# Melcloud device not found **URL:** \ **Category:** Devices\ **Tags:** devices\ **Created:** [August 4, 2020, 1:00pm UTC](https://community.homey.app/t/melcloud-device-not-found/33226 "2020-08-04T13:00:12Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![DSanders](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dsanders/32/12767_2.png) [@DSanders](https://community.homey.app/u/DSanders)\ **Post date:** [August 4, 2020, 1:00pm UTC](https://community.homey.app/t/melcloud-device-not-found/33226/1 "2020-08-04T13:00:12Z")
Hi, I am using the Melcloud app for Homey but when I try to connect my wifi adapter MAC-5671F-E1 the device is not found. My username and password from Melcloud are correct. I tried several times, but it keeps saying “timed out after 30000ms”. My Homey runs on sw 5.0.0-rc.21 and Melcloud app is V2.0.9 I saw a 2019 topic and there it was solved with a software adjustment. Does someone know how to solve this? thank you in advance! ---
**Author:** ![Marcel\_Ubels](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marcel_ubels/32/18860_2.png) [@Marcel\_Ubels](https://community.homey.app/u/Marcel_Ubels)\ **Post date:** [August 4, 2020, 1:40pm UTC](https://community.homey.app/t/melcloud-device-not-found/33226/2 "2020-08-04T13:40:25Z")
Maybe v5 is the problem > [@Important message for Experimental Users - Upcoming - Homey v5.0.0](https://community.homey.app/t/important-message-for-experimental-users-upcoming-homey-v5-0-0/32140): > > Important message for anyone subscribed to Experimental updates on your Homey in a few weeks time Athom hopes to make the Homey v5.0.0 update available to you. (This was emailed today to everyone subscribed to Experimental updates) \*\*Please take the following action: [Disable Experimental updates HERE](https://developer.athom.com/tools/settings) and only Update to 5.0 if you know you are not dependent on these Apps/devices and/or the apps are updated for 5.0 \*\* Homey Apps that add support for Zigbee devices need to be updated to SDK vers… ---
**Author:** ![OlivierZal](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/olivierzal/32/61843_2.png) [@OlivierZal](https://community.homey.app/u/OlivierZal)\ **Post date:** [December 16, 2022, 4:16am UTC](https://community.homey.app/t/melcloud-device-not-found/33226/3 "2022-12-16T04:16:52Z")
Hi @DSanders I’m the new developer of the MELCloud app. Do you still encounter your connection issue? It should be fixed by now but please don’t hesitate to contact me for any assistance. Kind regards ---
**Author:** ![Evgeny\_Grin](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/evgeny_grin/32/12557_2.png) [@Evgeny\_Grin](https://community.homey.app/u/Evgeny_Grin)\ **Post date:** [April 19, 2024, 8:48am UTC](https://community.homey.app/t/melcloud-device-not-found/33226/4 "2024-04-19T08:48:15Z")
Greetings. Today the air conditioner fell off the Internet. Physically, the device displays the error “There is no connection to the MELCloud environment.” This is something on the side of MELCloud itself, as I understand it? Although I access the service itself without problems from a computer and from a phone. It says that the unit contacted at 21:14 and that’s it. ---
**Author:** ![OlivierZal](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/olivierzal/32/61843_2.png) [@OlivierZal](https://community.homey.app/u/OlivierZal)\ **Post date:** [April 19, 2024, 11:00am UTC](https://community.homey.app/t/melcloud-device-not-found/33226/5 "2024-04-19T11:00:25Z")
Hi @Evgeny_Grin, it’s a global MELCloud issue [[APP][Pro] MELCloud & MELCloud Extension - Take control of your heat pump - #200 by Fac3](https://community.homey.app/t/app-pro-melcloud-melcloud-extension-take-control-of-your-heat-pump/73094/200) ---
**Author:** ![Jari\_Peuhkurinen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jari_peuhkurinen/32/101312_2.png) [@Jari\_Peuhkurinen](https://community.homey.app/u/Jari_Peuhkurinen)\ **Post date:** [April 19, 2024, 3:06pm UTC](https://community.homey.app/t/melcloud-device-not-found/33226/6 "2024-04-19T15:06:32Z")
Melcloud seems to have problems in lager scale; > **[MELCLOUD not working?](https://community.home-assistant.io/t/melcloud-not-working/718920/27)** > > Same here. It was my first wifi adapter setup failing over and over again. I thought that adapter is faulty. Please (anyone) post a reply here when it starts working again. I have the same connection issue and it’s not a problem with Homey, but with MELCloud. ---
**Author:** ![Fac3](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/fac3/32/4550_2.png) [@Fac3](https://community.homey.app/u/Fac3)\ **Post date:** [April 24, 2024, 1:12pm UTC](https://community.homey.app/t/melcloud-device-not-found/33226/7 "2024-04-24T13:12:10Z")
Seemingly everything got back to normal!