# Lost Backup

**URL:** <https://community.homey.app/t/lost-backup/120419>\
**Category:** Devices\
**Tags:** homey-pro\
**Created:** [November 12, 2024, 8:14pm UTC](https://community.homey.app/t/lost-backup/120419 "2024-11-12T20:14:48Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Craig\_Engel](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/craig_engel/32/83355_2.png) [@Craig\_Engel](https://community.homey.app/u/Craig_Engel)\
**Post date:** [November 12, 2024, 8:14pm UTC](https://community.homey.app/t/lost-backup/120419/1 "2024-11-12T20:14:48Z")

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I was having trouble with my Homey Pro. Reset to factory settings. did not get dialogue for a backup. Now I can’t find my backups on my account. If I did not delete the account, can I get the backups back?

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**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\
**Post date:** [November 12, 2024, 9:05pm UTC](https://community.homey.app/t/lost-backup/120419/2 "2024-11-12T21:05:10Z")

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> [@Craig\_Engel](#):
>
> did not get dialogue for a backup.

There is no dialog to create a new backup before the reset,  
only a question for restoring when setting up a New (reset) Homey Pro if you have them on the Account you use to setup Homey.

Check on a Browser here : [My backups | Homey](https://homey.app/en-us/account/backups/) when loged in woth the Homey Owner Account from before the reset (if you have chosen to get a subscription and Homey Pro was making Backups to the cloud.)

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**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [November 12, 2024, 9:10pm UTC](https://community.homey.app/t/lost-backup/120419/3 "2024-11-12T21:10:23Z")

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Additionally, next to the cloud backup supscription; when you own a Pro 2023, you can (and should) create an offline USB backup (at regular intervals), but it’s your own call / responsibility.

AFAIK there’s no OS which alerts you to create a backup before resetting to factory/ reinstalling.