a new zigbee device just fine. I migrated a backup from my previous Homey Pro 2019. I installed RC10 after a post in the forum, but the issue still persists. So at this point i’d like to factory reset the brand new Homey, but to my surprise there’s no SIM-eject tool that’s long enough to reach the reset button (i’ve tried several). There’s also a glow coming from the reset hole, am i missing the button or does yours glow too? ![Skärmavbild 2023-09-06 kl. 20.38.18](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/c/6/c6394e66971246aaa0e0fea8419131a611693ba8.jpeg) ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [September 6, 2023, 6:44pm UTC](https://community.homey.app/t/missing-factory-reset-button-homey-pro-2023-zigbee-repair-issues/88934/2 "2023-09-06T18:44:08Z")
10 mm minimal [Homey Pro (Early 2023) Resetten - #2 by Dijker](https://community.homey.app/t/homey-pro-early-2023-resetten/88324/2) Maybe use a paperclip And yes both have the light coming thru ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [September 6, 2023, 6:47pm UTC](https://community.homey.app/t/missing-factory-reset-button-homey-pro-2023-zigbee-repair-issues/88934/3 "2023-09-06T18:47:21Z")
The LED is strange but are you sure your pin is really long enough, eg. 10 mm and you didn’t reach microswitch, hit solid ground/LED instead ? ---
**Author:** ![andrew\_powell](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/andrew_powell/32/68976_2.png) [@andrew\_powell](https://community.homey.app/u/andrew_powell)\ **Post date:** [September 6, 2023, 7:09pm UTC](https://community.homey.app/t/missing-factory-reset-button-homey-pro-2023-zigbee-repair-issues/88934/4 "2023-09-06T19:09:47Z")
I tried this on mine but nothing, tried a few times but still couldn’t reset .now returning to Amazon. Sure it would of been a great device but failed miserably ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [September 6, 2023, 7:32pm UTC](https://community.homey.app/t/missing-factory-reset-button-homey-pro-2023-zigbee-repair-issues/88934/5 "2023-09-06T19:32:26Z")
> [@andrew\_powell](#): > > I tried this on mine but nothing You have tried what exactly, 10mm and longer pin and you hit no micro-switch / no click sound ? ---
**Author:** ![svergie2](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/svergie2/32/79578_2.png) [@svergie2](https://community.homey.app/u/svergie2)\ **Post date:** [September 6, 2023, 8:00pm UTC](https://community.homey.app/t/missing-factory-reset-button-homey-pro-2023-zigbee-repair-issues/88934/6 "2023-09-06T20:00:18Z")
Thanks, the tool i was using was 7mm long. I had to use some cable insulation, i didn’t have anything else that would fit in the hole. This also fixed my issue with zigbee repairing! Thanks again!