# Loosing connection Homey Pro 2023 and App

**URL:** <https://community.homey.app/t/loosing-connection-homey-pro-2023-and-app/122497>\
**Category:** Questions & Help\
**Created:** [December 3, 2024, 10:33am UTC](https://community.homey.app/t/loosing-connection-homey-pro-2023-and-app/122497 "2024-12-03T10:33:31Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Govert\_Schroder](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/govert_schroder/32/33158_2.png) [@Govert\_Schroder](https://community.homey.app/u/Govert_Schroder)\
**Post date:** [December 3, 2024, 10:33am UTC](https://community.homey.app/t/loosing-connection-homey-pro-2023-and-app/122497/1 "2024-12-03T10:33:32Z")

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With Homey Pro 2019 no problems with connectivity, with Homey Pro 2023 I loose connection with the App on a daily base. Need to restart Homey Pro to restore the connection. Any idea what the reason can be of loosing the connection? App indicates that the connection is lost, and in some times it restores after some time.

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**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\
**Post date:** [December 3, 2024, 12:18pm UTC](https://community.homey.app/t/loosing-connection-homey-pro-2023-and-app/122497/2 "2024-12-03T12:18:50Z")

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The new Homey has even worse radio reception than the old Homey (which wasn’t great either). Sometimes it can be fixed by repositioning your Homey (make sure it’s not places somewhere near large metal surfaces), but at some point you should just consider buying the Ethernet adapter.

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**Author:** ![Andy\_Henderson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/andy_henderson/32/80642_2.png) [@Andy\_Henderson](https://community.homey.app/u/Andy_Henderson)\
**Post date:** [December 3, 2024, 1:26pm UTC](https://community.homey.app/t/loosing-connection-homey-pro-2023-and-app/122497/3 "2024-12-03T13:26:37Z")

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> [@Govert\_Schroder](#):
>
> With Homey Pro 2019 no problems with connectivity, with Homey Pro 2023 I loose connection with the App on a daily base. Need to restart Homey Pro to restore the connection. Any idea what the reason can be of loosing the connection? App indicates that the connection is lost, and in some times it restores after some time.

Have you fixed the Homey’s IP address? If not, that would be my starting point.

Andy

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**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [December 3, 2024, 1:27pm UTC](https://community.homey.app/t/loosing-connection-homey-pro-2023-and-app/122497/4 "2024-12-03T13:27:14Z")

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@ phone: Disabling & enabling wifi radio might help.  
Homey is not always offline for real, in those situations only the app seems to have troubles to connect.