# \[Matter\] Aqara Matter bridges **URL:** \ **Category:** Apps\ **Tags:** matter\ **Created:** [November 5, 2024, 11:07pm UTC](https://community.homey.app/t/matter-aqara-matter-bridges/119899 "2024-11-05T23:07:22Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Niels\_van\_der\_Voort](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/niels_van_der_voort/32/66463_2.png) [@Niels\_van\_der\_Voort](https://community.homey.app/u/Niels_van_der_Voort)\ **Post date:** [November 5, 2024, 11:07pm UTC](https://community.homey.app/t/matter-aqara-matter-bridges/119899/1 "2024-11-05T23:07:22Z")
Please help. I’ve bought three Smart Radiator valves E1, connected them successful to Homey. Was able te calibrate but when i’m setting the mode on manual and send a temperature, nothing happen. So it looks like this capability is just not working well. Thanks… ---
**Author:** ![Jan\_Kristensen1](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jan_kristensen1/32/113613_2.png) [@Jan\_Kristensen1](https://community.homey.app/u/Jan_Kristensen1)\ **Post date:** [November 6, 2024, 1:16pm UTC](https://community.homey.app/t/matter-aqara-matter-bridges/119899/2 "2024-11-06T13:16:49Z")
I have the same problem and in addition the Homey app crashes when I access the Aqara Termostats M1. I have discussed this with Homey support and they don’t care. So I’m stranded here too. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [November 6, 2024, 1:30pm UTC](https://community.homey.app/t/matter-aqara-matter-bridges/119899/3 "2024-11-06T13:30:38Z")
Do you mean the Aqara hub? That’s not even supported by this app. ---
**Author:** ![Doekse](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/doekse/32/109415_2.png) [@Doekse](https://community.homey.app/u/Doekse)\ **Post date:** [November 6, 2024, 1:38pm UTC](https://community.homey.app/t/matter-aqara-matter-bridges/119899/4 "2024-11-06T13:38:54Z")
> [@\[APP\] Aqara & Xiaomi Smart Home - Simplify your life with a smarter home](https://community.homey.app/t/app-aqara-xiaomi-smart-home-simplify-your-life-with-a-smarter-home/156/6260): > > That’s not even supported by this app. The M2 and M3 hubs aren’t listed in the app but you should be able to add them and their linked devices by using Matter. > [@Jan\_Kristensen1](#): > > I have discussed this with Homey support and they don’t care. What was it exactly about that we don’t care? 🤔 ---
**Author:** ![Jan\_Kristensen1](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jan_kristensen1/32/113613_2.png) [@Jan\_Kristensen1](https://community.homey.app/u/Jan_Kristensen1)\ **Post date:** [November 6, 2024, 1:39pm UTC](https://community.homey.app/t/matter-aqara-matter-bridges/119899/5 "2024-11-06T13:39:37Z")
Radiator valves E1 ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [November 6, 2024, 1:39pm UTC](https://community.homey.app/t/matter-aqara-matter-bridges/119899/6 "2024-11-06T13:39:55Z")
> [@Doekse](#): > > The M2 and M3 hubs aren’t listed in the app but you should be able to add them and their linked devices by using Matter. But this isn’t the thread to discuss these hubs, is what I meant. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [November 6, 2024, 1:40pm UTC](https://community.homey.app/t/matter-aqara-matter-bridges/119899/7 "2024-11-06T13:40:37Z")
Is the Homey app actually crashing, or are you getting errors (something with `startsWith`)? ---
**Author:** ![Jan\_Kristensen1](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jan_kristensen1/32/113613_2.png) [@Jan\_Kristensen1](https://community.homey.app/u/Jan_Kristensen1)\ **Post date:** [November 6, 2024, 1:48pm UTC](https://community.homey.app/t/matter-aqara-matter-bridges/119899/8 "2024-11-06T13:48:17Z")
I have big problems with Aqara, and am about to move Aqara equipment over to Homey, and it turns out that it fails big in Homey as well. The answer from the support was: Aqara updates often and was a big “player” in the Homey universe, but they didn’t listen to my problem (Probably because they know about the problem). I wondered why Homey allows these trivial mistakes and then my case was closed… So I assume you are not interested in my challenges and want to send me on to another system. ---
