# Meross App Support **URL:** \ **Category:** Apps\ **Tags:** homey-pro\ **Created:** [August 2, 2023, 10:45am UTC](https://community.homey.app/t/meross-app-support/85817 "2023-08-02T10:45:10Z")\ **Posts on this page:** 20\ **Page:** 12
**Author:** ![Doekse](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/doekse/32/109415_2.png) [@Doekse](https://community.homey.app/u/Doekse)\ **Post date:** [June 17, 2025, 9:24am UTC](https://community.homey.app/t/meross-app-support/85817/224 "2025-06-17T09:24:23Z")
You can tell them that we are in touch with Harvey Hu from their business development team šŸ˜‰ Often these companies are large and the support team isnā€™t always up-to-speed on all projects of course šŸ˜… ---
**Author:** ![loy80y](https://avatars.discourse-cdn.com/v4/letter/l/34f0e0/32.png) [@loy80y](https://community.homey.app/u/loy80y)\ **Post date:** [June 17, 2025, 9:27am UTC](https://community.homey.app/t/meross-app-support/85817/225 "2025-06-17T09:27:38Z")
I thought that would be the case. Iā€™ll wait for them to respond first and Iā€™ll let them know then. Thanks! ---
**Author:** ![loy80y](https://avatars.discourse-cdn.com/v4/letter/l/34f0e0/32.png) [@loy80y](https://community.homey.app/u/loy80y)\ **Post date:** [June 17, 2025, 9:35am UTC](https://community.homey.app/t/meross-app-support/85817/226 "2025-06-17T09:35:57Z")
I donā€™t have the msg200 but I suspect it will work fine since itā€™s a supported device from what I can see. I have the msg100 and had no issues so far. Iā€™ve been using it for approx a year now with homey. ---
**Author:** ![loy80y](https://avatars.discourse-cdn.com/v4/letter/l/34f0e0/32.png) [@loy80y](https://community.homey.app/u/loy80y)\ **Post date:** [June 18, 2025, 4:30am UTC](https://community.homey.app/t/meross-app-support/85817/227 "2025-06-18T04:30:13Z")
Meross support eventually asked around themselves and found out it is Harvey Hu. ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/1/c/1c1942cb1e25d97f0bf18031c8565ae77b499a29.png) Not sure why this person responded with that last line either. I already admitted that it was my configuration of restarting the app too frequently cause the high frequency of the logins. I made it very clear but oh well. Issue for me is sorted and will keep that in mind. I suspect once the official app is released it will also have some login limits. ---
**Author:** ![Uli\_Schurr](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/uli_schurr/32/114845_2.png) [@Uli\_Schurr](https://community.homey.app/u/Uli_Schurr)\ **Post date:** [June 16, 2025, 8:22am UTC](https://community.homey.app/t/meross-app-support/85817/228 "2025-06-16T08:22:21Z")
I am search for an opportunity to link my (many) MEROSS MSS305 to homey pro. Is there any option/ workaround, as the MEROSS app does not support the MSS305 ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [June 16, 2025, 12:39pm UTC](https://community.homey.app/t/meross-app-support/85817/229 "2025-06-16T12:39:19Z")
> [@Uli\_Schurr](#): > > MEROSS MSS305 The mobile app really looks like the Tuya Smart app. You can try to pair it with the Tuya Smart app. If that succeeds, you can add it to Homey using the Tuya Cloud community app. If it doesnā€™t succeed, request for support with the developer, contact info: Meross app page @ homey.app store ---
**Author:** ![Uli\_Schurr](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/uli_schurr/32/114845_2.png) [@Uli\_Schurr](https://community.homey.app/u/Uli_Schurr)\ **Post date:** [June 18, 2025, 5:36am UTC](https://community.homey.app/t/meross-app-support/85817/230 "2025-06-18T05:36:41Z")
Sadly, it does not work. I will try the Meross developer, but I read several posts that he/ she is not active anymore ---
**Author:** ![Uli\_Schurr](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/uli_schurr/32/114845_2.png) [@Uli\_Schurr](https://community.homey.app/u/Uli_Schurr)\ **Post date:** [June 18, 2025, 6:15am UTC](https://community.homey.app/t/meross-app-support/85817/231 "2025-06-18T06:15:26Z")
The email of the MEROSS app developer does not exist anymore - according to the message I receive, if I write a email ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [June 18, 2025, 12:48pm UTC](https://community.homey.app/t/meross-app-support/85817/232 "2025-06-18T12:48:44Z")
Yeah the complete domain of the developerā€™s support email is non-existentā€¦ Apparently thereā€™s plans for an ā€œofficialā€ app > [@Meross App Support](https://community.homey.app/t/meross-app-support/85817/224): > > You can tell them that we are in touch with Harvey Hu from their business development team wink Often these companies are large and the support team isnā€™t always up-to-speed on all projects of course sweat_smile ---
**Author:** ![Marcus\_Bitterling](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marcus_bitterling/32/80103_2.png) [@Marcus\_Bitterling](https://community.homey.app/u/Marcus_Bitterling)\ **Post date:** [June 18, 2025, 2:38pm UTC](https://community.homey.app/t/meross-app-support/85817/233 "2025-06-18T14:38:50Z")
You could also try the SmartThings app and add Meross as a linked service. If your devices show up in the SmartThings app you can add them to Homey. Obviously you must also add the SmartThings app to Homey as well. ---
**Author:** ![Uli\_Schurr](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/uli_schurr/32/114845_2.png) [@Uli\_Schurr](https://community.homey.app/u/Uli_Schurr)\ **Post date:** [June 19, 2025, 4:46am UTC](https://community.homey.app/t/meross-app-support/85817/234 "2025-06-19T04:46:58Z")
Thanks. Do you have any indication, when this might happen? ---
