# Lost all Wifi devices **URL:** \ **Category:** Questions & Help\ **Created:** [October 9, 2020, 1:04pm UTC](https://community.homey.app/t/lost-all-wifi-devices/35688 "2020-10-09T13:04:11Z")\ **Posts on this page:** 17\ **Page:** 1
**Author:** ![Wenna](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/wenna/32/18091_2.png) [@Wenna](https://community.homey.app/u/Wenna)\ **Post date:** [October 9, 2020, 1:04pm UTC](https://community.homey.app/t/lost-all-wifi-devices/35688/1 "2020-10-09T13:04:12Z")
I have lost connection with all wifi devices in Homey (Smartphone in virtual devices, all chromecast devices, all shelly plugs). Homey has internet connection and all of the devices are connected to and have internet connection in the router. Homey firmware 4.2.0 I have restarted both the router and Homey. Need help troubleshooting ---
**Author:** ![Shakesbeard](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/shakesbeard/32/15112_2.png) [@Shakesbeard](https://community.homey.app/u/Shakesbeard)\ **Post date:** [October 9, 2020, 1:56pm UTC](https://community.homey.app/t/lost-all-wifi-devices/35688/2 "2020-10-09T13:56:34Z")
Did you accidently activate wireless isolation for your wifi? Do you have a vlan configuration? Do you have any firewalls of internet filtering gateways on your network? Are you using fixed IPs and changed the dhcp settings recently? Maybe someone changes the wifi credentials? Installed any large metal things like mirrors around your AP? In general it makes sense to let the dhcp always assign the same IP to your IoT devices. ---
**Author:** ![Wenna](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/wenna/32/18091_2.png) [@Wenna](https://community.homey.app/u/Wenna)\ **Post date:** [October 9, 2020, 2:17pm UTC](https://community.homey.app/t/lost-all-wifi-devices/35688/3 "2020-10-09T14:17:11Z")
Shakesbeard, thank you for replying. I haven´t changed anything in the router, don´t even think I have the wireless isolation option in the router (D-Link Dir 868L). vlan configuration - No. (don´t really know what you mean) Only firewall is in the router and have port forwarding for everything needed (havent changed anything) I use dhcp reservation in the router. (Haven´t changed anything) All devices function properly outside of homey and all have active connections in the router. ---
**Author:** ![Shakesbeard](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/shakesbeard/32/15112_2.png) [@Shakesbeard](https://community.homey.app/u/Shakesbeard)\ **Post date:** [October 9, 2020, 2:22pm UTC](https://community.homey.app/t/lost-all-wifi-devices/35688/4 "2020-10-09T14:22:55Z")
Hmm… maybe you received a new router firmware and there are settings activate by default which you don’t really want to have. Double check for that, just in case. Otherwise, your issue seems rather weird. If you have a spare device try to pair it with homey. Just to check if it works in general. Another router setting which might interfer with some devices is DNS Rewrite protection (or whatever it is called). You might want to check on that too maybe. ---
**Author:** ![Wenna](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/wenna/32/18091_2.png) [@Wenna](https://community.homey.app/u/Wenna)\ **Post date:** [October 9, 2020, 2:36pm UTC](https://community.homey.app/t/lost-all-wifi-devices/35688/5 "2020-10-09T14:36:20Z")
I´ve gone through all the settings in the router and can´t find anything out of the ordinary. Automatic firmware of the router is disabled and I haven´t updated the firmware in years. I tried to remove the phone and re-add it with smart presence but no connection. I have to go to work but I´ll try to remove another device and re-add it later. Just seems strange that Homey lost all wifi devices but I can still use the devices - just not through homey. I can use all chromecast devices through phone and through google home. And I can use the Shelly devices through the Shelly app on the phone and on the shelly cloud. ---
**Author:** ![TheFops](https://avatars.discourse-cdn.com/v4/letter/t/ad7895/32.png) [@TheFops](https://community.homey.app/u/TheFops)\ **Post date:** [October 9, 2020, 2:46pm UTC](https://community.homey.app/t/lost-all-wifi-devices/35688/6 "2020-10-09T14:46:34Z")
Maybe try a pull the plug (PTP) from Homey for at least 15 minutes…? ---