**Author:** ![Jan\_Kristensen1](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jan_kristensen1/32/113613_2.png) [@Jan\_Kristensen1](https://community.homey.app/u/Jan_Kristensen1)\ **Post date:** [November 6, 2024, 1:51pm UTC](https://community.homey.app/t/matter-aqara-matter-bridges/119899/9 "2024-11-06T13:51:39Z")
I only use the Homey app on my iOS device, and there I get the message: Something went wrong, try again. And the same thing happens over and over no matter what I do. ---
**Author:** ![Doekse](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/doekse/32/109415_2.png) [@Doekse](https://community.homey.app/u/Doekse)\ **Post date:** [November 6, 2024, 1:59pm UTC](https://community.homey.app/t/matter-aqara-matter-bridges/119899/10 "2024-11-06T13:59:44Z")
So what exactly is the problem? 😅 Of course we do our best to solve issues, but finding the issues and possible solutions isn’t always that simple. Especially with the devices from Aqara. ---
**Author:** ![Jan\_Kristensen1](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jan_kristensen1/32/113613_2.png) [@Jan\_Kristensen1](https://community.homey.app/u/Jan_Kristensen1)\ **Post date:** [November 6, 2024, 3:24pm UTC](https://community.homey.app/t/matter-aqara-matter-bridges/119899/11 "2024-11-06T15:24:14Z")
The actual problem is: I only use the Homey app on my iOS device, and there I get the message: Something went wrong, try again. And the same thing happens over and over no matter what I do. I have one more problem that my flows do not work with Aqara thermostat/valves, all my flows with other devices in Homey work fine. Just want to add that it is the Homey app that crashes in iOS It’s not a Matter Hub problem, but an M1 thermostat problem I think. ---
**Author:** ![Doekse](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/doekse/32/109415_2.png) [@Doekse](https://community.homey.app/u/Doekse)\ **Post date:** [November 6, 2024, 3:27pm UTC](https://community.homey.app/t/matter-aqara-matter-bridges/119899/12 "2024-11-06T15:27:38Z")
Could you clarify when exactly the `Something went wrong, try again` error appears? And what exactly doesn’t work with your Flows? Can’t you add the devices to your Flows? Don’t the cards trigger in your Flows? Also, I haven’t been able to find information on Aqara’s M1 Thermostats—only the E1 Radiator Valves seem to be listed. I think we need a bit more information to sort this out. ---
**Author:** ![Niels\_van\_der\_Voort](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/niels_van_der_voort/32/66463_2.png) [@Niels\_van\_der\_Voort](https://community.homey.app/u/Niels_van_der_Voort)\ **Post date:** [November 6, 2024, 3:28pm UTC](https://community.homey.app/t/matter-aqara-matter-bridges/119899/13 "2024-11-06T15:28:35Z")
To summarize, if you use the app in iOS or iPadOS, it immediately crashes when you use the settings button. You will then see the error that Jan\_Kristensen1 means. That is not the case when you open the settings tab by using the Homey web application, i.e. the browser. There you can successfully calibrate the tap, switch it off and set it to absent mode. What is not possible is sending a temperature to the device, so that the valve opens and the heating actually switches on. There may also have been some confusion about matter in this discussion. I think Aqara’s valves only support this if you use one of their own hubs. Not directly with the Homey Pro. I use them via Zigbee. So there are several problems. ---
**Author:** ![Jan\_Kristensen1](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jan_kristensen1/32/113613_2.png) [@Jan\_Kristensen1](https://community.homey.app/u/Jan_Kristensen1)\ **Post date:** [November 6, 2024, 4:00pm UTC](https://community.homey.app/t/matter-aqara-matter-bridges/119899/14 "2024-11-06T16:00:04Z")
It is when I press the setting gear in the Aqara thermostat (top right corner) that the Homey app crashes. I can make a flow, but it doesn’t work, I’ve tried an advance flow, which doesn’t work either. It works fine during testing, but doesn’t work in reality. Sorry, it’s me who wrote wrong, it’s E1 Radiator Valves. The confusion is probably that I run the Aqara valve directly over Zigbee in Homey, and not via the M2 Hub, as the Aqara system is unstable even with the house full of Zigbee devices and 2 M2 Hubs, but this system runs separately from Homey. ---
