# Missing devices and failing apps

**URL:** <https://community.homey.app/t/missing-devices-and-failing-apps/92659>\
**Category:** Questions & Help\
**Tags:** app, homey-pro\
**Created:** [October 23, 2023, 10:39pm UTC](https://community.homey.app/t/missing-devices-and-failing-apps/92659 "2023-10-23T22:39:03Z")\
**Posts on this page:** 1\
**Showing post:** 3

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**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [October 24, 2023, 1:41am UTC](https://community.homey.app/t/missing-devices-and-failing-apps/92659/3 "2023-10-24T01:41:58Z")

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I hope you also filed a ticket @ [Support | Homey](https://homey.app/support) as well?  
First thing I think of is indeed to factory reset the thing, and read back a _ **cloud backup** _. A local backup reads your system back 1:1 so that won’t change much like you wrote already

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_[View the full topic](https://community.homey.app/t/missing-devices-and-failing-apps/92659)._