# Manual Repair Zigbee - Migrating from Homey Pro (2016-2019) to Homey Pro (Early 2023)
**URL:** https://community.homey.app/t/manual-repair-zigbee-migrating-from-homey-pro-2016-2019-to-homey-pro-early-2023/86744
**Category:** Questions & Help
**Created:** [August 10, 2023, 7:49pm UTC](https://community.homey.app/t/manual-repair-zigbee-migrating-from-homey-pro-2016-2019-to-homey-pro-early-2023/86744 "2023-08-10T19:49:32Z")
**Posts on this page:** 17
**Page:** 1
### Author:  [@Tirrazo](https://community.homey.app/u/Tirrazo)
#### Post date: [August 10, 2023, 7:49pm UTC](https://community.homey.app/t/manual-repair-zigbee-migrating-from-homey-pro-2016-2019-to-homey-pro-early-2023/86744/1 "2023-08-10T19:49:32Z")
I have installed the latest backup from Homey 2019 on my new Homey 2023.
There are no Zigbee devices that work, is there any solution for this?
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### Author:  [@Dijker](https://community.homey.app/u/Dijker)
#### Post date: [August 10, 2023, 7:53pm UTC](https://community.homey.app/t/manual-repair-zigbee-migrating-from-homey-pro-2016-2019-to-homey-pro-early-2023/86744/2 "2023-08-10T19:53:14Z")
> [@Tirrazo](#):
>
> is there any solution for this?
Yes this is communicated as something that is a manual action after migration:
> **[Migrating data from Homey Pro (2016-2019) to Homey Pro (Early 2023)](https://support.homey.app/hc/en-us/articles/9302284997660-Migrating-data-from-Homey-Pro-2016-2019-to-Homey-Pro-Early-2023-)**
>
> After purchasing a Homey Pro (Early 2023), you can migrate your settings from the one you've been using previously. Doing so is straightforward, so take a look at how to get it done yourself.
> Migra...
> ## Zigbee devices not responding after restoring a backup
>
> Each and every Zigbee device needs to be send a repair command to start working on your new Homey Pro. To do so you can go to the device settings on the Homey Mobile App and click “Try to repair” under Maintenance. In the [Homey Web App](https://my.homey.app/) you can right-click the device tile and click repair.
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### Author:  [@Tirrazo](https://community.homey.app/u/Tirrazo)
#### Post date: [August 10, 2023, 8:08pm UTC](https://community.homey.app/t/manual-repair-zigbee-migrating-from-homey-pro-2016-2019-to-homey-pro-early-2023/86744/3 "2023-08-10T20:08:25Z")
Thank you very much!
When I send this repair command, the device goes straight into pairing mode.
Is this correct, seems like I have to also physically maintain and start pairing evey device.
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### Author:  [@Dijker](https://community.homey.app/u/Dijker)
#### Post date: [August 10, 2023, 8:14pm UTC](https://community.homey.app/t/manual-repair-zigbee-migrating-from-homey-pro-2016-2019-to-homey-pro-early-2023/86744/4 "2023-08-10T20:14:33Z")
> [@Tirrazo](#):
>
> seems like I have to also physically maintain and start pairing evey device.
Yep, That’s what is says…
> [@Dijker](#):
>
> Each and every Zigbee device needs to be send a repair command to start working on your new Homey Pro.
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### Author:  [@robertklep](https://community.homey.app/u/robertklep)
#### Post date: [August 11, 2023, 5:35am UTC](https://community.homey.app/t/manual-repair-zigbee-migrating-from-homey-pro-2016-2019-to-homey-pro-early-2023/86744/5 "2023-08-11T05:35:08Z")
> [@Tirrazo](#):
>
> When I send this repair command, the device goes straight into pairing mode.
Because that’s basically what “repairing” does: it re-pairs the device.
> [@](#):
>
> Is this correct, seems like I have to also physically maintain and start pairing evey device.
Yes, that’s correct.
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### Author:  [@Tirrazo](https://community.homey.app/u/Tirrazo)
#### Post date: [August 11, 2023, 4:33pm UTC](https://community.homey.app/t/manual-repair-zigbee-migrating-from-homey-pro-2016-2019-to-homey-pro-early-2023/86744/6 "2023-08-11T16:33:16Z")
Is the best thing to start the old Homey and reset the Zigbee network, maybe remove all Zigbee devices so the devices are easier to pair with the new Homey?
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### Author:  [@robertklep](https://community.homey.app/u/robertklep)
#### Post date: [August 11, 2023, 4:39pm UTC](https://community.homey.app/t/manual-repair-zigbee-migrating-from-homey-pro-2016-2019-to-homey-pro-early-2023/86744/7 "2023-08-11T16:39:05Z")
What exactly is the problem you have? Your Zigbee devices don’t work after restoring a backup from an old Homey is to be expected, but now it sounds like you cannot add _new_ devices to your new Homey. Is that correct?
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### Author:  [@Tirrazo](https://community.homey.app/u/Tirrazo)
#### Post date: [August 11, 2023, 5:25pm UTC](https://community.homey.app/t/manual-repair-zigbee-migrating-from-homey-pro-2016-2019-to-homey-pro-early-2023/86744/8 "2023-08-11T17:25:54Z")
Some of the old Aqara motion detectors will not pair with the new Homey.