**Author:** ![Jan\_Kristensen1](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jan_kristensen1/32/113613_2.png) [@Jan\_Kristensen1](https://community.homey.app/u/Jan_Kristensen1)\ **Post date:** [November 6, 2024, 4:01pm UTC](https://community.homey.app/t/matter-aqara-matter-bridges/119899/15 "2024-11-06T16:01:39Z")
Correct and precisely formulated. Thanks ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [November 7, 2024, 2:45am UTC](https://community.homey.app/t/matter-aqara-matter-bridges/119899/16 "2024-11-07T02:45:08Z")
> [@Niels\_van\_der\_Voort](#): > > it immediately crashes when you use the settings button. You will then see the error that Jan\_Kristensen1 means. > That is not the case when you open the settings tab by using the Homey web application, Ah, this sounds exactly like the general (_not Aqara related_) “thermostat issue”, which _should_’ve been resolved with app v9.0.0 (testflight version); @Jan_Kristensen1 Jan, which app version do you use at the moment? (I also think you can’t blame support like that, I did not understand your problem at all, until Niels elaborated a bit more. But I agree they should try a bit harder to get to the real problem) Also adding screenshots along with your questions often is very useful. ### One of the reported issues: > [@\[APP\] Aqara & Xiaomi Smart Home - Simplify your life with a smarter home](https://community.homey.app/t/app-aqara-xiaomi-smart-home-simplify-your-life-with-a-smarter-home/156/6168): > > Hi - Did you manage to sort out the error with the TRV Radiator Thermostat E1 when pressing the settings in the homey app ? > > I’m having the same problem > ![IMG_9387](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/e/0/e0ccf8e857fa7eee9037ac2ff6e26e7119a62d9c.jpeg) > [@\[APP\] Aqara & Xiaomi Smart Home - Simplify your life with a smarter home](https://community.homey.app/t/app-aqara-xiaomi-smart-home-simplify-your-life-with-a-smarter-home/156/6184): > > Seems to be fixed with the v9.0.0 beta app update (IOS app store calls it “testflight”, Android “beta program”). > I can edit my thermostat device again. ---
**Author:** ![Jan\_Kristensen1](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jan_kristensen1/32/113613_2.png) [@Jan\_Kristensen1](https://community.homey.app/u/Jan_Kristensen1)\ **Post date:** [November 7, 2024, 4:21am UTC](https://community.homey.app/t/matter-aqara-matter-bridges/119899/17 "2024-11-07T04:21:14Z")
I use version: 8.4.1.1548 This is the version that is available in the app store. I don’t actually think I’m blaming anyone, I’m retelling what happened and it’s not about blame. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [November 7, 2024, 5:59am UTC](https://community.homey.app/t/matter-aqara-matter-bridges/119899/18 "2024-11-07T05:59:16Z")
> [@Peter\_Kawa](#): > > Ah, this sounds exactly like the general (_not Aqara related_) “thermostat issue”, which _should_’ve been resolved with app v9.0.0 (testflight version); @Jan_Kristensen1 I already asked Athom weeks ago to release an intermediate version that would solve this issue. They released a version for Android which supposedly fixes it, but iOS is still broken and the last I heard about it was an “I will pass it on”. That was two weeks ago. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [November 7, 2024, 7:23am UTC](https://community.homey.app/t/matter-aqara-matter-bridges/119899/19 "2024-11-07T07:23:40Z")
I see, Robert, but then I don’t understand they fixed it only for one OS, Android. So @Jan_Kristensen1 has to wait for an ios update I guess? And Jan, in the meantime you can use the web app to edit the thermostat settings. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [November 7, 2024, 8:21am UTC](https://community.homey.app/t/matter-aqara-matter-bridges/119899/20 "2024-11-07T08:21:32Z")
> [@Peter\_Kawa](#): > > I see, Robert, but then I don’t understand they fixed it only for one OS, Android. Because dashboards are more important, I guess. [Next page](https://community.homey.app/t/matter-aqara-matter-bridges/119899.md?page=2)