# Message: "An error occurred while loading the image"

**URL:** <https://community.homey.app/t/message-an-error-occurred-while-loading-the-image/143992>\
**Category:** Questions & Help\
**Created:** [October 10, 2025, 7:45pm UTC](https://community.homey.app/t/message-an-error-occurred-while-loading-the-image/143992 "2025-10-10T19:45:51Z")\
**Posts on this page:** 1\
**Page:** 1

<div class="post-metadata">

**Author:** ![Dominique\_Vanhessche](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dominique_vanhessche/32/17154_2.png) [@Dominique\_Vanhessche](https://community.homey.app/u/Dominique_Vanhessche)\
**Post date:** [October 10, 2025, 7:45pm UTC](https://community.homey.app/t/message-an-error-occurred-while-loading-the-image/143992/1 "2025-10-10T19:45:51Z")

</div>

Whenever I open a device on my laptop that uses an image, I get the message “An error occurred while loading the image” when I close it.

What’s the reason for this, and how can I prevent it?

 ![Afbeelding van WhatsApp op 2025-10-10 om 10.41.29_6a91df71](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/e/3/e38653387c88f33a30f2a054510fee375d5bf50b.jpeg)