**Author:** ![Wenna](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/wenna/32/18091_2.png) [@Wenna](https://community.homey.app/u/Wenna)\ **Post date:** [October 9, 2020, 2:48pm UTC](https://community.homey.app/t/lost-all-wifi-devices/35688/7 "2020-10-09T14:48:50Z")
Thanks for your advice… I have tried it already. Pulled the plug for 45 minutes. ---
**Author:** ![OetAelse](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/oetaelse/32/9470_2.png) [@OetAelse](https://community.homey.app/u/OetAelse)\ **Post date:** [October 9, 2020, 3:12pm UTC](https://community.homey.app/t/lost-all-wifi-devices/35688/8 "2020-10-09T15:12:39Z")
Can you ping homey and your Shelly devices from a computer connected to your WiFi network? ---
**Author:** ![Wenna](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/wenna/32/18091_2.png) [@Wenna](https://community.homey.app/u/Wenna)\ **Post date:** [October 10, 2020, 4:55pm UTC](https://community.homey.app/t/lost-all-wifi-devices/35688/9 "2020-10-10T16:55:45Z")
Ok this is really strange. I tried to ping Homey from my laptop and Homey was unreachable. So I tried to ping all my wifi devices that Homey lost and the router, and all responded. So then I tried to ping Homey again and this time it responded. So now everything is working again. Homey had internet all the time and the phone app was working the whole time, it just lost all wifi devices. What the hell happened? ---
**Author:** ![Martijn\_Hoogenbosch](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijn_hoogenbosch/32/10647_2.png) [@Martijn\_Hoogenbosch](https://community.homey.app/u/Martijn_Hoogenbosch)\ **Post date:** [October 10, 2020, 7:20pm UTC](https://community.homey.app/t/lost-all-wifi-devices/35688/10 "2020-10-10T19:20:24Z")
Glitches , don’t worry, don’t rely on homey to keep your heart pumping. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [October 10, 2020, 7:28pm UTC](https://community.homey.app/t/lost-all-wifi-devices/35688/11 "2020-10-10T19:28:02Z")
> [@Wenna](#): > > it just lost all wifi devices. Can you define “lost” a bit more specifically? ---
**Author:** ![Wenna](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/wenna/32/18091_2.png) [@Wenna](https://community.homey.app/u/Wenna)\ **Post date:** [October 11, 2020, 4:20am UTC](https://community.homey.app/t/lost-all-wifi-devices/35688/12 "2020-10-11T04:20:58Z")
“lost” as in lost connection with. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [October 11, 2020, 6:46am UTC](https://community.homey.app/t/lost-all-wifi-devices/35688/13 "2020-10-11T06:46:13Z")
So all those devices are showing a red triangle in Homey? ---
**Author:** ![Wenna](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/wenna/32/18091_2.png) [@Wenna](https://community.homey.app/u/Wenna)\ **Post date:** [October 11, 2020, 2:40pm UTC](https://community.homey.app/t/lost-all-wifi-devices/35688/14 "2020-10-11T14:40:36Z")
Yes that is correct, even though they are up and running outside of Homey. But somehow me pinging homey jump-started it. Can’t really figure out what was the issue and what fixed it. After two days of trouble shooting the only thing that fixed it was pinging homey a couple of times. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [October 11, 2020, 2:53pm UTC](https://community.homey.app/t/lost-all-wifi-devices/35688/15 "2020-10-11T14:53:34Z")
It’s been a well-known secret that Homey’s networking suffers from issues, where the Homey app says Homey is offline, but it’s still up and running, or Homey losing connection to WiFi devices (@Phuturist has experience with this with his Shelly app) for no apparent reason. I think that the default reply to users with these issues is that it’s their WiFi’s fault (when the rest of their WiFi devices work just fine and it’s just Homey experiencing problems). ---
**Author:** ![OetAelse](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/oetaelse/32/9470_2.png) [@OetAelse](https://community.homey.app/u/OetAelse)\ **Post date:** [October 13, 2020, 12:26pm UTC](https://community.homey.app/t/lost-all-wifi-devices/35688/16 "2020-10-13T12:26:30Z")
I’m not a network specialist but to me it appears as issues with ARP tables. But lets face it, homey is great but not perfect glitch free solution. I’m still very happy with my Homey for 4 years now 😉 ---
**Author:** ![OetAelse](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/oetaelse/32/9470_2.png) [@OetAelse](https://community.homey.app/u/OetAelse)\ **Post date:** [October 13, 2020, 12:27pm UTC](https://community.homey.app/t/lost-all-wifi-devices/35688/17 "2020-10-13T12:27:41Z")
That would be a challenge indeed 😉