# Melcloud keeps turning my heat pump off **URL:** \ **Category:** Questions & Help\ **Created:** [November 7, 2024, 7:33am UTC](https://community.homey.app/t/melcloud-keeps-turning-my-heat-pump-off/119939 "2024-11-07T07:33:42Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Tiwas](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tiwas/32/10066_2.png) [@Tiwas](https://community.homey.app/u/Tiwas)\ **Post date:** [November 7, 2024, 7:33am UTC](https://community.homey.app/t/melcloud-keeps-turning-my-heat-pump-off/119939/1 "2024-11-07T07:33:42Z")
Hi. Does anyone know why my melcloud might be turning my heat pump off? Going into the app everything seems fine. The temp’s set correctly, the speed, the vanes etc etc - but still, every now and then it will turn my heat pump off. Not sure why it’s even meddling. As far as I know there are no set schedules or anything in it. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [November 7, 2024, 8:20am UTC](https://community.homey.app/t/melcloud-keeps-turning-my-heat-pump-off/119939/2 "2024-11-07T08:20:03Z")
If you see something like “Device turned off by APPNAME” in the timeline, the action is usually caused by an external reason and the app only reported the action. It’s very confusing since most people think the app itself turned off the device for no reason. ---
**Author:** ![Tiwas](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tiwas/32/10066_2.png) [@Tiwas](https://community.homey.app/u/Tiwas)\ **Post date:** [November 7, 2024, 8:31am UTC](https://community.homey.app/t/melcloud-keeps-turning-my-heat-pump-off/119939/3 "2024-11-07T08:31:35Z")
Yes, I know. This is the Melcloud service itself, not the homey app. My question is if anyone knows how to make melcloud lose all will to live and just serve to please homey 🙂