# MELCloud Ecodan dongle & connection to internet

**URL:** <https://community.homey.app/t/melcloud-ecodan-dongle-connection-to-internet/72678>\
**Category:** Questions & Help\
**Created:** [November 26, 2022, 1:32pm UTC](https://community.homey.app/t/melcloud-ecodan-dongle-connection-to-internet/72678 "2022-11-26T13:32:08Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Anthony\_Shepherd](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/anthony_shepherd/32/65533_2.png) [@Anthony\_Shepherd](https://community.homey.app/u/Anthony_Shepherd)\
**Post date:** [November 26, 2022, 1:32pm UTC](https://community.homey.app/t/melcloud-ecodan-dongle-connection-to-internet/72678/1 "2022-11-26T13:32:08Z")

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I have MELCloud linked to my Mitubishi Ecodan air source heat pump.  
Recently I lost the internet connection and cannot establish a reconnection.  
My connection is via Access mode as my router does not have a WPS button.  
I am able to complete the process for reconnection correctly but it does not connect.  
I have previously been successful and there are no changes to my home network settings.  
I am wondering if;  
the MELCoud server is down?  
or if I have a non standard password to my home wifi network - it includes a ’ and has a space in it?  
Any help with reconnecting to the internet would be useful.

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**Author:** ![OlivierZal](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/olivierzal/32/61843_2.png) [@OlivierZal](https://community.homey.app/u/OlivierZal)\
**Post date:** [December 16, 2022, 4:14am UTC](https://community.homey.app/t/melcloud-ecodan-dongle-connection-to-internet/72678/2 "2022-12-16T04:14:53Z")

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Hi @Anthony_Shepherd,

MELCloud had strong issues lastly: [https://twitter.com/me\_europe/status/1597170377637101568?s=46&t=OuQvd4G9zxvi7uSS0Efw1A](https://twitter.com/me_europe/status/1597170377637101568?s=46&t=OuQvd4G9zxvi7uSS0Efw1A)

Now it should be fixed, do you still encounter any issue?

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**Author:** ![Anthony\_Shepherd](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/anthony_shepherd/32/65533_2.png) [@Anthony\_Shepherd](https://community.homey.app/u/Anthony_Shepherd)\
**Post date:** [December 16, 2022, 8:43am UTC](https://community.homey.app/t/melcloud-ecodan-dongle-connection-to-internet/72678/3 "2022-12-16T08:43:45Z")

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Thanks Oliver,

All sorted.

Cheers,  
Anthony