Even though it’s Zigbee network is empty. So I thought they are bound to the old one which is unplugged.
I will anyway add all my wired devices first, but I have too few of them.
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### Author:  [@robertklep](https://community.homey.app/u/robertklep)
#### Post date: [August 11, 2023, 6:16pm UTC](https://community.homey.app/t/manual-repair-zigbee-migrating-from-homey-pro-2016-2019-to-homey-pro-early-2023/86744/9 "2023-08-11T18:16:11Z")
> [@Tirrazo](#):
>
> So I thought they are bound to the old one which is unplugged.
If you put them in pairing mode they will forget the previous network and search for a new one. It could be that restoring the backup put the Zigbee configuration of the new Homey in a broken state, you’re not the only one that’s having issues.
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### Author:  [@Tirrazo](https://community.homey.app/u/Tirrazo)
#### Post date: [August 14, 2023, 6:17am UTC](https://community.homey.app/t/manual-repair-zigbee-migrating-from-homey-pro-2016-2019-to-homey-pro-early-2023/86744/10 "2023-08-14T06:17:00Z")
I managed to add those now, seems like a restart was necessary.
Do you know why they have removed the view of the working route for the nodes in HP23?
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### Author:  [@robertklep](https://community.homey.app/u/robertklep)
#### Post date: [August 14, 2023, 6:21am UTC](https://community.homey.app/t/manual-repair-zigbee-migrating-from-homey-pro-2016-2019-to-homey-pro-early-2023/86744/11 "2023-08-14T06:21:40Z")
> [@Tirrazo](#):
>
> Do you know why they have removed the view of the working route for the nodes in HP23?
I can only guess, perhaps the new Zigbee chip lacks the ability to retrieve this information.
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### Author:  [@Tirrazo](https://community.homey.app/u/Tirrazo)
#### Post date: [August 15, 2023, 5:38pm UTC](https://community.homey.app/t/manual-repair-zigbee-migrating-from-homey-pro-2016-2019-to-homey-pro-early-2023/86744/12 "2023-08-15T17:38:55Z")
If that is so, then maybe that is also the anwer for why my devices suddenly rearranged.
I added all the routers first, then the end devices.
Now, Homey by itself has moved the routers in between the end devices.
This is something new, is this better for the Zigbee traffic?
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### Author:  [@robertklep](https://community.homey.app/u/robertklep)
#### Post date: [August 15, 2023, 6:22pm UTC](https://community.homey.app/t/manual-repair-zigbee-migrating-from-homey-pro-2016-2019-to-homey-pro-early-2023/86744/13 "2023-08-15T18:22:06Z")
It’s more likely that the order in which devices are displayed means nothing.
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### Author:  [@Tirrazo](https://community.homey.app/u/Tirrazo)
#### Post date: [August 16, 2023, 6:24am UTC](https://community.homey.app/t/manual-repair-zigbee-migrating-from-homey-pro-2016-2019-to-homey-pro-early-2023/86744/14 "2023-08-16T06:24:15Z")
How do I know which device is in which order if the nodes are displayed in a different order than they actually are?
I remember it was so important to add the routers first, only why I wonder why the order suddenly is mixed up.
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### Author:  [@robertklep](https://community.homey.app/u/robertklep)
#### Post date: [August 16, 2023, 6:31am UTC](https://community.homey.app/t/manual-repair-zigbee-migrating-from-homey-pro-2016-2019-to-homey-pro-early-2023/86744/15 "2023-08-16T06:31:33Z")
> [@Tirrazo](#):
>
> How do I know which device is in which order if the nodes are displayed in a different order than they actually are?
Zigbee devices don’t have an “order”. The old Homey probably assigned some internal index to devices that were added, and used that index to show the devices, but that doesn’t mean anything in terms of how your Zigbee network is working.
> [@](#):
>
> I remember it was so important to add the routers first
It still is, but it’s irrelevant to how your devices are being displayed. Adding routers first tries to ensure that it’s mostly router devices that have a direct connection with Homey, and that the routers create a good meshing network amongst themselves, before you start adding end devices.
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### Author:  [@Anders\_Gregow](https://community.homey.app/u/Anders_Gregow)
#### Post date: [November 21, 2023, 3:21pm UTC](https://community.homey.app/t/manual-repair-zigbee-migrating-from-homey-pro-2016-2019-to-homey-pro-early-2023/86744/16 "2023-11-21T15:21:59Z")
Anyone more than me not seeing any “maintenance” for their Zigbee devices on the mobile app?
And right-clicking on the device in the web app gives me no repair option.
Is this only available on a Homey2023, or on Homey2016-2019 too?
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### Author:  [@Caseda](https://community.homey.app/u/Caseda)
#### Post date: [November 21, 2023, 3:28pm UTC](https://community.homey.app/t/manual-repair-zigbee-migrating-from-homey-pro-2016-2019-to-homey-pro-early-2023/86744/17 "2023-11-21T15:28:44Z")
That is only available on HP23.