**Author:** ![Uli\_Schurr](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/uli_schurr/32/114845_2.png) [@Uli\_Schurr](https://community.homey.app/u/Uli_Schurr)\ **Post date:** [June 19, 2025, 4:49am UTC](https://community.homey.app/t/meross-app-support/85817/235 "2025-06-19T04:49:03Z")
I tried this with all 3 available smartthings apps, but in no case I could see the devices in homey, when searching for them in the homey smarttings app. All are visible in the smartthings app. ---
**Author:** ![Marcus\_Bitterling](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marcus_bitterling/32/80103_2.png) [@Marcus\_Bitterling](https://community.homey.app/u/Marcus_Bitterling)\ **Post date:** [June 20, 2025, 5:36pm UTC](https://community.homey.app/t/meross-app-support/85817/236 "2025-06-20T17:36:56Z")
Strange. Working fine for meā€¦ ---
**Author:** ![Uli\_Schurr](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/uli_schurr/32/114845_2.png) [@Uli\_Schurr](https://community.homey.app/u/Uli_Schurr)\ **Post date:** [June 22, 2025, 8:49am UTC](https://community.homey.app/t/meross-app-support/85817/237 "2025-06-22T08:49:51Z")
Which setup do you use? ---
**Author:** ![Marcus\_Bitterling](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marcus_bitterling/32/80103_2.png) [@Marcus\_Bitterling](https://community.homey.app/u/Marcus_Bitterling)\ **Post date:** [June 24, 2025, 2:38pm UTC](https://community.homey.app/t/meross-app-support/85817/238 "2025-06-24T14:38:38Z")
I added Meross in SmartThings app as a linked service. My devices then show up in the SmartThings app. Then I add them in Homey using this SmartThings Community app. ![IMG_5017](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/2/d/2d403b3313c67b28991ec2a37297827153d225da.jpeg) ---
**Author:** ![dferch](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dferch/32/82976_2.png) [@dferch](https://community.homey.app/u/dferch)\ **Post date:** [June 25, 2025, 5:53am UTC](https://community.homey.app/t/meross-app-support/85817/239 "2025-06-25T05:53:43Z")
I tested the SmartThings integration with Meross devices some weeks ago. And yes, itā€™s working. But thereā€™s a delay for switching on/off lights up to 10 seconds. My wife isnā€™t amused about this šŸ˜® and I switched back to the old Meross app. The app uses local connection and light is instant on/off (but of course with wrong colors, temperature, ā€¦). But maybe itā€™s a solution for others. And I donā€™t know if this is faster, if youā€™re using a SmartThings hub in your household. Iā€™m using SmartThings Cloud only. ---
**Author:** ![Uli\_Schurr](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/uli_schurr/32/114845_2.png) [@Uli\_Schurr](https://community.homey.app/u/Uli_Schurr)\ **Post date:** [June 27, 2025, 8:52pm UTC](https://community.homey.app/t/meross-app-support/85817/241 "2025-06-27T20:52:30Z")
Ok, i will try again ---
**Author:** ![ugrbnk](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ugrbnk/32/145764_2.png) [@ugrbnk](https://community.homey.app/u/ugrbnk)\ **Post date:** [August 25, 2025, 7:32pm UTC](https://community.homey.app/t/meross-app-support/85817/242 "2025-08-25T19:32:45Z")
Hello, is there a way to add the Meross MOD150 oil diffuser? ---
**Author:** ![Sudden](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sudden/32/80641_2.png) [@Sudden](https://community.homey.app/u/Sudden)\ **Post date:** [August 26, 2025, 10:25am UTC](https://community.homey.app/t/meross-app-support/85817/243 "2025-08-26T10:25:47Z")
Hi, After a few emails back and forth with Meross, I received the answer below. From their response, it seems there may be a communication misunderstanding, it sounds like Meross considers their part delivered and is now waiting for Homey to provide a solution. Answer from Meross: Hi JS Thanks for the info. I contacted our colleague Harvey Hu, and he confirmed that they are talking about this project, but the Homey team is in charge of the integration or support work for this project; we are not deeply involved in this project. In this case, if you want to know the progress or encounter any problems when using the API, please contact the Homey team directly for help. Have a nice day! Best regards, Alicia Meross Customer Support Official Website: [www.meross.com](https://www.meross.com/) Official Store: [shop.meross.com](https://shop.meross.com/) Official FAQ: [meross.com/support](https://www.meross.com/support) ---
**Author:** ![Doekse](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/doekse/32/109415_2.png) [@Doekse](https://community.homey.app/u/Doekse)\ **Post date:** [August 26, 2025, 2:01pm UTC](https://community.homey.app/t/meross-app-support/85817/244 "2025-08-26T14:01:53Z")
Youā€™re right, Meross isnā€™t building the integration themselves, thatā€™s our responsibility in this case. Meross is, however, providing the APIs and documentation we need to interface with their devices. Right now, weā€™re working on ensuring that the official app: - Lists all currently available Matter devices, and - Supports the first two devices on their new cloud API: the MSG100 and MSG200 garage door openers. A sneak peek: ![meross devices](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/e/b/eb1281dccaa1b5dad63372b433c0f7d420b59c90.png) Other devices arenā€™t yet available through their API, but Meross has assured us that support will be expanded in the future. To recap: Homey is developing the official integration, while Meross provides the APIs and documentation needed to make it possible šŸ˜‰ [Previous page](https://community.homey.app/t/meross-app-support/85817.md?page=11) [Next page](https://community.homey.app/t/meross-app-support/85817.md?page=13)